StarHub Prepaid – Electronic Top-Up Channels
- What are the electronic top-up channels available?
The electronic top-up channels available are:- POSB/OCBC/DBS ATMs;
- AXS machines; and
- SAM machines
- Are there any restrictions to the type of banking account I can used for electronic top-up transaction?
All Personal Savings Accounts and/or Current Accounts will be eligible for electronic top-ups. - Are there any restrictions to the type of banking card I can use for electronic top-up transaction?
All personal ATM/Debit/Credit card tagged to a Savings Account or Current Account will be eligible for electronic top-ups. - If I top-up my Prepaid SIM card via electronic top-up channels, will my monthly banking statement reveal or include the number I have top-up?
For Current Account Statements, the prepaid mobile number and the ATM location where the top-up was made will be indicated on the statement.
As for Passbook Savings account, "TOP" will be shown under the "reference" column to indicate that the transaction is for a top-up of Prepaid SIM card. However, customer will have to call up the respective banks to check on the exact top-up details. - Is there a minimum or maximum amount that I’m allowed to top-up?
There are pre-set top-up amounts for customer to choose from. These are:Electronic Top-up Value
Free Credits
Local SMS
Available at
$5
N.A
N.A
ALL
$10
$1.50
40
ALL
$20
$3.00
80
ALL
$17 (Happy Stars)
$2.00#
N.A
ALL
$28 (Happy $128)
N.A
N.A
ALL
$30
$4.50
120
ALL
$50
$7.50
200
ALL
$80
$12.00
320
ALL
$120
$18.00
480
SAM and AXS only
$300
$45
1200
SAM and AXS only
# Valid for Internet Top-up only.
- Do I get to enjoy any top-up bonus or free SMS if I top-up my GREEN Prepaid card via electronic top-up channel?
Yes, there will be free credits and local SMS awarded with every successful transaction. (Please refer to the above) - Can I do a top-up to my MaxMobile Prepaid SIM card with either $17 (Happy Stars)/$28 (Happy $128)?
No. $17 (Happy Stars) and $28 (Happy $128) are not applicable for MaxMobile Prepaid SIM card. Kindly choose the other available denominations. - Can I verify with StarHub or AXS/iNets/SAM/DBS/POSB/OCBC ATMs on a missing top-up amount or transaction done many months back? (Example: Amount I had topped-up a few months ago was not credited to my GREEN Prepaid SIM card).
A notification message will be sent to the prepaid mobile number after every successful top-up.
If your AXS/iNets/SAM/DBS/POSB ATMs/OCBC ATMs has been deducted with the amount but your Prepaid SIM has not been topped-up, you may call 1633 for verification and assistance. - How soon will my StarHub Prepaid SIM card get topped-up after the transaction is approved?
The top-up amount will be credited to your prepaid SIM once the transaction has been approved. You will also receive a notification message on your prepaid mobile number. - Will the deduction from my bank account take place before my prepaid SIM card has been topped-up?
The top-up amount will first be deducted from the relevant bank acount. Thereafter, it will be credited into the Prepaid SIM card. - What should I do if I have accidentaly entered a wrongly top-up amount?
If you have not clicked the confirmation button, you would be able to click ‘Back’ to re-select your preferred amount. However, once you have clicked the confirmation button, there will be no refund to the amount selected. - Can StarHub refund the top-up amount from an approved transaction?
There will be no refund for any approved top-up transaction. - I had topped-up to a wrong Prepaid card number, can I request for refund and top-up this amount to my other Prepaid SIM card instead?
There will be no refund for any approved top-up transaction. - What should I do if the top-up amount was debited from my account but my Prepaid SIM was not topped-up?
Please call 1633 to contact our Customer Care Consultant. - Will the transaction get approved if I have entered an invalid prepaid mobile number?
If the StarHub prepaid mobile number is invalid, the transaction will not be approved.
