$17 Happy Stars Top-Up card
- What is Happy Stars Top-up card about?
Happy Stars Top-up card is another alternative StarHub Top-up card that you can use to top-up your GREEN Prepaid service. With a top-up made using a Happy Stars Top-up card (with face value denominated at $17), you will enjoy: [1] Free Incoming Call service [2] 50MB local mobile data [3] 120 minutes of local outgoing call [4] 500 local SMS
These Happy Stars entitlements will expire 30 days from the date of top-up.
Note: There will be no credits given with this top-up.
Not applicable for IDD calls and Global SMS usage. Deduction of these charges will be made from other relevant balances.
Outgoing minutes are not applicable for 1900/1800/100/LDD/15xx calls.
- Can I use this Happy Stars Top-up card on any existing GREEN Prepaid service?
Yes. You can use Happy Stars Top-up card to top-up any of your existing active GREEN Prepaid SIM to enjoy the entitlements that come with this top-up.
- Will my main card expiry be extended as well when I do a top up using a Happy Stars Top-up card?
Yes. Your main card expiry will also be extended by another 6 months when you do a top-up using a Happy Stars Top-up card.
- How can I check my existing Happy Stars benefits and expiry date?
To check your existing Happy Stars balances and expiry date, just key *120#, followed by the call connect button on your phone.
- Currently I have Happy$128 balances and Happy Stars balances, what is the deduction sequence?
For any local SMS or local calls made, the deduction will be made from based on this order (where applicable): 1) Hourglass Local SMS 2) Happy Stars Local SMS/ Airtime 3) Any existing FREE Bundled SMS 4) Happy$128 Local Bal 5) Main card balance.
- Is there a cap to the entitlements that I can enjoy with Happy Stars Top-Up?
Yes. There will be a maximum cap of:
- 100MB local mobile data
- 240 minutes of local outgoing calls
- 1000 local SMS
- How does the cap work, will I still be able to do Happy Stars top-up?
In the event that ONE of the benefits balances has reached the maximum cap, the rest of the balances will still be topped up and the expiry date to Happy Stars balances will be extended by another 30 days from the date of top-up.
In the event that ALL benefits balances has reached the maximum cap, Happy Stars top-up will still be successful and the Free Incoming Call & expiry date to Happy Stars balances will be extended by another 30 days from the date of top-up.
- Will I be eligible for Free Bundled SMS and credits with Happy Stars Top-Up?
No. Free Bundled SMS and Credits are not applicable with Happy Stars top-up.
- Am I still entitled to “Free 10 local SMS with 5 local SMS sent daily” promotion?
Yes. "Free 10 local SMS with 5 local SMS sent daily" promotion is still valid with Happy Stars top-up.
- What will happen to my Happy Stars balances if I did not do a Happy Stars Top-up within 30 days?
The validity of the Happy Stars balances is 30 days. If there's no Happy Stars top-up done within 30 days, the Happy Stars balances will expire and all subsequent charges will be deducted from the card’s main balance and/or Happy$128 balances (if applicable) instead.
- Can I rollover my unused Happy Stars balances?
Yes. You can rollover any unused Happy Stars balances if you do a Happy Stars top-up within 30 days. However, the Happy Stars balances are subjected to the maximum cap of 100MB local mobile data, 240 minutes of local outgoing calls and 1000 local SMS.
- Why am I still able to do Happy Stars top-up when I have already reached the maximum cap for some or all of my entitlements?
The reason for this is to provide a way for customers who wish to extend their Happy Stars entitlements beyond the 30 days. When you've reached the maximum cap, by doing a Happy Stars Top-up, your Free Incoming Call service & expiry date to Happy Stars balances will be extended by another 30 days from the date of top-up. Main card expiry would also be extended by another 6 months.
- Where can I purchase this Happy Stars Top-up card?
You can purchase this Happy Stars Top-up card at any of our Starhub Shops, Starhub Exclusive Partners, AXS machines and selected 7-11 stores now. You may also perform this top up online via credit card payment.
- How do I top-up with this Happy Stars Top-up card?
You can perform a self top-up by calling our Prepaid hotline at 9850 0000. Pls refer to instructions at the back of your Happy Stars top-up card.
- I’m a Happy Stars user, and I’ve activated the Free Incoming Call service by keying in *133*1#. Will I be charged for the activation fee of $0.59 and daily subscription fee of $0.59?
No. Since you are a Happy Stars user, you’ll be enjoying our Free Incoming Call service absolutely free of charge.
During your Happy Stars validity period, you’ll not be charged the activation fee & daily subscription fee.
- If there is no credits in my main card balance, will I still be able to utilize the entitlements from Happy Stars top up?
Yes, you are still able to utilize the entitlements from Happy Stars top up. However, do note that once the entitlements are fully utilized, you will not be able to make use your Prepaid SIM card unless a top up is done.
The top up can be from any of our Happy Prepaid Top Up cards, Happy $128 Top Up card, Happy Stars or top ups from AXS, OCBC, DBS/POSB ATMs and other electronic modes.
