SmartSurf SharePlus
- What is this SmartSurf SharePlus plan about?
SmartSurf SharePlus is a dependent mobile plan that StarHub is offering to our customers. With the subscription of this plan, the user of that mobile line will thereafter be able to share the Bundled local outgoing minutes, data and SMS of another line (the "Main Line").
- What are the other benefits which I can also enjoy under the SharePlus plan?
For every subscription of SharePlus plan, an additional 1000 Bundled SMS will be added to the Main Line's bundled SMS units. This additional 1000 Bundled SMS will be available for use by both the Main Line and Dependent Line.
On the SharePlus plan, you will enjoy benefits such as All-Day FREE Incoming Calls and the flexibility of converting Bundled SMS to Bundled MMS.
In addition, SharePlus plan gets to share the Bundled 100 Outgoing Video Call Minutes the Main Line is entitled to per month. (Note: you would need to have a USIM and 3G phone in order to use the video call feature)
- Is there a contractual period involved on a SharePlus plan?
No. As and when you wish, you can choose to terminate the line which you intend to subscribe to the SharePlus plan or perhaps, to change the plan to any of our existing Mobile Service Voice Plans (e.g. PowerValue 100).
- Are there any criteria required in order to sign up to this SharePlus plan?
Yes. The Main Line line must be on one of the following selected plans that we are offering - SmartSurf 300 and SmartSurf 700.
In addition, you would need to be above 21 years of age; a Singaporean or Permanent Resident. The service is also available for sign up if you are a foreigner holding on to one of the following foreigner pass types - P1, P2, PEP, Diplomat, Q1, S Pass, Non-Diplomat, EntrePass, Training Visit Pass.
Kindly note that the maximum number of lines allowed must not be exceeded with this subscription and you are only allowed to subscribe to a maximum of 2 Dependent Lines per NRIC/FIN. Other existing policies pertaining to StarHub Mobile subscription will also apply.
- Do I have to subscribe to a new StarHub Mobile line in order to subscribe to SharePlus?
No. If you have an existing StarHub Mobile line which is no longer on a contract, you may request for a change of plan on that line to SharePlus. Kindly note that the change of plan to SharePlus plan is not allowed for a line that is still on a contract. Do note that for any change of plan on an existing StarHub Mobile line to SharePlus, fee of $10.70 pertaining to change of plan will apply. For new sign up of StarHub Mobile Postpaid line for the subscription of SharePlus, the prevailing one time registration and SIM card charge of $37.45 for new line sign up will apply.
- Must the Dependent Line and the Main Line be subscribed under the same person / account?
Yes, the Dependent Line and the Main Line must be subscribed under the same person and also, under the same account.
- What is the maximum number of Dependent Line(s) that I can subscribe to 1 Main Line?
You can only subscribe to a maximum of 2 Dependent Line(s) per Main Line, subject to no more than 2 Dependent Lines per NRIC/FIN at any point.
- Is this service applicable to BRN-registered customers as well?
No. The service is only applicable to NRIC/FIN registered customers.
- Do I need to change out of my existing plan on the line which I intend to use as the Main Line if I want to subscribe to SharePlus (on another line)?
If that line is already on an eligible plan for the Main Line for SharePlus subscription and this is the first subscription of Dependent Line on this line, we will change the plan to a corresponding version that will enable the Dependent Line to share your free airtime and SMS bundle. We will process this accordingly so you will not need to make a separate request for this. For such case, do note that the name of service plan in your next bill will be reflected with a "SP" instead [e.g. 3G SmartSurf 300 (SP)]. Also, if you wish to redeem your StarHub Rewards Points against the monthly subscription for this line, please select the version of the service plan denoted with this "SP" in our StarHub Rewards catalogue.
- I would like to sign up a new StarHub Mobile line for the SharePlus plan. Would I be able to immediately use the service and also enjoy the free bundled local outgoing minutes and SMS available on the Main Line after that?
You would be able to use the service immediately after sign up but as the necessary processing will take up to 3 working days, any local outgoing calls and SMS will be chargeable and will not be deducted from the Main Line's free bundled units eventually.
- What Happens if I were to subscribe to SharePlus plan during my billing cycle? Will the subscription charge and bundled units be pro-ratable?
Yes. If the subscription of SharePlus plan takes place in the middle of your bill cycle, the subscription charge, bundled local outgoing minutes, data and SMS will be pro-rated accordingly.
- I have 2 lines registered under my name but under 2 different accounts. I would like to change one of the lines to the SharePlus plan. What should I do?
You may call our CustCare hotline at 1633 or visit our any of Customer Service Centres to request to transfer one of the lines to the other account and make your request to change the service plan to SharePlus. (Please ensure that the intended Main Line must be on one of the eligible plans and intended line to be used as Dependent Line must not be on a contract). Kindly note that the backend processing may take up to 3 working days to complete (i.e. intended line to be used as Dependent Line can only use the free units from Main Line after 3 days). In addition, fee of $10.70 will apply for change of plan to SharePlus for the Dependent Line.
- My mother has an existing StarHub Mobile line registered under her name and we would like to change that line to SharePlus in order for her to share the bundle airtime and SMS on my existing StarHub Mobile line. What should I do?
You would need to proceed to any of our Customer Service Centres with your mother to request for the transfer of ownership of that line to your name and account instead. At our Customer Service Centre, please also highlight your request to subscribe to SharePlus and make known the intended lines to be used as Main Line and Dependent Line. The backend processing will take up to 2 working days to be completed so the intended Dependent Line is expected to be able to share the bundled airtime/SMS of the Main Line about 2 days after the request was made at the Customer Service Centre.
- What happens if I decide to terminate the Main Line?
As SharePlus is offered as a dependent plan on your Main Line, if you choose to terminate the Main Line, the Dependent Line would not be allowed to be retained on the SharePlus plan and would be converted to similar standalone mobile plan (ie SmartSurf 300 or SmartSurf 700) last held by Main Line. If you wish to change Dependent Line to other mobile plan, please request for a change of service plan prior to or at point of request to terminate the Main Line.
- Do I need to separately activate a Value-added Service (e.g. Caller Number Non-Display) on the dependent line if the main line is already subscribed to it?
Yes. Any request for activation of Value-added Service on the dependent line will have to be made separately and the related charges will be billed separately under the dependent line instead.
- Can I subscribe to any of your StarHub Mobile Value-added Services on the Dependent Line?
With the exception of Multi-SIM, all the existing Value-added Services which we are offering on our StarHub Mobile services will be applicable on the Dependent Line.
- How will I be billed for the usages on the Dependent Line?
The Dependent Line will have to be registered in the same account as the Main Line. However, the monthly subscription, any usages and related charges pertaining to any Value-added Service subscriptions will be billed separately under the section on Dependent Line in the same bill.
- If I were to change the existing plan on my Main Line, will I still be able to continue the SharePlus plan on my Dependent Line?
If you are changing the plan on your Main Line to another eligible plan (i.e. SmartSurf 300 or SmartSurf 700), you will still be able to continue the SharePlus plan. However, if you choose to change to a non-eligible plan (e.g. PowerValue 100), the existing Dependent Line would have to be changed to other service voice plans or be terminated.
- Can I purchase a handset at a subsidised price (i.e. discounted price from the Retail Price) for a new line which I intend to subscribe to the SharePlus plan?
Unless otherwise stated, any promotional handset offer that StarHub may offer will NOT be applicable for the subscription of SharePlus plan.
- Will I be able to enjoy Hub Club discount off the monthly subscription of SharePlus plan?
If you are an existing Hub Club member, you will continue to enjoy Hub Club discount off the monthly subscription for Main line only. Dependent lines are NOT eligible for Hub Club membership or discount.
- Will I be able to accumulate StarHub Rewards Points on my Dependent Line?
Yes.
- Will I enjoy the FREE 100 SMS with GIRO payment on the Dependent Line as well?
No. The offer is only applicable on the Main Line but not the Dependent Line.
- Will the FREE 100 SMS with GIRO payment be shareable to the Dependent Line as well?
No. The 100 free SMS is only available for use on the Main Line and will not be shareable with the Dependent Line.
- I have previously subscribed to 3G SmartSurf 300 plan for this line that I am holding. I have noticed that the plan for this line is now being reflected as '3G SmartSurf 300 (SP)' after I had subscribed to SharePlus plan (on another line). Why is this so?
As part of the subscription to SharePlus plan, you have requested for this line to be used as the main line for the dependent line (which you have requested for the subscription of SharePlus plan). As a result of this subscription, a change of plan to an equivalent version which will allow your dependent lines to enjoy the benefits of SharePlus subscription is required on this line. The '3G SmartSurf (SP)' which you have seen in your bill is actually the equivalent version of 3G SmartSurf 300 that your line has been changed to. Rest assure that there will be no change to the monthly subscription for this line and there is no additional charges involved in this.
- What happens if I were to request for a suspension on my Main Line?
The Dependent Line will be kept active but all usages will therafter be chargeable (i.e. no access to the free bundled units of the Main Line).
- I have subscribed to a SharePlus plan previously but I would like to terminate my main line now. Can I keep the dependent line on the SharePlus plan?
If the main line is terminated, the dependent line will not be allowed to be retained on the SharePlus plan. If you wish to keep this existing line, you would have to change to other service plan.
