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Hub ID

Account Enquiries

  1. Why must I check for availability of my Hub ID?
    The Hub ID has to be a unique identifier so that it can be authenticated correctly.
  2. My selected Hub ID is “not available” - What should I do now?
    Your selected Hub ID is now being used. To choose another Hub ID that is not too difficult to remember, you may use a combination of your full name and initials, eg. John Tan Cheng Lock = johntancl or johntcl, rather than John or JohnTan.
  3. Why must I select a “Security” question? How does this help me?
    The security question is to make it easier and more secure for users to recover their password or Hub ID if they have forgotten these details.

    This will also provide an additional level of security validation on top of just asking for generic personal information like NRIC and date of birth.
  4. Can I change my Security question?
    Yes, you can easily select another security question within our lists if you feel that your security question has been compromised.

    To do so, please logon to Hub ID, and click on personal information details to select a new security question.
  5. Can I change my Hub ID?
    No, once your Hub ID is selected, you cannot change it.
  6. Can I change my Password?
    Yes, you can easily change your password by logging into Hub ID and using the change password feature to change your password.
  7. What happens if I change a password for one of the associated services after I have created my Hub ID?
    The Hub ID password and the associated service(s)’ passwords are independent, so changing the individual passwords will not affect the other. You are still able to access the associated service(s) using your existing Hub ID and password.
  8. What happens if I change my Hub ID password?
    The password for your other service(s) will not be affected when you change your Hub ID password. You can still continue to access your other service(s) using their existing user ID(s) and password(s).
  9. Can I change my Email address?
    Yes, you can easily change your email. To do so, please logon to Hub ID, and click on personal information details to enter a new email.
  10. How do I activate my Hub ID through email?
    Once you have successfully completed the 4-step registration process, an acknowledgement will be emailed to you. To activate your Hub ID account, simply click onto the URL in the acknowledgement email.

    Once you have clicked on the URL, your web browser will show you a message informing you that your Hub ID is activated.
  11. Why must I activate my Hub ID through email?
    This additional step is required so that we are able to verify that the email address you have provided is a valid one. If you forgot your password, the new password will also be sent to this email address.
  12. What if I do not receive the email for Hub ID activation?
    If you do not receive your Hub ID email activation, please send us an email at customerservice@starhub.com, stating clearly your Hub ID for our follow-up action.
  13. Where can I log into my Hub ID account?
    You can log on to your Hub ID at www.starhub.com/hubid.
  14. What happens if I terminate the service(s) associated to my Hub ID, or if I have taken up new services?
    Once you have terminated your associated service(s), your Hub ID account will be automatically updated to remove its association.

    Following our periodic maintenance where no qualifying services are detected with your Hub ID, an email will be sent to you. This is a notification to advise you to associate at least one paying service to your Hub ID, if you wish to retain it.

    Your Hub ID will be automatically terminated after 2 weeks if we do not hear from you on this matter.

    To associate the new service you have recently taken up, you can log on to the Hub ID Account Management page and make the change.
  15. How do I retrieve my Hub ID or password if I have forgotten it?
    You can retrieve your Hub ID or password at www.starhub.com/hubid where you will be required to enter the email address that was previously used to register your Hub ID.
  16. I have more than one i.Mail account, can I map them to my Hub ID?
    You can only map one i.Mail account to your Hub ID.
  17. I have updated my FIN to NRIC recently. What do I need to do now?
    To update your NRIC on our records, please provide us with a photocopy of your new NRIC (both sides) and fax it to (65) 6725 1603.

    Alternatively, you may email the scanned copy to customerservice@starhub.com, stating clearly your request and Hub ID for our follow-up action.
  18. I saw in my Hub ID Update Profile that my NRIC was updated wrongly. What must I do?
    Please send an email to customerservice@starhub.com, stating clearly your request and Hub ID for our follow-up action.
  19. My Hub ID has been made inactive. What will happen to my access to MAM / 56K Dial-up and i.Mail Services/ my StarHub TV/ Gee!/ ;Play Music Portal/ StarHub Rewards and Hub Club?
    You can still access these services at their respective pages at www.starhub.com with their respective ID and password. Otherwise, you can click on the links here:
  20. I have an active Hub ID associated with my StarHub TV/MaxOnline account and have recently requested for a transfer of ownership of a StarHub Mobile account to my name. How do I associate the Mobile account to my Hub ID?
    To associate your newly transferred StarHub Mobile account to your Hub ID, follow these few simple steps:
At Hub ID
Step 1. Log in to your Hub ID
Step 2. Check “My Account Manager" and enter your User ID followed by the password
Step 3. Click “Update” to map your Mobile account to your Hub ID

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