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Hub Club FAQs

Annual Handset Upgrade

  1. What is the Annual Handset Upgrade benefit about?
    This special benefit is extended to our Hub Club customers, whereby you will be able to renew your existing mobile voice contract every 12 months, as opposed to having to wait until the end of the usual 2-year mobile contract.

    Normal contract (non-iPhone) - Customers usually has to pay $200 when they want to do an early mobile recontract. However, as a Hub Club member, you are given the special entitlement of renewing your mobile contract anytime once you have completed 12 months of your mobile contract and the $200 Early Mobile Recontract Fee will be waived off for you.
     
    iPhone contract – Customers usually have to pay $300 when they do an early mobile recontract. However, as a Hub Club member, you are given the special entitlement of renewing your mobile contract anytime once you have completed 12 months of your mobile contract and $200 of this Early Mobile Recontract Fee will be waived off for you. You will only have to pay $100.

    This benefit is applicable to any mobile lines that are registered under Hub Club member’s NRIC/FIN and can be utilized once every 12 months per Hub Club member and per address, upon eligibility to renew your contract.

    (Date of next Annual Handset Upgrade date = 12 months after waiver usage / date you last renew your mobile contract)
  2. Do I need to call in to apply for the Annual Handset Upgrade?
    The benefit is automatically available to the customers, without any application or request. You just need to go down to the StarHub Shops and inform the staff that you are a Hub Club customer and wish to renew your contract. However, the benefit is applicable to any of Hub Club member’s registered mobile line and is non-transferable.
  3. Is the Annual Handset Upgrade benefit extended to all my mobile lines?
    The annual handset upgrade benefit is open to all mobile lines that are registered under Hub Club member’s NRIC/FIN. However, this benefit is only limited to only one mobile line every 12 months per Hub Club member and per address.

    Note: At the point of Hub Club auto-registration, Hub Club member’s mobile lines will be auto-selected. Selection is based on the mobile lines that are under the same NRIC/FIN and residential address as the cable services.
  4. What if I terminate my mobile line less than 12 months after I enjoy the Annual Handset Upgrade benefit? Will there be any charges?
    The prevailing Early Termination Charges for your mobile applies.

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