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StarHub Customer Service Centres

VivoCity
1 HarbourFront Walk
#02-202
Singapore 098585
Open 11am – 9:30pm daily

Plaza Singapura
68 Orchard Road
#B2-17/18/18A
Singapore 238839
Open 10:30am – 9pm daily

One Raffles Place (OUB Centre)
1 Raffles Place
#05-08
Singapore 048616
Mon - Sat
Open 10:30am - 7:30pm
Closed on Sun & Public Holidays

Tampines Mall
4 Tampines Central 5
#02-26
Singapore 529510
Open 10:30am – 9pm daily

Parkway Parade
80 Marine Parade Road
#B1-30/32, Parkway Parade
Singapore 449269
Open 11am – 9pm daily
(This outlet does not provides technical support solution services for mobile handsets, which include exchange of iPhone handsets.)

nex
23 Serangoon Central
#B1-24/25/26, nex
Singapore 556083
Open 11am to 9pm daily
(This outlet does not provides technical support solution services for mobile handsets, which include exchange of iPhone handsets.)

StarHub Customer Service Centres will no longer provide mobile handset/equipment repair services. Please visit the service centres of the respective handset/equipment manufacturer for assistance.

Services available at our Customer Service Centres

To help us serve you better at our Customer Service Centres, please ensure that the essential documents are available upon requests before the transactions can be successfully provided:

Type of Service: Replacement of SIM card
Singaporeans	Singaporeans are required to present: NRIC of subscriber
Foreigners	Foreigners are required to present either documents: Passport Employment Pass / Work Permit / Social or Dependent Pass
Business-registered accounts	Business-registered accounts owners need to present the following documents: A copy of ROC / Business Profile Authorization letter on company letterhead NRIC of authorized person Company rubberstamp
Important Note	If subscriber is not present, authorized person must bring along both NRIC and letter of authorization signed by the subscriber. All outstanding amounts must be cleared.

Type of Service: Termination of StarHub TV
Singaporeans	Singaporeans are required to present: NRIC of subscriber
Foreigners	Foreigners are required to present either documents: Passport Employment Pass / Work Permit / Social or Dependent Pass
Business-registered accounts	Business-registered accounts owners need to present the following documents: A copy of ROC / Business Profile Authorization letter on company letterhead NRIC of authorized person Company rubberstamp Note: Business Profile must be less than 3 months old
Equipment to bring along for termination	Analogue Box – Box, Power cord and Remote control or Digital Box – Box, Power cord, Smart card, Remote control and RCA Cable or HD Box – Box, Power cord, Remote control, Component cable, Smart card and RCA Cable or HubStation – Box, Power cord, Smart card, Remote control and RCA Cable
Important Note	If subscriber is not present, authorized person must bring along both NRIC and letter of authorization signed by the subscriber. All outstanding amounts must be cleared.

Type of Service: Transfer of ownership – for Mobile subscribers
Singaporeans	Singaporeans are required to present: NRIC of subscriber
Foreigners	Foreigners are required to present either documents: Passport Employment Pass / Work Permit / Social or Dependent Pass Proof of Billing Address
Business-registered accounts	Business-registered accounts owners need to present the following documents: A copy of ROC / Business Profile Authorization letter on company letterhead NRIC of authorized person Company rubberstamp Note: Business Profile must be less than 3 months old
Important Note	Both transferer and transferee must be present. Transferee must be at least 18 years of age. If subscriber is not present, authorized person must bring along both NRIC and letter of authorization signed by the subscriber. Transferee of ownership must be present for the transfer to take place. A $200 deposit is required for Student Pass and Work Permit holders. Minimum 6 months validity for Employment Pass / Work Permit / Social or Dependent Pass holder and Proof of Billing Address. All outstanding amounts must be cleared.

Type of Service: Reactivation of terminated mobile line (< less than 3 months)
Singaporeans	Singaporeans are required to present: NRIC of subscriber
Foreigners	Foreigners are required to present either documents: Passport Employment Pass / Work Permit / Social or Dependent Pass Proof of Billing Address
Business-registered accounts	Business-registered accounts owners need to present the following documents: A copy of ROC / Business Profile Authorization letter on company letterhead NRIC of authorized person Company rubberstamp Note: Business Profile must be less than 3 months old
Important Note	If subscriber is not present, authorized person must bring along both NRIC and letter of authorization signed by the subscriber. All outstanding amounts must be cleared.

Type of Service: Full Mobile Number Portability
Singaporeans	Singaporeans are required to present: NRIC of subscriber
Foreigners	Foreigners are required to present either documents: Passport Employment Pass / Work Permit / Social or Dependent Pass
Business-registered accounts	Business-registered accounts owners need to present the following documents: A copy of ROC / Business Profile Authorization letter on company letterhead NRIC of authorized person Company rubberstamp Note: Business Profile must be less than 3 months old
Important Note	If subscriber is not present, authorized person must bring along both NRIC and letter of authorization signed by the subscriber. If the SingTel or M1 line is registered under another person, he/she must be present together with his/her NRIC. All outstanding amounts from the other telco accounts must be cleared and the mobile line must not hold any existing contract.

For more information, please call our Customer Care hotline at 1633. For Business registered accounts, please call our Business Helpdesk at 1800 - 888 8888.

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StarHub Customer Service Centres

Services available at our Customer Service Centres

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