Mobile Service - Call Divert
- What does each Call Divert service do?
- Call Divert Unconditionally diverts all incoming calls to your Voicemail, or to another number you have specified.
- Call Divert on Busy diverts incoming calls only when you are engaged on the line.
- Call Divert on No Reply diverts incoming calls which are not answered within 30 seconds.
- Call Divert on Unreachable diverts incoming calls when your phone is switched off or when you are out of the network coverage area.
- Can I divert calls to any number?
You can divert calls to any mobile, fixed or pager number, or Voicemail, except for 1800, 1900, 995, 999, and international numbers.
- Can I divert calls when roaming?
When travelling abroad, you cannot divert calls to an international number. However, you can divert your calls to (i) your Voicemail (+65 9850-1302 or +65 6820-1302); (ii) any Singapore mobile number (+65 9XXX-XXXX);- or (iii) any Singapore fixed number (+65 6XXX-XXXX).
- Why do I see "Call Divert Activated" on my mobile phone when I make outgoing calls even though I did not activate this feature?
StarHub has pre-activated Call Divert to your Voicemail, which allows your callers to leave messages in your mailbox when you are unable to answer a call.
- Will I be charged for diverted calls?
Yes, you will be charged the airtime equivalent to an outgoing call. The charges are based on your mobile service plan with StarHub.
- If I have activated Call Divert on No Reply, how long does it take for an incoming call to be diverted?
About 30 seconds. This gives you the option of answering the call before it gets diverted to your Voicemail and you will receive a notification (SMS) if your caller has left a message in your voicemail. Also, there will be an indication of a "missed call" on your phone, where you can check the missed call details (phone number and time of call) from your mobile phone.
