CENTRAL

100AM
100 Tras Street
#01-02
Singapore 079027
Opens 10.30am - 9.30pm daily
(This outlet does not provide exchange of iPhone handset services.)

Marina Bay Link Mall
8A Marina Boulevard
#B2-52/53/54/55
Singapore 018984
Opens 11:00am – 7:30pm daily
(This outlet does not provide exchange of iPhone handset services.)

Plaza Singapura
68 Orchard Road
#B2-17/18/18A
Singapore 238839
Opens 10:30am – 9:00pm daily

EAST

Parkway Parade
80 Marine Parade Road
#B1-30/32, Parkway Parade
Singapore 449269
Opens 11:00am – 9:00pm daily
(This outlet does not provide exchange of iPhone handset services.)

Tampines Mall
4 Tampines Central 5
#02-26
Singapore 529510
Opens 10:30am – 9:00pm daily
(This outlet does not provide exchange of iPhone handset services.)

NORTH

Causeway Point
1 Woodlands Square
#03-07/08/09, Causeway Point
Singapore 738099
Open 11am – 9pm daily
(This outlet does not provide exchange of iPhone handset services.)

NORTH EAST

Nex
23 Serangoon Central
#B1-24/25/26, nex
Singapore 556083
Open 11:00am – 9:00pm daily
(This outlet does not provide exchange of iPhone handset services.)

WEST

IMM
2 Jurong East Street 21
#01-59, IMM Building
Singapore 609601
Open 11am – 9pm daily
(This outlet does not provide exchange of iPhone handset services.)

VivoCity
1 HarbourFront Walk
#02-202
Singapore 098585
Opens 11:00am – 9:30pm daily

 

StarHub Customer Service Centres will no longer provide mobile handset/equipment repair services. Please visit the service centres of the respective handset/equipment manufacturer for assistance.

Replacement and exchange of NFC SIM card will only be available at Marina Bay Link Mall and nex StarHub Shop.

To help us serve you better at our Customer Service Centres, please ensure that the essential documents are available upon requests before the transactions can be successfully provided:

Type of Service: Replacement of SIM card
Singaporeans	Singaporeans are required to present: NRIC of subscriber
Foreigners	Foreigners are required to present either documents: Passport Employment Pass / Work Permit / Social or Dependent Pass
Business-registered accounts	Business-registered accounts owners need to present the following documents: A copy of ROC / Business Profile Authorization letter on company letterhead NRIC of authorized person Company rubberstamp
Important Note	If subscriber is not present, authorized person must bring along both NRIC and letter of authorization signed by the subscriber. All outstanding amounts must be cleared.

Type of Service: Termination of StarHub TV
Singaporeans	Singaporeans are required to present: NRIC of subscriber
Foreigners	Foreigners are required to present either documents: Passport Employment Pass / Work Permit / Social or Dependent Pass
Business-registered accounts	Business-registered accounts owners need to present the following documents: A copy of ROC / Business Profile Authorization letter on company letterhead NRIC of authorized person Company rubberstamp Note: Business Profile must be less than 3 months old
Equipment to bring along for termination	Analogue Box – Box, Power cord and Remote control or Digital Box – Box, Power cord, Smart card, Remote control and RCA Cable or HD Box – Box, Power cord, Remote control, Component cable, Smart card and RCA Cable or HubStation – Box, Power cord, Smart card, Remote control and RCA Cable
Important Note	If subscriber is not present, authorized person must bring along both NRIC and letter of authorization signed by the subscriber. All outstanding amounts must be cleared.

Type of Service: Transfer of ownership – for Mobile subscribers
Singaporeans	Singaporeans are required to present: NRIC of subscriber
Foreigners	Foreigners are required to present either documents: Passport Employment Pass / Work Permit / Social or Dependent Pass Proof of Billing Address
Business-registered accounts	Business-registered accounts owners need to present the following documents: A copy of ROC / Business Profile Authorization letter on company letterhead NRIC of authorized person Company rubberstamp Note: Business Profile must be less than 3 months old
Important Note	Both transferer and transferee must be present. Transferee must be at least 18 years of age. If subscriber is not present, authorized person must bring along both NRIC and letter of authorization signed by the subscriber. Transferee of ownership must be present for the transfer to take place. A deposit in the range of $200 - $800 is applicable upon application of each service for Student Pass and Work Permit holders. A deposit of $200 is applicable upon application of each service for S Pass. Minimum 6 months validity for Employment Pass / Work Permit / Social or Dependent Pass holder and Proof of Billing Address. All outstanding amounts must be cleared.

Type of Service: Reactivation of terminated mobile line (< less than 3 months)
Singaporeans	Singaporeans are required to present: NRIC of subscriber
Foreigners	Foreigners are required to present either documents: Passport Employment Pass / Work Permit / Social or Dependent Pass Proof of Billing Address
Business-registered accounts	Business-registered accounts owners need to present the following documents: A copy of ROC / Business Profile Authorization letter on company letterhead NRIC of authorized person Company rubberstamp Note: Business Profile must be less than 3 months old
Important Note	If subscriber is not present, authorized person must bring along both NRIC and letter of authorization signed by the subscriber. All outstanding amounts must be cleared.

Type of Service: Full Mobile Number Portability
Singaporeans	Singaporeans are required to present: NRIC of subscriber
Foreigners	Foreigners are required to present either documents: Passport Employment Pass / Work Permit / Social or Dependent Pass
Business-registered accounts	Business-registered accounts owners need to present the following documents: A copy of ROC / Business Profile Authorization letter on company letterhead NRIC of authorized person Company rubberstamp Note: Business Profile must be less than 3 months old
Important Note	If subscriber is not present, authorized person must bring along both NRIC and letter of authorization signed by the subscriber. If the SingTel or M1 line is registered under another person, he/she must be present together with his/her NRIC. All outstanding amounts from the other telco accounts must be cleared and the mobile line must not hold any existing contract.

For more information, please call our Customer Care hotline at 1633. For Business registered accounts, please call our Business Helpdesk at 1800 - 888 8888.