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Mobile Messaging

BlackBerry®

General

  1. What is BlackBerry® Solution?
    BlackBerry® Solution instantly delivers all your important emails to you wherever you are. There’s no hassle of dial-ups or log-ins. BlackBerry®’s smart “push” technology automatically delivers the latest email to your wireless handheld devices the moment an email is received. It provides instant emails, always on connection via GPRS and with our extensive GPRS roaming network, wide accessibility.
  2. What is the difference between BlackBerry® for Individuals and BlackBerry® for Corporates?
    BlackBerry® for individual is for the professionals who are always on the move yet want to be accessible on their phone, email, text messaging at any time whether they are traveling, out socializing or away from their desk whilst in office.

    BlackBerry® for corporate is targeted to corporations who want to empower their employees with the convenience of being accessible and there is a suite of PushMail solutions for corporations to meet their messaging needs.
  3. What are the BlackBerry® solutions for individuals?
    Currently, there is only one BlackBerry® solution available – BlackBerry Premium for Individual . It helps you stay connected either for work or leisure.

    With BlackBerry® Solution, you can integrate all your emails for easy reading via one email account. You can access your latest POP3/web emails such as GMail, Yahoo! Mail Plus, etc whilst on the move up to a maximum of 10 supported email accounts into one unique email address including Corporate emails (via outlook Web Access).
  4. How does BlackBerry® for Individuals work?
    BlackBerry® for individuals is a data product supported by StarHub's GPRS network (Gee!). All you need is to sign up for BlackBerry® Premium for Individual service at just $19.90 monthly subscription, you will get 1GB bundled data. Excess data is charged at $0.0034/kb but capped at $36.38/month so you can enjoy unlimited access without ever having a bill shock at the end of the month.
  5. Why would I need BlackBerry® Solution as my company does not have any BlackBerry® server? Also I already have a POP3 email account.
    With BlackBerry® for Individuals, anyone can enjoy the benefits of BlackBerry®. You can send and receive your email and access information from your mobile device. You don’t need to have a corporate email account to use BlackBerry®.
  6. Can I sign up for BlackBerry® for Individuals via StarHub's online shop?
    Yes, this service is available via StarHub's online shop.

BlackBerry® V1.8

  1. What Is - Supported attachments for BlackBerry® Internet Service
    BlackBerry® Internet Service supports email attachment viewing for the following file types:

    Attachment Type Minimum handheld software version Handheld with color screen required
    • Microsoft Word (.doc)
    • Microsoft Excel (.xls)
    • Microsoft PowerPoint (.ppt)
    • Corel WordPerfect (.wpd)
    • Adobe PDF (.pdf)
    • ASCII text (.txt)
    		2.6 (handhelds based on C++)

    3.6 (handhelds based on Java)
    • HTML (.html)
    		3.6  
    • Zip archive (.zip)
    		3.7  
    Color attachments within:
    • Microsoft Word (.doc)
    • Microsoft Excel (.xls)
    • Microsoft PowerPoint (.ppt)
    • Corel WordPerfect (.wpd)
    		3.7 Yes
    • JPG
    • BMP
    • GIF
    • PNG
    • TIFF
    		3.8 Yes
    Note: JPEG is not supported.    

    Attachment Viewing Functionality

    BlackBerry® Internet Service supports the following attachment viewing functionality:

    Note: To view images and color attachments, your handheld must have a color screen.
    Attachment functionality Minimum handheld software version
    • Pan, zoom, or rotate images.
    • Save attached images to the handheld image application for viewing offline at a later time.
    		3.8
    • Show or hide tracked changes when viewing attached documents.
    		3.8
    • Jump to another part of a document instead of viewing it sequentially.
    		3.8

    The following table displays the attachment viewing functionality for files supported by BlackBerry® Internet Service.
    This functionality requires a minimum installation of BlackBerry® Handheld Software version 3.8.

    Features File Type
    Word Excel PowerPoint
    (PPT)    		 WordPerfect
    (WPD)    		 Adobe Acrobat
    (PDF)    		 HTML
    Bookmarks Yes Yes
    		Yes
    		Yes
    Color Support Yes Yes Yes Yes
    		Yes
    Comments Yes




    Email Links Yes Yes Yes Yes Yes Yes
    Embedded Images Yes


    		TIFF Only
    Embedded Tables Yes




    Endnotes Yes




    Font Size Yes
    		Yes Yes Yes
    Font Style Yes Yes Yes Yes Yes Yes
    Footnotes Yes




    Internal Hyperlinks Yes

    		Yes
    		Yes
    Internal Table of Contents Yes

    		Yes

    Password



    		Yes
    Phone Links Yes Yes Yes Yes Yes Yes
    Text Box Yes
    		Yes


    Track Changes Yes

    		Yes

    URL Links Yes Yes Yes Yes Yes Yes
  2. What Is - Maximum message size using BlackBerry® Internet Service
    Messages in a BlackBerry® account may not exceed 8 MB, including attachments.

    Note: It doesn't matter how large the maibox is; no message may exceed 8 MB.
  3. What Is - Leave messages on server
    When integrating an external email account with your BlackBerry® account, the default setting Leave messages on server is selected. This saves a copy of the messages sent to your BlackBerry® Wireless Handheld™.

    Warning: If the Leave messages on server checkbox is not checked, messages sent to the handheld are not saved on the mail server and may be lost. For example, if you delete a message from your handheld, it cannot be recovered.

    To verify the Leave messages on server option is selected,
    1. Connect to the BlackBerry® Internet Service website and log in to your BlackBerry® account.
    2. On the navigation bar, click Profile.
    3. In the Email Accounts heading, click other email accounts.
    4. In the Email Accounts list, click an integrated account. The Modify an Email Account screen appears. The Leave messages on server setting is visible and can be selected or deselected.
  4. What Is - Maximum amount of imported contacts for a BlackBerry® account
    Each BlackBerry® account (accessible using a BlackBerry® Web Client site) is allotted 3 MB of space that is dedicated to store contacts within the address book.
  5. What Is - Auto Reply
    An automatic reply is sent in response to messages that you receive on the handheld.

    An auto reply is sent once every seven days in response to each email message that you received while the Auto Reply feautre is enabled.

    If you modify your Auto Reply, it will not be sent to people who received your previous Auto Reply within the past seven days, unless you disable and then re-enable it.

    To enable the Auto Reply feature, complete the following steps:
    1. Log in to your BlackBerry® Internet Email Service account.
    2. On the menu bar, click Auto Reply, on the Auto Reply page, in the text box, type an auto reply.
    3. Click Save.
    To disable the Auto Reply feature, complete the following steps:

    Delete the text from the Auto Reply text box and click Save. A message appears indicating that the Auto Reply feature has been disabled.

    Note: If you modify the Auto Reply feature it will not be automatically restarted. You must disable, then enable it to make sure that an updated auto reply is sent to any email messages you received in the past seven days.
  6. What Is - Auto-aging and BlackBerry® Web Client
    Configuring auto-aging in the BlackBerry® Web Client to 1 day allows 2 days of email messages to be stored in the Inbox. One day represents a 1-day range, rather than all messages received during a single day. For example, if you configured auto-aging to be 1 day on 28 January on the 29 January messages dated both days would be stored in your Inbox.

    One-day is the lowest auto-aging setting.
  7. What Is - MSN Hotmail Plus subscription requirement for BlackBerry® Internet Service
    If you are a Microsoft MSN Hotmail account holder, you must subscribe to MSN Hotmail Plus in order to integrate your Hotmail account with your BlackBerry® account. If you attempt to integrate a regular Hotmail account, the following error message appears:

    Cannot integrate the email account! Please check your information and try again.
  8. What Is - Smart dialing feature
    The smart dialing feature on the handheld allows you to set a default Country Code and Area Code. To call a number with the default area code, you need to dial only seven digits, whether you are calling from within the area code or outside it. Smart dialing also allows you to store the number for a corporation. To reach an extension within that corporation, you need to dial only Alt + 8 (letter X) and the extension.

    Configuring the Smart Dialing Feature on the Handheld
    From the handheld Home screen, select Phone > Options > Smart Dialing and complete the fields described in the table.

    Field Description
    Country Code The code for the country that you call most frequently.
    Area Code The area code that you call most frequently.
    National Number Length The number of digits in the telephone number including Area Code but excluding Country Code.
    Corporate Phone Number The number of the corporation, which you call most frequently.
    Wait For The length of the pause in seconds between connecting to the corporation and dialing the extension.
    Extension Length The number of digits in the extensions at the corporation called most frequently.

BlackBerry® V2.0

  1. What are the upgrade options for existing BlackBerry® customers to take BlackBerry® Internet Service v2.0?
    As an existing BlackBerry® Professional  customer you have the BlackBerry® Internet Service (BIS) 1.8 version.  With this upgrade to BIS 2.0, you will have the option to upgrade accordingly.  This upgrade is self- initiated, i.e. when you log into your BIS email account via the HTML or WML interface, you will be presented with a screen prompting you to migrate to BIS 2.0.  Please choose either Yes or No.  You can choose to upgrade to BIS 2.0 at your convenience.   Once you have upgraded, you will no longer be prompted with that screen.
  2. Do you have a comparison chart of the difference between BIS v1.8 and BIS v 2.0?


    		 BlackBerry® Internet Service v1.8 BlackBerry® Internet Service v2.0
    Do you get push email – where no prompting is necessary and messages are delivered automatically to your BlackBerry® Device?   Yes Yes  
    Can you view attachments? Yes Yes and with BIS 2.0, you also have improved Powerpoint attachment viewing  
    Do you manage your BlackBerry® device mailbox by logging on to a website? Yes No – you can do it right from your BlackBerry® device.  There’s no need to log on to a website.  
    Is there an email storage quota? Yes. There’s a size based quota with user defined auto-aging. No. There are no storage quotas to manage.  With 30 day auto-aging, the mailbox never gets full.  
    Will email messages sent to your BlackBerry® device also be stored online at the BIS website? Yes. No      
    Is a BlackBerry® email address required? Yes. Creating a BlackBerry® email address is a mandatory part of setting up the BlackBerry® device. No. Customers now have the option to create a BlackBerry® email address.  
    Can customers choose their BlackBerry® email address? No – the BlackBerry® email address is based on their BlackBerry® User ID and the user ID cannot be changed. Yes. Customers who choose to set up a BlackBerry® email address can change it.  It’s dependent of their BlackBerry® User ID.  
    How are 3rd  party email accounts assessed? All third party mail is downloaded to a central, RIM- hosted email account prior to it delivered to the device. There is no need for an interim email account to provide 3rd party email account access via a BlackBerry® device. Instead, the 3rd party account is assessed directly.  
    Do I have to choose just one “sent from” address for messages sent from my BlackBerry® device? Yes No. You can easily add up to 10 business and / or personal email accounts, configure each one individually and use a unique “sent from” address for each email account and each email account will have a separate inbox on the BlackBerry® device.
  3. What are the most important changes to BlackBerry® Internet Service v2.0?
    Direct Access – BlackBerry® Internet Service v2.0 introduces a new direct access architecture which improves the BlackBerry® experience for users who set-up their BlackBerry® device to receive email from third party accounts: one-way synch of message status and deletion, unique identity (sent-from addresses) per email account. There is no requirement for a BlackBerry® email address, if the user is only integrating.

    Yahoo! Mail Implementation – RIM has worked with Yahoo! to provide an improved experience for BlackBerry® Internet Service subscribers. Yahoo! Mail on BlackBerry® Internet Service Email v2.0 provides: real-time delivery, one-way synch of message status, deletes sent-items and access to all of Yahoo!’s domains.

    New Mailbox Model – The BlackBerry® email address has been repositioned as a device-centric, email-addressable, messaging service for BlackBerry® devices. This address continues to be real-time and pushed, but the burden of managing quotas has been eliminated due to the addition of an unlimited mailbox.

    General – The desktop site in BlackBerry® Internet Service Email v2.0 has been removed.
  4. Why does BlackBerry® Internet Service Email v2.0 support only 1-way synch?
    1-way synch is a low cost operation, from a system utilization and band width perspective. When a user marks a message as read, the device queues similar requests for 5 minutes, and sends the request to BlackBerry® Internet Service Email. BlackBerry® Internet Service Email in turn logs into the email account and knows the specific messages to apply the state changes to.
  5. Why did RIM remove web mail from BlackBerry® Internet Service Email v2.0?
    In step with the new mailbox model, BlackBerry® Internet Service Email v2.0 is moving away from acting as a web mail provider and instead focuses on wirelessly extending existing email accounts. Email’s ubiquity, the numerous web mail providers which offer extremely feature-rich and large mailbox sizes and BlackBerry®’s reputation as an enabling technology, lead RIM to repositioning the BlackBerry® email addresses role in the portfolio.
  6. Why did RIM remove iNotes support from BlackBerry® Internet Service Email v2.0?
    iNotes represents an extremely small percentage of BlackBerry® Internet Service Email v2.0 third party accounts, but a disproportionate number of escalated bugs. The nature of iNotes encourages customization in implementation and, therefore, corresponding challenge in adequately supporting iNotes as a protocol.
  7. What is the new mailbox model for the BlackBerry® email address in BlackBerry® Internet Service Email v2.0?
    The BlackBerry® email address account has 30-day forced auto-aging, a 500 MB quota and a 1000 message count cap.
  8. Which mail providers would have implemented real time delivery with the launch of BlackBerry® Internet Service Email v2 ?
    Only Yahoo! Mail is currently planned. However, RIM is working with many other mail providers on a similar implementation.
  9. Does BlackBerry® Internet Service v2.0 support OTA calendar and address book synch?
    No. BlackBerry® Internet Service v2.0 does not support OTA calendar or address book synch. Users are able to synchronize their calendar and address book using BlackBerry® Desktop Software and a USB cable.
  10. Does BlackBerry® Internet Service Email v2.0 support folders?
    No. BlackBerry® Internet Service Email v2.0 supports access and synch only to the Inbox. The majority of email accounts in BlackBerry® Internet Service Email v2.0 are POP sources and do not have the concept of folders.
  11. What happens to the more portion of the message after thirty days?
    If the user attempts the more option (eg. reply or forward the message), the device will attempt to forward by reference. As the message has been auto-aged, it will not be present on the server.  The device IUI will return an X, but the user can send the local copy by trying again.

BlackBerry® PrintMail – PremiereAnywhere

  1. What is BlackBerry® PrintMail – Premiere Anywhere service?
    BlackBerry® PrintMail - PremiereAnywhere is a service that allows mobile professionals holding BlackBerry® devices to fax documents directly, without the need for printers, printer cables or print drivers, locally or overseas.
  2. What are the supported BlackBerry® devices?
    Supported BlackBerry® models include 7290, 7100, 7130g, 8100, 8120, 8700, 8707g, 8300, 8320, 8800, 8820 and 9000.
  3. What are the supported file types?
    Supported file types include:
    • Adobe Acrobat (.pdf)
    • GIF (.gif)
    • HTML (.htm or .html) – include encrypted documents
    • JPEG (.jpg or .jpeg)
    • Microsoft Excel (.xls) – Version 5, 95, 97, 2000
    • Microsoft Powerpoint (.ppt) – Up to version 2003
    • Microsoft Word (.doc) – Win version 95, 97, 2000; Mac version 4, 5.x, 95, 98, 2001, X
    • Plain Text (.txt)
    • PostScript (.ps)
    • Rich Text Format (.rtf)
    • Visio Drawing (.vsd) – version 3 & above
    • Windows Bitmap (.bmp)
  4. Can I use the BlackBerry® PrintMail – PremiereAnywhere when I am overseas?
    Yes, you can use the service when you roam overseas but roaming charges applies
  5. What are the available fax options?
    There are 3 fax options:
    1. Default Option – Full email with email body, attachment (if any) and fax cover page
    2. No Email Body Option – Remove email body
    3. No Cover Page Option – Remove fax cover page
  6. How many copies of fax can I send at 1 time?
    You can fax up to 9 copies at a time. To do this, select “Fax Cover Sheet” from the menu and remove/delete the default 1 copy and change it other number, up to 9 copies.
  7. Can an integrated BIS account (e.g. Gmail) registered with the BlackBerry® PrintMail - PremiereAnywhere work on more than 1 BlackBerry® device?
    Yes
  8. What is the direct URL to download the application software?
    The URL is http://promo.fax2mail.com/starhub/1.5.7/f2mmobile.jad
  9. What are the charges for using the BlackBerry® PrintMail - PremiereAnywhere?
    There are 3 types of charges:
    1. Monthly subscription fee
    2. Usage fee on per page basis
    3. GPRS charges (or GPRS roaming charges if overseas)
  10. What are the criteria for subscribing BlackBerry® PrintMail - PremiereAnywhere service?
    You need to be a subscriber for BlackBerry® VAS or BlackBerry® Data Pack plan.
  11. I have an email service with BES (BlackBerry® Enterprise Server) and another email service with BIS (BlackBerry® Internet Service) on my BlackBerry®. Can I sign up for this BlackBerry® PrintMail – PremiereAnywhere service for BES account and use the service to fax from both email accounts?
    No. BlackBerry® PrintMail – PremiereAnywhere can only be registered to one email account. To fax the email from other email accounts, you will need to forward the emails to the registered account.
  12. What happen if the fax paper runs out while faxing in progress?
    This depends on the fax machine answerback to our system. Typical scenario, our system will detect the fax as incomplete with a status of “NOFX“and will attempt to resend until it maximize its retries. The current retry attempt is set at 1 for error and 1 for busy.
  13. Are there additional charges during retry attempt?
    No, there will be no charges for the retry attempt.
  14. What happen if the BlackBerry® device runs out of power after seeing the fax job pop up message?
    If the subscriber sees the fax job pop up message, it means the job has been successfully submitted. To have a peace of mine, subscriber can call StarHub Customer Service to enquire on the job status.
  15. How many pages can be faxed using BlackBerry® PrintMail -- PremiereAnywhere?
    BlackBerry® PrintMail - PremiereAnywhere can fax up to 999 pages.
  16. Can customer service re-submit the fax job on customer behalf?
    No, customer service can’t resend for customers.
  17. What happens if I wish to change my phone number or email address?
    Please call our Customer Service Help Desk for assistance.
  18. I have received an error when downloading BlackBerry® PrintMail - PremiereAnywhere client, or I can't find the PremiereAnywhere icon on the menu bar.
    Check device type and its compatibility. The BlackBerry® applet runs on BlackBerry® devices with at least 16MB memory, colour LCD and OS version 4.0 or higher that have been subject to a compatibility testing process. Current models compatible include RIM model numbers 7290, 7100, 7130g, 8100, 8120, 8700, 8707g, 8300, 8320, 8800, 8820 and 9000.
  19. I have tried to fax an email or attachment to a fax machine and have received an error. How do I know what the error code means?
    The common error codes and explanations are below:

    BLOC The carrier has requested that we BLOCK calls to the given number. This is normally a residential phone number not a business fax number.
    BUSY The number called was engaged
    CANC The system has automatically cancelled the number because it is incorrect OR a request has been received from the customer to cancel a job that is either in progress or scheduled for a later date.
    ERR A connection has been made, but for an unspecified reason, the image cannot be transferred. The line may have dropped out and the connection lost.
    EXP The call has reached the end of its retry algorithm period and is still not delivered. Time expired.
    ICPT The number is incorrect, OR if dialing a foreign number, network congestion has been detected.
    NOAN The number failed to answer OR the answering machine failed to provide the correct fax-tone.
    NOFX A connection was made, but no image has been transferred, OR it may not be a fax machine, OR the receiving machine may have run out of paper, OR it could be an answering machine.
    VOIC A connection has been made but something other than a fax machine has answered the call. This could possibly be an answering machine a person has answered on a voice line.
    PVOC Possible voice line. This is used instead of VOIC Code where there was conflicting information i.e some tones and voice answer

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