Gee! / GPRS
Gee!
- What is Gee!?
Gee! is a suite of mobile data services & content that allows you to do more on the move. Receive the latest current affairs, sports updates, entertainment news, and lifestyle information anytime. You can also personalize your phone by downloading your favourite ringtones and wallpapers from Fun Downloads.
- How can I access Gee!?
All StarHub Mobile service lines come with MaxMobile Lite – a pre-activated pay-as-you-use data plan which allows you to access the internet on your mobile phone. Just click on your web browser and you can start surfing on the WAP portal. If you are a regular data user, you can sign up for a MaxMobile Value or MaxMobile Premium Data plan.
- What network is Gee! On?
Gee! is available on both 2.5G(GPRS) and 3G/3.5G networks. (Please refer to 3G or 3.5G/HSPA section for more details).
Coverage & Roaming
- Am I able to access Gee! on GPRS/3G throughout the whole of Singapore?
Yes, GPRS/3G services are available wherever that is StarHub's network coverage (Note: 3G only available at locations with 3G coverage, not island wide).
- Can I use StarHub's GPRS service while I am overseas?
Yes, you can still access Gee! while roaming overseas. (Note: you must subscribe to International Roaming service) Please refer to www.starhub.com/roaming for more details on the supported destinations and the respective operators. Please note that data roaming charges will apply.
- What should I do when there is no 3G coverage in the area that I am at, or if I'm roaming overseas?
If you are in Singapore and there's no 3G coverage, you will be able to logon to the GSM network seamlessly.
However, if you're roaming overseas and there is no 3G coverage, you can switch to any available GSM network, please refer to your handset user manual or contact the handset manufacturer's customer service hotline for assistance on how to change the network status in your mobile phone.
Pricing & Service Plans
- How are data usage charges calculated?
Data usage is delivered in 'packet' and charged by the amount of KB incurred during send and receive sessions. This means that data usage charges are based on the amount of data sent and received while surfing on WAP, HTML pages, sending/receiving email and/or downloading content from the WAP, HTML portal.
- What is an average size of the WAP page when I'm surfing on Gee!? How much does this usually cost?
The average size of each WAP page on Gee! is approximately 35KB on the 3G network and 25KB on 2.5G (GPRS) network respectively. Data usage will be deducted from your mobile bundle (if any) or MaxMobile data plan. Prevailing rate apply to excess data usages.
The size of the WAP page is decided by the content provider, and is not determined by StarHub.
- While downloading the content (e.g. MP3 ringtone or MMS wallpaper), do I incur data charge?
This is dependent on the content. Prevailing data charges do apply to select content downloads.
For the list of content prices, please refer to Gee! Fun Downloads.
- When watching a video clip via video-streaming, will I incur data charges as well?
No, there is no GPRS charge when you watch streaming videos on your mobile phone. GPRS usage is only chargeable when you are browsing the internet/content sites that are outside of the Gee! portal, on your mobile phone.
- What are the various data plans available?
Customers can choose from mobile plan with bundled data plan or standalone Data-Pack plans.
- What are the services/applications that would incur data charges?
Applications such as photo-sharing or instant messaging (where/if available on the phone) which access the internet will incur data charges when in use. This depends on the size of each page/content that you have sent/received while using the service/application. Applications such as GPS (Global Positioning System) may also automatically download maps/updates via GPRS, and charges will be applicable as well when browsing.
- I have a 3G USIM card and I use my mobile phone as a modem to connect to the Internet. Do I have to pay for data as well?
Yes, prevailing data charges will apply. The applicable rates will depend on the data plan you are subscribed to.
Note: The usage rate would typically be higher as the data usage for the Internet/WWW will be much larger in size, compared to the WAP portal on the mobile phone. Information that refreshes itself automatically will also incur additional GPRS charges.
- Can I use Gee! when I insert my 3G USIM into another handset?
Yes, you can once you have configured the handset's setting to access StarHub Gee! services. To do this, please visit www.starhub.com/gee and follow the instructions to receive the settings.
- I brought my BlackBerry device with PushMail Service to overseas. I did not access GPRS but why am I billed for Data Call charges?
Data charges will be incurred when emails are automatically pushed to your BlackBerry/PushMail device while roaming overseas.
For new BlackBerry devices, there is an option to switch off data connection while roaming. Please check your handset manual for details.
- I know that my phone has been accessing Gee! through WiFi, how come I am billed with data charges?
The handset may automatically switch from WiFi to GRPS/3G/3.5G when there is no WiFi coverage. This requires the setting to be configured in your handset, and that you are subscribed to the services.
To check whether you're using WiFi/3G/3.5G, you should be able to see a “WiFi SSID” or “3G/3.5G/3G+/H” icons when you are connected to on your handset. Please refer to your handset user manual or contact the handset manufacturer's customer service hotline for assistance.
- Can I use my phone which has been configured with Gee! settings to access the WAP portal, using another SIM card?
You can access Gee! Services as long as the new SIM card is provisioned with MaxMobile Lite or any other MaxMobile Data plans.
