Back
Terms & Conditions
Issuing Points

Issuing Points

 

1. What is the StarHub Rewards Programme about?

At StarHub, we believe in delighting you and your family with surprises. In this all NEW StarHub Rewards Points Programme, we have made many improvements to help you redeem easily, from Rewards catalogues for different Club members, gift pointing, simpler points expiry, device optimised and many more. 

Whether you are a StarHub Rewards, Hub Club or Platinum Club member, be pampered all year round with interesting events, tempting birthday treats and exciting EAT. SHOP.PLAY perks and deals. 

This is just our way of saying THANK YOU for being our valued customer. Check out starhub.com/rewards for more surprises today!

2. Who will qualify for Rewards Points Programme?

All StarHub residential customers and StarHub Customers who signed up under a corporate scheme with recurring monthly StarHub bills are qualified for Rewards Points Programme. 

The following customers are not eligible for the Rewards Points.

  • StarHub Customers on Prepaid services
  • StarHub Business customers with Business Registration Number

3. Do I need to sign up for the Rewards Points Program?

No, you do not need to sign up for the Programme. All StarHub residential customers and Corporate Scheme Customers will automatically receive Rewards points based on their eligible spending on StarHub services. 

4. How do I read my Rewards Points? 

In the all-new StarHub Rewards Points Programme, your Rewards Points will be consolidated under your Document ID for your easy viewing and redemption. 

5. How do I get my Rewards Points?

You will earn 1 Rewards Point for every $1 paid on StarHub services, unless otherwise notified by StarHub. 

6. How do I check my Rewards Points Balance and Expiry?

You can check your Rewards Points via the following self help channels:

  • StarHub Rewards Catalogue at www.starhub.com/rewards with your Hub ID. 
  • Your monthly bill statement or My StarHub e-bill
  • Phone Self Help at 1633, Press 5 to select StarHub Rewards Programme

7. What is the validity period of points issued?

We have simplified the Rewards Points expiry policy to bring greater convenience to you. The expiry dates will be either 30 June or 31 December every calendar year. 

Example: Rewards Points earned between 1 January and 30 June 2013 will expire on 30 June 2014.

Your Rewards Points issued during

Your Rewards Points will expire on

1      Jan - 30 Jun 2013

30 Jun 2014

1 Jul - 31 Dec 2013

31 Dec 2014

8. Under what circumstances will my Rewards Points will be forfeited?

Your Rewards Points will only be forfeited upon expiry or termination of all StarHub services.

9. Will my Rewards Points be forfeited if I terminate one account while I have another active account?

In the all-new StarHub Rewards Points Programme, your Rewards Points will be consolidated under your Document ID for your easy viewing and redemption. As long as you have one active StarHub services, your Rewards Points will not be forfeited unless expired. 

Redeeming Points
Points Gifting
Special Rewards