- Promotion is applicable to new and existing MaxOnline and/or StarHub CableTV customers without outstanding payment and not on any promotion contract.
- Promotion is valid till such date as determined by StarHub.
- Promotion is only applicable to homes that are connected to StarHub’s cable network with 2-way interactivity signal.
- A minimum contractual period of 24 continuous months to MaxOnline is required. The Promotion Tiered Early Termination Charges as follows will be imposed on customers who terminate their subscription within the 24-month MaxOnline contractual period. Any period of suspension will not be counted towards the minimum contractual period. This charge is also applicable in the event of any plan upgrade/ downgrade/ change of promotion or move from Cable to Fibre plans or vice versa.
| MaxOnline - $900 (24 months) | ||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Months | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 |
| Early Termination Charge ($) | 963.00 | 923.41 | 882.75 | 843.16 | 802.50 | 762.91 | 722.25 | 682.66 | 642.00 | 602.41 | 561.75 | 522.16 |
| Months | 13 | 14 | 15 | 16 | 17 | 18 | 19 | 20 | 21 | 22 | 23 | 24 |
| Early Termination Charge ($) | 481.50 | 441.91 | 401.25 | 361.66 | 321.00 | 281.41 | 240.75 | 201.16 | 160.50 | 120.91 | 80.25 | 40.66 |
- The MaxOnline, StarHub CableTV and Digital voice subscriptions must be registered under the same NRIC/FIN, service address and account number.
- MaxOnline activation fee of $32.10 is chargeable for the activation of each new MaxOnline access plan.
- Digital Voice activation fee of $42.80 is chargeable for New Digital Voice customers, unless otherwise stated.
- The StarHub CableTV service for 3 Basic Groups will remain active in the event that the MaxOnline service is terminated.
- The StarHub CableTV discount for 3 Basic Groups is limited to $25.68 per month and will be credited to the customer’s account monthly for 24 continuous months. Thereafter, normal billing resumes.
- Customers will automatically be billed full rate for the Basic Upsize Groups at the end of promotion, unless otherwise advised by the customers.
- Last day of installation is within 7 days from the date of sign-up.
- There is no extension of the discounted subscription if the StarHub CableTV service is suspended during the 24-month period.
- The discounted StarHub CableTV service will be counted as part of Hub Club membership eligibility. The Hub Club Discount shall not be used in conjunction with discount credits given in this promotion and is only applicable to net recurring subscription charges payable by customers.
- The discounted StarHub CableTV subscription is not transferable and not applicable for StarHub Rewards Points.
- The discounted StarHub CableTV subscription not redeemed within one month from date of sign up will be forfeited. Customers are still required to fulfill the MaxOnline contract even if the discounted subscription is not redeemed.
- MaxOnline installation is chargeable at $53.50 per computer connection.
- StarHub CableTV installation charge of $32.10 applies for first set-top box and installation for each subsequent set-top box installed on the same trip at the same service address is chargeable at $16.05. Installation of HubStation/HubStation HD with computer connection is chargeable at $53.50.
- Digital Voice installation charge of $53.50 applies.
- Delivery of set-top box(es) without installation is chargeable at $12.84 per trip at the same service address (not applicable to Box Swap/Remote Controls/Smart Cards/Accessories/Telescope/DTTV/StarHub CableTV prepaid services).
- The free Digital Voice service is valid till 31 July 2012.
- The free Digital Voice service is given to StarHub CableTV/MaxOnline customers on condition the service is maintained during this period. The free service will cease when the StarHub CableTV/MaxOnline service is terminated and customers will be billed accordingly.
- Each Customer is only eligible for a single complimentary Digital Voice Home service per service address (comprising of the waiver of the monthly subscription fee of $10.49), regardless of the number of MaxOnline/MaxInfinity or StarHub TV services subscribed.
- All prices are inclusive of 7% GST
- Promotion cannot be used to offset existing subscription charges or outstanding balances due to StarHub.
- Promotion is non-exchangeable for cash or kind and is non-refundable.
- Promotion is not applicable to other in-house promotions or discounts unless specified by StarHub.
- Promotion is not applicable to StarHub Digital Terrestrial TV, Commercial and Bulk Subscription customers.
- Promotion is not applicable to landed homeowners on the Landed Connection Plan who are enjoying complimentary MaxOnline service.
- An equipment deposit of $250 is chargeable for subscription to Digital/ HubStation/ HubStation HD/ HD set-top box(es) if the customer is not a Singapore Citizen or Permanent Resident.
- In the event of a dispute, a customer’s entitlement to participate and/or receive the offer is subject to the final determination of StarHub.
- StarHub will not be responsible for any defects in the Cable modem/Wireless Home Gateway or if applicable, any hardware which customers may have connected to the Cable modem/Wireless Home Gateway. Any Cable modem/Wireless Home Gateway or if applicable, hardware purchased is covered under and subject to the terms of warranty from the relevant manufacturer.
- For a complete list of terms and conditions, please refer to the General Terms and Conditions and the Service Specific Terms and Conditions available at www.starhub.com
- StarHub reserves the right to change its pricing and promotion terms and conditions relating to its service at its own discretion.
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FREE 6 months Basic Upsize Group and FREE 3 Months Basic HD Upsize
- Applicable for new StarHub Cable TV customers who are not subscribed to Basic Upsize Groups and Basic HD Upsize.
- The Basic Upsize Groups will have to correspond with the Basic Groups selected in a customer's subscription package.
- Free subscription to Basic Upsize Group is limited to $5.35 per month on 6 Basic Upsize Groups for 6 continuous months and will be credited to customer's account monthly for 6 continuous months. Thereafter, normal billing resumes.
- Free subscription to Basic HD Upsize is limited to $8.56 per month and will be credited to customer's account monthly for 3 continuous months. Thereafter, normal billing resumes.
- HD channels on Basic HD Upsize are dependent of the subscription of the corresponding channels in Standard Definition in customer’s Basic/Basic Upsize group subscription.
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FREE MaxMobile Basic 1.2Mbps mobile broadband plan
- Applicable with at least 1 NEW service sign-up to MaxInfinity or StarHub TV.
- MaxMobile Basic discount is limited to $28 per month for 24 continuous months. Thereafter, normal billing resumes.
- MaxMobile Basic comes with 30GB bundled data. Excess data usage at $0.0005 per KB (capped at $36.38) applies.
- Mobile Broadband USB Stick is sold separately.
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