Membership

  1. Inclusion in the membership of this Hub Club Membership Programme is automatically applicable to any StarHub residential customer ("Hub Club member") who fulfills the following criteria:
    • he must subscribe to all three StarHub services, post-paid mobile services (voice and/or data plans), StarHub TV services and StarHub Home Broadband services (the "3 StarHub Services");
    • He must register the 3 StarHub services under the same customer name, NRIC/FIN and service address. The Hub Club post-paid mobile line, StarHub TV and StarHub Home Broadband services will be selected for Hub Club membership on a random basis. Each mobile line, StarHub TV or StarHub Home Broadband service will only be selected once;
    • the selected post-paid mobile line, StarHub TV service and StarHub Home Broadband service must be active at all times and are not suspended or terminated; and
    • Each customer is only entitled to a single Hub Club membership under their NRIC  / FIN number for a selected service address, regardless of the number of services under other service addresses. Each Hub Club membership will comprise of a maximum of 1 StarHub TV service, 1 StarHub Home Broadband service and up to 4 StarHub mobile post-paid lines.
    • Hub Club discounts will not apply to multiple Cable service accounts under the same service address.

    Hub Club membership is not applicable to StarHub business customers, customers on any corporate or special bulk schemes and/or StarHub employees.
  2. Membership in this Hub Club Membership Programme is automatic provided that the StarHub residential customer fulfilled the membership criteria set out in these Terms & Conditions. If a Hub Club member wishes to withdraw from the membership in this Hub Club Membership Programme, he may do so by emailing StarHub at email address: hubclub@starhub.com and he will be excluded from this Hub Club Membership Programme unless and until he successfully re-registers via My Hub Club membership.
  3. Subject to the conditions set out in Clause 4 below, the Hub Club discount comprises of the following discounts on StarHub post-paid mobile subscription:
    • 10% discount on StarHub TV service; and
    • 5% discount on StarHub Home Broadband services.
  4. (i) StarHub Post-paid Mobile
    • To qualify for Hub Club discounts, the qualifying post-paid mobile line(s) must be registered to the same customer (same name and NRIC / FIN number) at the same service address or registered address as that customer’s StarHub TV and Home Broadband.
    • The Hub Club Discount applies to the net recurring charges payable by Hub Club members for the subscription of the post-paid mobile service plan, excluding value-added services and/or usage charges.
    • The Hub Club Discount is limited to a maximum of 4 selected post-paid mobile lines per Hub Club member. Hub Club discount will not be extended from the 5th mobile lines onwards.
    • Auto-nomination of participating mobile lines in Hub Club discounts will be the top 4 highest mobile subscription plans, (before any promotional discounts) and would also include mobile data plans. The top 4 highest mobile plans must be registered under the customer’s NRIC / FIN and will the ones selected on the basis of their mobile subscription charges.
    • Hub Club member with less than 4 mobile post-paid lines under their NRIC / FIN number may log onto My Hub Club Membership to nominate mobile lines of their household member(s). The household member’s must be same service or registered address as the Hub Club member for that household member’s mobile line to enjoy Hub Club discounts. Each Hub Club member can only have up to 4 mobile post-paid lines nominated under their Hub Club membership.  Once there are more than 4 mobile post-paid lines registered under one Hub Club member’s NRIC / FIN number, only the top 4 highest mobile subscription plans enjoy the Hub Club discounts. Such mobile lines will be auto-nominated by system and will override any previous selection made by the member.
    • The Hub Club mobile line(s) must be active at all times to enjoy the Hub Club discounts.

    (ii) StarHub TV
    • The Hub Club Discount applies only to net recurring subscription charges payable by Hub Club members for the subscription of StarHub TV services (which include the 'Telescope' and additional set-top boxes).
    • The Hub Club Discount is limited to 1 StarHub TV subscription account per service address.

    (iii) StarHub Home Broadband
    • The Hub Club Discount applies only to subscription charges for StarHub Home Broadband plans.
  5. Waiver of $200 Early Mobile Recontract Fee is only applicable to one mobile line (that is registered under Hub Club member's NRIC/FIN) every 12 months. This is provided that there are no outstanding balances and the mobile line must be in active use for at least 12 months.
  6. Hub Club discounts are subject to Terms & Conditions of other StarHub promotions and services determined by StarHub.
  7. Subject to Clause 8 below. The Hub Club Discount applies to all post-paid mobile service plans except those plans on special promotions or corporate schemes.
  8. StarHub's records of all matters relating to this Hub Club Membership Programme (including a person's right to participate in this Hub Club Membership Programme) are conclusive evidence of the accuracy, completeness and truth of all matters stated therein.
  9. StarHub's decision on all matters relating to this Hub Club Membership Programme (including a person's right to participate in this Hub Club Membership Programme) will be final and conclusive.
  10. StarHub reserves the right to terminate:
    i. the Hub Club membership of any Hub Club member; and/or
    ii. a Hub Club member's right to receive any privileges and benefits (including Hub Club discounts) conferred by his Hub Club membership, without notice if he fails to comply with any of these Terms & Conditions or the specific terms & conditions governing the use of any of the 3 StarHub Services.
  11. Upon withdrawal from the membership in this Hub Club Membership Programme or termination of such membership, the Hub Club member will cease to enjoy all privileges and benefits (including Hub Club discounts) conferred by this Hub Club Membership Programme.
  12. StarHub reserves the right to terminate this Hub Club Membership Programme at any time and without notice. No Hub Club member will be entitled to any payment or compensation whatsoever in respect of such termination.
  13. StarHub Terms & Conditions, the terms & conditions for StarHub Rewards Monthly Points and the terms & conditions for specific privileges & benefits associated with this Hub Club Membership Programme (collectively, the "Additional Terms & Conditions") will also apply. The Additional Terms & Conditions may be found at www.starhub.com.
  14. These Terms & Conditions will be governed by Singapore laws and each Hub Club member hereby irrevocably submits to the exclusive jurisdiction of the Singapore courts.
  15. StarHub reserves the right to amend these Terms & Conditions at any time and without notice. Enjoyment of the privileges and benefits (including Hub Club discounts) conferred by the Hub Club membership will constitute acceptance of these Terms & Conditions and the amendments thereof.


Specific Terms and Conditions of Hub Club Discount

  1. Only Hub Club members are eligible for the Hub Club Discount.
  2. The Hub Club Discount is valid till 31 December 2015.
  3. The Hub Club Discount comprises of up to 30% discount on post-paid mobile subscription, a 10% discount on StarHub TV subscription and a 5% discount on StarHub Home Broadband services, subject to the following conditions:

    • StarHub Post-paid Mobile
      • The Hub Club Discount applies to the net recurring subscription charges payable by Hub Club members for the subscription of the post-paid mobile service plan, excluding value-added services and/or usage charges.
      • The Hub Club Discount is limited to a maximum of 4 selected post-paid mobile lines per Hub Club member. Hub Club discount will not be extended from the 5th mobile lines onwards.
      • Auto-nomination will be based on the top 4 highest mobile subscription plans (before any promotional discounts) which includes data plans.
      • The Hub Club mobile line(s) must be active at all times to enjoy the Hub Club discounts.
    • StarHub TV
      • The Hub Club Discount applies only to net recurring subscription charges payable by Hub Club members for the subscription of StarHub TV services (which include the 'Telescope' and additional set-top boxes).
      • The Hub Club Discount is limited to 1 StarHub TV subscription account per service address.
    • StarHub Home Broadband
      • The Hub Club Discount applies only to net recurring subscription charges payable by Hub Club members for the subscription of StarHub Home Broadband plans.
  4. Subject to Clause 5 below, the Hub Club Discount applies to all post-paid mobile service plans except those plans on special promotions or corporate schemes.
  5. The Hub Club Discount shall not be used in conjunction with any discount, promotional offer or similar scheme, unless otherwise determined by StarHub in its absolute discretion.
  6. The Hub Club Discount does not apply to any applicable goods and services tax.
  7. Hub Club members must ensure that the selected mobile post-paid services, StarHub TV services and StarHub Home Broadband services are active at all times in order to enjoy the Hub Club Discount.
  8. Once your Hub Club membership is successfully registered, the Hub Club Discount will take effect from the Hub Club member's next billing period for the respective bills to which the Hub Discount applies.
  9. StarHub's records of all matters relating to the Hub Club Discount are conclusive evidence of the accuracy, completeness and truth of all matters stated therein.
  10. StarHub's decision on all matters relating to the Hub Club Discount will be final and conclusive.
  11. StarHub reserves the right to terminate a Hub Club member's right to receive the Hub Club Discount conferred by his Hub Club membership, without notice if he fails to comply with any of these Terms & Conditions or the specific terms & conditions governing the use of any of the 3 StarHub Services.
  12. The terms and conditions of the Hub Club Membership Programme (available at www.starhub.com) will also apply.
  13. StarHub reserves the right to amend these Terms & Conditions at any time and without notice. Enjoyment of the privileges and benefits (including the Hub Club Discount) conferred by the Hub Club membership will constitute acceptance of these Terms & Conditions and the amendments thereof.

Specific Terms and Conditions of the Hub Club Benefits

  1. Only Hub Club members are eligible for the Hub Club Discount.
  2. Each Hub Club member may enter into an Early Mobile Recontract on the selected mobile line (that is registered under Hub Club member's NRIC/FIN) only without paying the prevailing Early Mobile Recontract Fee, subject to the following conditions:
    • That Hub Club mobile line must be in active use for at least 12 months, where customers with 12 months contract must fulfill the full contractual period; and
    • The waiver of the Early Mobile Recontract fee is limited to 1 post-paid mobile line per NRIC and per service address every 12 months.
    • By entering into the Early Mobile Recontract, the minimum period of service for the mobile line will be extended by the minimum period of service imposed under the Early Mobile Recontract.
  3. Hub Club's benefits shall not be used in conjunction with any discount, promotional offer or similar scheme, unless otherwise determined by StarHub in its absolute discretion.
  4. StarHub's records of all matters relating to Hub Club's benefits are conclusive evidence of the accuracy, completeness and truth of all matters stated therein.
  5. StarHub's decision on all matters relating to Hub Club's benefits will be final and conclusive.
  6. StarHub reserves the right to make changes to Hub Club program and terminate a Hub Club member's right to receive Hub Club's benefits, without notice if he fails to comply with any of these Terms & Conditions.
  7. The terms and conditions of the Hub Club Membership Programme apply.
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