• General
• Subscribing to the Service
• How it works

General

1. What is SafeSurf on Mobile?

   SafeSurf on Mobile is a Value Added Service from StarHub which provide parents with peace of mind as it offers children the freedom to use their mobile devices to access content and information while at the same time addressing their parent’s concern of protecting their children from undesirable and inappropriate contents. It provides a safe surfing experience for love ones on the move with their mobile devices. However, it should be noted that like all such services, it will never be 100% fool-proof.

2. Who can subscribe to SafeSurf on Mobile?

   All StarHub Mobile postpaid customers can subscribe their children or wards for the service as long as they are StarHub Mobile Postpaid or StarHub Mobile Prepaid customers.

   The Service will not be available to children or wards who are StarHub Mobile postpaid or prepaid subscribers of Blackberry Mobile Plans and/or Mobile Data Pack Plans.

3. What is the subscription fee for SafeSurf on Mobile?

   As a promotion, this service is provided for FREE until 30th June 2012. Usual monthly subscription charges of $3.21 per subscribed child or ward will apply from 1st July 2012 onwards.

4. What is the maximum number of children I can subscribe to SafeSurf on Mobile?

   SH Mobile postpaid customer can nominate up to 4 mobile lines to subscribe for SafeSurf on Mobile service.

   (Note: Parents can subscribe to the service using their own mobile number however the restriction of 4 subscriptions will still apply)

5. Do I need SafeSurf on Mobile?

   StarHub recommends that SafeSurf on Mobile service is most suitable for household with children between the ages of 8 and 16. While the service does not have age restriction, for parents who has the intention of signing up this service for their older children should used it with discretion.

Subscribing to the Service

1. How do I subscribe SafeSurf on Mobile for my child/ward?

   Parents or Guardians can sign up for SafeSurf on Mobile via sms. Simply sms SUB <space> Child’s number <space> Age to 6600.

   You will receive a confirmation SMS once you have successfully subscribed to SafeSurf on Mobile service. A default set of age-based filters will be set for your child or ward, based on the age provided during SMS sign up. Default filtering will be applied if no age is provided.

   Go to https://safesurfmobile.starhub.com to logon to your web account (using either Hub ID or Gee! ID) to further customise your own filters to suit the needs of your child or ward.

2. Do I need to obtain any prior approval before I can subscribe my child/ward for SafeSurf on Mobile service?

   This is to prevent potential abuse of the service.

   To prevent potential abuse of the service, it will only be activated after StarHub receives the confirmation of acceptance from the child or ward’s mobile number. You will be notified via SMS when the Service is successfully registered for your child or ward.

3. I have sent an SMS to sign up to the service, why is the service not responding immediately?

   When you send an SMS to sign up for SafeSurf on Mobile service, we do a quick check to make sure you are a valid StarHub customer before sending you a reply. This check might cause a slight delay. If you do not receive a response in more than 3 min, please do send a repeat SMS.

4. After I have subscribed to SafeSurf on Mobile, can I deactivate SafeSurf on Mobile at anytime?

   Once you have subscribed to SafeSurf on Mobile for your child or ward, your child or ward will be safeguarded against undesirable and inappropriate websites as long as you are a StarHub Mobile postpaid customer. To deactivate the service, you can simply sms UNSUB <space> Child’s number to 6600.

How it works

1. How does SafeSurf on Mobile service works?

   Once registered for the service, every time the child uses the service to access the Internet, the website or URL that the child is accessing will be checked for compliance with the access rules that have been set by the Parent.

   The child or ward will receive a “block” message indicating the website is blocked if it falls under any of the blocked content categories/URLs.

2. How does StarHub decide on which websites to block with SafeSurf on Mobile?

   StarHub uses a pre-selected content categories filtering based on the age of the subscribed child or ward provided. Any websites that falls under these pre-selected content categories will be blocked. The websites content categorisation is managed by a professional company which analyses the websites and the database is managed and updated regularly.

   Like all other filtering service, no filtering service is 100% accurate. The service may not block access to all unwanted or undesirable websites and StarHub makes no warranty of filtering accuracy. This service is not a substitute for adult supervision.

3. How do I know which are the pre-selected content categories which are blocked for my child or ward?

   The blocked categories will be listed when you logon to your web account using either your Hub ID or Gee! ID on https://safesurfmobile.starhub.com. You can choose the "customize" option to create your own block categories. You can also customise your own blocked/allowed URLs.

4. How are default categories set for each child?

   The access rules are dependent on the age of the child that has been provided by the Parent during registration. StarHub will restrict access to categories of websites based on the information provided by the Parent.

   Parents can modify the access categories set at any time. Logon to your web account using either Hub ID or Gee! ID at https://safesurfmobile.starhub.com to further customise you own filters to suit the needs of your child or ward.

5. How fool-proof is the filter process?

   With the millions of sites coming online every day, no filtering service will be a 100% foolproof. There may be times when some new sites may be unfiltered. In this instance, it is recommended that the parent includes the URL in the blacklist and informs StarHub of the availability of this new site.

   Parents should note that the service is not a replacement for parental supervision.

6. Am I able know which websites my child or ward has visited on his/her mobile device?

   Yes. You can logon to your web account using either your Hub ID or Gee! ID on https://safesurfmobile.starhub.com. You will be able to view all the browsed websites of your child or ward for the last 14 days.

7. Is SafeSurf on Mobile service device dependent?

   No, SafeSurf on Mobile service is compatible on majority of mobile devices but exclude support for Blackberry devices and dongles.

8. Any specific configuration or setting that I have to use on my child/ward mobile device?

   You have to ensure your child or ward’s mobile device is using “GEE! 3G/GPRS” or “SHWAP” for postpaid and “Prepaid GEE! GPRS” for prepaid as the access point to enjoy SafeSurf On Mobile.

   Note: Please ensure iPAD setting is changed from ‘SHINTERNET’ to ‘SHWAP’.

9. Is SafeSurf on Mobile service supported when using a Multi-SIM?

   SafeSurf on Mobile service will be supported on both the primary and secondary SIM.

10. Is SafeSurf on Mobile supported on Data Pack Plan?

    No, SafeSurf on Mobile service is not supported on Data Pack Plan. Customer who is on the plan will not be able to subscribe to SafeSurf on Mobile service.

11. What will happen to the Service if my child/ward decides to change to Mobile Data Pack Plan?

    In the event that your child/ward changes his/her existing mobile subscription to a Mobile Data Pack Plan (whether prepaid or postpaid), the Service will be immediately terminated for your child/ward without further notice. The information on your online account for the affected child/ward will cease to be available from the date of termination of the Service.

12. Is SafeSurf on Mobile supported on Blackberry Mobile Plan?

    No, SafeSurf on Mobile service is not supported on Blackberry Mobile Plan. Customer who is on the plan will not be able to subscribe to SafeSurf on Mobile service.

13. What will happen to the Service if my child/ward decides to change to Blackberry Mobile Plan?

    In the event that your child/ward changes his/her existing mobile subscription to a Blackberry mobile plan (whether prepaid or postpaid), the Service will be immediately terminated for your child/ward without further notice. The information on your online account for the affected child/ward will cease to be available from the date of termination of the Service.

14. Will I incur data charges locally when I use SafeSurf on Mobile service?

    Yes, StarHub usual local data charges will apply while accessing the service locally.

    Note: Usual data charges will apply when the kids are re-directed to the MDA error page, SafeSurf on Mobile error page or WAP acknowledgement page. Usual local data charges will apply when you access the SafeSurf On Mobile Terms and Conditions page.

15. Can I access SafeSurf on Mobile service while I am overseas?

    Yes. For data access and content filtering to work while roaming, you need to ensure the access point on your mobile device uses “GEE! 3G/GPRS” or “SHWAP” if you are a SafeSurf on Mobile postpaid subscriber. For SafeSurf on Mobile prepaid subscribers, you have to ensure you are using “Prepaid GEE! GPRS” or “SHPPD” as your access point.

    Usual data roaming charges will apply for data usage overseas. Please contact our Customer Care for assistance if you require further assistance.

16. Will the service still work if my mobile device is connected via WiFi?

    No, the service will not work if your mobile device is connected via WiFi. Please ensure WiFi is turned off as you need to be connected via the StarHub mobile network in order for service to work.

17. What will happen to my SafeSurf on Mobile service if I change my mobile number?

    All SafeSurf on Mobile subscriptions under your old mobile number will be immediately terminated without further notice. The online account for the Service will also cease to be available from the date of termination. You need to sign-up for the service on your new mobile number via sms. Simply sms SUB <space> Child’s number <space> Age to 6600.

18. What will happen to my SafeSurf on Mobile service if my child/ward changes their mobile number?

    The Service for the affected child/ward old mobile number will be immediately terminated without further notice. The online account in respect of that child/ward will cease to be available from the date of termination. You need to sign-up for the service on the affected child/ward new mobile number via sms. Simply sms SUB <space> Child’s number <space> Age to 6600.

19. What will happen to my SafeSurf on Mobile service if my mobile subscription is terminated or ported-out?

    All SafeSurf on Mobile subscriptions under your old mobile number will be immediately terminated without further notice. Your online account for the Service will also cease to be available from the date of termination.

20. What will happen to my SafeSurf on Mobile service if my child/ward mobile subscription is terminated or ported-out?

    The Service will be immediately terminated for your child/ward without further notice. Your online account in respect of that child/ward will cease to be available from the date of termination.