Roam Manager
- What is Roam Manager?
Roam Manager is a free service from StarHub, allowing customers to check for roaming rates, check data roaming usage, set data roaming usage alerts or getting emergency numbers. - How do I subscribe for Roam Manager service?
There is no need to subscribe for this service. You can start this service by keying *100# and Sent. - Will there be data roaming charges for using Roam Manager service?
No, Roam Manager will not incur any data roaming charge. - Roam Manager will work with which phone models?
Roam Manager will work with any phone models. - Why do I encounter error when using Roam Manager in Singapore?
Roam Manager is only available for use in overseas. - What should I do if I do not receive a response when using the Roam Manager overseas?
Roam Manager is supported by most roaming partners overseas. In the event, Roam Manager does not work on one of the roaming operator, kindly switch to another roaming operator and try again. - Can I check my accumulated usage over 2 or more days?
No, currently Roam Manager is able to track usage on daily basis. - If I have a DataRoam Monthly 10MB plan, does Roam Manager include this bundled data when I check my data usage?
No, Roam Manager will only track the excess usage charges after you have completely utilised the given data bundle in the DataRoam Monthly plan. - Does Roam Manager track data usage charge in Conexus Mobile Alliance Network?
Yes, Roam Manager will track the data usage charges used in Conexus Mobile Alliance Network. Roam Manager will calculate the usage charges based on promotional rates for Conexus. Example, if a customer is having unlimited surfing in a Conexus country and his usage charges capped at $15, Roam Manager will only show the $15 charge to the customer. - If I am DataRoam Plan Subscriber and I also have data usage with Conexus operator. Can Roam Manager track all the data usage charges?
Currently, Roam Manager usage charge tracking is only able to include either DataRoam or Conexus usage charges but not both. So for DataRoam subscribers, Roam Manager will not include data usages in Conexus Mobile Alliance Network.
