My Account Manager
- What can I do in My Account Manager?
My Account Manager is a user friendly online service for all StarHub Mobile, StarHub TV, and MaxOnline and Digital Voice customers. It allows you to view your bill, update your billing address and personal particulars, renew your service contract and subscribe or change your value-added services.
- How do I access My Account Manager?
You need a Hub ID and password to access My Account Manager. If you do not have a Hub ID, please go to www.starhub.com/hubid to register.
- How do I go about changing my document id or service address?
You can visit our StarHub Customer Care website or contact our Customer Care Consultants at 1633 for assistance .
- I've made a wrong request, and I'm not able to resubmit a correct one. What should I do?
You can send an email to customerservice@starhub.com to change your request.
- The 'Renew Contract' link is not available in my Account Summary. Why is that so?
The renew contract link is not available because you have not completed the contractual period for the service that you have subscribed for.
- How will I be able to login in to My Account Manager if I am a passport holder? If no, why am I not able to?
Hub ID currently accepts NRIC/FIN registration only. As such, passport holders will not be able to access My Account Manager.
