- Inclusion in the membership of this Hub Club Membership Programme is automatically applicable to any StarHub residential customer (“Hub Club member”) who fulfills the following criteria:
- he must subscribe to all three StarHub services, namely post-paid mobile services, StarHub TV services and MaxOnline services (the "3 StarHub Services");
- he must register the 3 StarHub Services under the same customer name, NRIC/FIN number and service address. The principal post-paid mobile line, StarHub TV service and MaxOnline service will be selected for Hub Club membership on a random basis. The StarHub TV service and MaxOnline service must be registered under the same account. Each mobile line, StarHub TV service or MaxOnline service will only be selected once;
- the selected post-paid mobile line, StarHub TV service and MaxOnline service must be active at all times and are not suspended or terminated; and
- each Hub Club member is only entitled to only one Hub Club membership.
Hub Club membership is not applicable to StarHub business customers, customers on any corporate or special bulk schemes and/or StarHub employees.
- Membership in this Hub Club Membership Programme is automatic provided that the StarHub residential customer fulfilled the membership criteria set out in these Terms & Conditions. If a Hub Club member wishes to withdraw from the membership in this Hub Club Membership Programme, he may do so by emailing StarHub at email address: hubclub@starhub.com and he will be excluded from this Hub Club Membership Programme unless and until he successfully re-register via My Hub Club membership.
- Subject to the conditions set out in Clause 4 below, the Hub Club discount comprises of:
- The following discounts on StarHub post-paid mobile subscription:
- a 10% discount on StarHub TV subscription; and
- a 5% discount on MaxOnline subscription.
- (i) StarHub Post-paid Mobile
- The Hub Club Discount applies to the net recurring charges payable by Hub Club members for the subscription of the post-paid mobile service plan, excluding value-added services and/or usage charges.
- The Hub Club Discount is limited to a maximum of 4 selected post-paid mobile lines (which comprise the principal mobile line and 3 supplementary mobile lines) per Hub Club member.
- The principal post-paid mobile line must be registered under the same customer name, NRIC/FIN number and service address as the StarHub TV service and MaxOnline service.
- The 3 supplementary mobile lines can be registered under different customer names and/or NRIC/FIN number from the principal mobile line but must have the same service address as the principal mobile line.
- The principal mobile line must be active at all times in order for the Supplementary Mobile Lines to enjoy the Hub Club Discount. Supplementary mobile lines must be nominated online before they qualify for the Hub Club Discount.
(ii) StarHub TV
- The Hub Club Discount applies only to net recurring subscription charges payable by Hub Club members for the subscription of StarHub TV services (which include the 'Telescope' and additional set-top boxes).
- The Hub Club Discount is limited to 1 StarHub TV subscription account per Hub Club member.
(iii) StarHub MaxOnline
- The Hub Club Discount applies only to subscription charges for MaxOnline access plans.
- The Hub Club Discount applies to any and all MaxOnline access plans which are registered under the same account of a Hub Club member.
- Waiver of $100 Early Mobile Recontract Fee is only applicable to existing Hub Club member’s principal mobile line only. This is provided that there are no outstanding balances and the principal mobile line must be in active use for at least 12 months.
- Subject to Clause 7 below. The Hub Club Discount applies to all post-paid mobile service plans except those plans on special promotions or corporate schemes.
- StarHub’s records of all matters relating to this Hub Club Membership Programme (including a person’s right to participate in this Hub Club Membership Programme) are conclusive evidence of the accuracy, completeness and truth of all matters stated therein.
- StarHub’s decision on all matters relating to this Hub Club Membership Programme (including a person’s right to participate in this Hub Club Membership Programme) will be final and conclusive.
- StarHub reserves the right to terminate:
i. the Hub Club membership of any Hub Club member; and/or
ii. a Hub Club member's right to receive any privileges and benefits (including Hub Club discounts) conferred by his Hub Club membership,
without notice if he fails to comply with any of these Terms & Conditions or the specific terms & conditions governing the use of any of the 3 StarHub Services.
- Upon withdrawal from the membership in this Hub Club Membership Programme or termination of such membership, the Hub Club member will cease to enjoy all privileges and benefits (including Hub Club discounts) conferred by this Hub Club Membership Programme.
- StarHub reserves the right to terminate this Hub Club Membership Programme at any time and without notice. No Hub Club member will be entitled to any payment or compensation whatsoever in respect of such termination.
- StarHub Terms & Conditions, the terms & conditions for StarHub Rewards Monthly Points and the terms & conditions for specific privileges & benefits associated with this Hub Club Membership Programme (collectively, the “Additional Terms & Conditions”) will also apply. The Additional Terms & Conditions may be found at www.starhub.com.
- These Terms & Conditions will be governed by Singapore laws and each Hub Club member hereby irrevocably submits to the exclusive jurisdiction of the Singapore courts.
- StarHub reserves the right to amend these Terms & Conditions at any time and without notice. Enjoyment of the privileges and benefits (including Hub Club discounts) conferred by the Hub Club membership will constitute acceptance of these Terms & Conditions and the amendments thereof.
Specific Terms and Conditions of Hub Club Discount
- Only Hub Club members are eligible for the Hub Club Discount.
- The Hub Club Discount is valid till 31 December 2010.
- The Hub Club Discount comprises a 15% discount on post-paid mobile subscription, a 10% discount on StarHub TV subscription and a 5% discount on MaxOnline subscription, subject to the following conditions:
- StarHub Post-paid Mobile
- The Hub Club Discount applies to the net recurring subscription charges payable by Hub Club members for the subscription of the post-paid mobile service plan, excluding value-added services and/or usage charges.
- The Hub Club Discount is limited to a maximum of 4 selected post-paid mobile lines (which comprise the principal mobile line and 3 supplementary mobile lines) per Hub Club member.
- The principal post-paid mobile line must be registered under the same customer name, NRIC/FIN number and service address as the StarHub TV service and MaxOnline service.
- The 3 supplementary mobile lines can be registered under different customer names and/or NRIC/FIN number from the principal mobile line but must have the same service address as the principal mobile line.
- The principal mobile line must be active at all times in order for the Supplementary Mobile Lines to enjoy the Hub Club Discount.
- StarHub TV
- The Hub Club Discount applies only to net recurring subscription charges payable by Hub Club members for the subscription of StarHub TV services (which include the 'Telescope' and additional set-top boxes).
- The Hub Club Discount is limited to 1 StarHub TV subscription account per Hub Club member.
- StarHub MaxOnline
- The Hub Club Discount applies only to net recurring subscription charges payable by Hub Club members for the subscription of MaxOnline access plans.
- The Hub Club Discount applies to any and all MaxOnline access plans which are registered under the same account of a Hub Club member.
- StarHub Post-paid Mobile
- Subject to Clause 5 below, the Hub Club Discount applies to all post-paid mobile service plans except those plans on special promotions or corporate schemes.
- The Hub Club Discount shall not be used in conjunction with any discount, promotional offer or similar scheme, unless otherwise determined by StarHub in its absolute discretion.
- The Hub Club Discount does not apply to any applicable goods and services tax.
- Hub Club members must ensure that the selected mobile post-paid services, StarHub TV services and MaxOnline services are active at all times in order to enjoy the Hub Club Discount.
- Once your Hub Club membership is successfully registered, the Hub Club Discount will take effect from the Hub Club member’s next billing period for the respective bills to which the Hub Discount applies.
- StarHub’s records of all matters relating to the Hub Club Discount are conclusive evidence of the accuracy, completeness and truth of all matters stated therein.
- StarHub’s decision on all matters relating to the Hub Club Discount will be final and conclusive.
- StarHub reserves the right to terminate a Hub Club member's right to receive the Hub Club Discount conferred by his Hub Club membership, without notice if he fails to comply with any of these Terms & Conditions or the specific terms & conditions governing the use of any of the 3 StarHub Services.
- The terms and conditions of the Hub Club Membership Programme (available at www.starhub.com) will also apply.
- StarHub reserves the right to amend these Terms & Conditions at any time and without notice. Enjoyment of the privileges and benefits (including the Hub Club Discount) conferred by the Hub Club membership will constitute acceptance of these Terms & Conditions and the amendments thereof.
Specific Terms and Conditions of Hub Club Privileges & Benefits
- Only Hub Club members are eligible for the Hub Club Discount.
- Early Mobile Recontract
- Each Hub Club member may enter into an Early Mobile Recontract on his selected principal post-paid mobile line only without paying the prevailing Early Mobile Recontract fee, subject to the following conditions:
- that principal post-paid mobile line must be in active use for at least 12 months, where customers with 12 months contract must fulfil the full contractual period; and
- the waiver of the Early Mobile Recontract fee is limited to 1 principal post-paid mobile line per NRIC and per service address every 12 months.
- The principal post-paid mobile line must be a voice line.
- Hub Club member who do an early mobile recontract on mobile line that is on iPhone price plan, would be required to pay an additional $200.
- By entering into the Early Mobile Recontract, the Minimum Period of Service for the principal post-paid mobile line will be extended by the Minimum Period of Service imposed under the Early Mobile Recontract.
- Each Hub Club member may enter into an Early Mobile Recontract on his selected principal post-paid mobile line only without paying the prevailing Early Mobile Recontract fee, subject to the following conditions:
- Hub Club's privileges & benefits shall not be used in conjunction with any discount, promotional offer or similar scheme, unless otherwise determined by StarHub in its absolute discretion.
- StarHub's records of all matters relating to Hub Club's privileges & benefits are conclusive evidence of the accuracy, completeness and truth of all matters stated therein.
- StarHub's decision on all matters relating to Hub Club's privileges & benefits will be final and conclusive.
- StarHub reserves the right to terminate a Hub Club member's right to receive Hub Club's privileges & benefits, without notice if he fails to comply with any of these Terms & Conditions or the specific terms & conditions governing the use of any of the post-paid mobile line.
- The terms and conditions of the Hub Club Membership Programme (available at www.starhub.com) will also apply.
