DataRoam Monthly Plan

  1. How do these new DataRoam Monthly data plans work?
    StarHub’s four new DataRoam Monthly data plans are available as Value-Added services to a mobile voice plan or data pack plan. These data plans offer customers with substantial savings in data roaming, allowing customer to enjoy worry-free surfing or checking emails on their Smartphone. These data plans are bundled with 10~100MB data are for use in selected overseas destinations and roaming partners.
  2. Who can subscribe for these DataRoam Monthly data plans?
    DataRoam Monthly data plans are open to International Roaming service subscribers who are using
    • SmartSurf plans
    • Any other mobile voice plan with MaxMobile/BlackBerry VAS, or
    • MaxMobile/BlackBerry Data Pack plans
  3. How many destinations do DataRoam Monthly data plans cover?
    At launch, the DataRoam Monthly data plans cover 21 destinations with 31 roaming partners. For latest destinations list, kindly refer to http://www.starhub.com/roamingoverseas
  4. Can I use DataRoam data plans locally?
    No, the DataRoam data plans are only available for overseas use.
  5. Can I roll over my unused DataRoam Monthly data plans’ bundled data to next month?
    No, the bundled data is meant for current month (customer’s bill cycle) consumption and cannot be rolled over to next month.
  6. What is the excess data usage charge for DataRoam Monthly data plans?
    Excess data roaming usage will be charged at prevailing roaming rate at $20/MB. For latest data roaming rate, kindly refer to http://www.starhub.com/roamingoverseas
  7. If I terminate the DataRoam Monthly data plane in the middle of my bill cycle, do I get a pro-rated refund?
    No, there will be no refund when you terminate your DataRoam Monthly service, even if it is in the middle of your bill cycle.