Supplementary Hub ID
- How do I know I am a Supplementary Hub ID
user?
If you are a Supplementary Hub ID user, you will be
able to view the association of your Hub ID to a Main Hub ID when you log in to
your Hub
ID
- How many Main Hub IDs can one Supplementary Hub
ID be associated to?
A Supplementary Hub ID can only be
associated to 1 Main Hub ID.
- Can I remove my Supplementary Hub ID association
with the Main Hub ID?
As a Supplementary Hub ID must be
associated with a Main Hub ID, the removal of the association will eventually
disqualify you from owning a Hub ID. To continue to retain your Supplementary
Hub ID, it is necessary to associate it to a Main Hub ID.
- I have received an email informing me that my
Hub ID was removed from the Main Hub ID. I want to retain my Hub ID, what must I
do now?
If you wish to retain your Hub ID, please do one of
the following:
- To associate your Hub ID with another Main Hub ID
- To upgrade your supplementary status to a Main one by associating one of
your active StarHub account*.
*The
StarHub account must either be StarHub Mobile or StarHub TV /MaxOnline that is
registered under your NRIC/FIN.
- How do I upgrade my Supplementary Hub ID to a
Main Hub ID?
First, you need to be a paying subscriber of at
least one of the following StarHub services:
- StarHub Mobile (Post-paid customers only) and/or
- StarHub TV/MaxOnline
After that, it only takes a few simple steps:
- Step 2: Select Hub ID Management
- Step 3: Remove current association of Main Hub ID
- Step 4: Associate your registered StarHub service(s) and click “Update”
- What happens after I remove my Supplementary
association with a Main Hub ID?
Following our periodic
maintenance where no Main Hub ID association is detected with your Hub ID, an
email will be sent to you. This is a notification to advise you to associate
your Supplementary Hub ID to a Main Hub ID, if you wish to retain
it.
Your Hub ID will be automatically terminated after 2 weeks if we do
not hear from you on this matter.
- Can I associate another Supplementary Hub ID to
my Supplementary Hub ID?
No, a Supplementary Hub ID may only
be associated with a Main Hub ID.
- Can I change my Supplementary Hub ID association
of the current Main Hub ID to another Main Hub ID?
Yes. You
may only do this if you do not have an active WiFi service subscribed under the
current StarHub TV/MaxOnline account number.
It only takes a few simple
steps:
- Step 1: Log in to your Hub
ID
- Step 2: Click “Remove” next to the Main Hub ID
- Step 3: Enter the new Main Hub ID you wish to associate
- Step 4: Click “Submit”
