Q. Do I need to change my browser settings to be able to access StarHub Wireless Broadband?
A. For Netscape Navigator and Internet Explorer users, you need not change any browser settings. You are advised to use at least version 4.76 for Navigator and version 5.5 for Explorer.

Q. Do I need to change my email settings?
A. No.

Q. If I have 2 different User IDs & passwords for my company LAN and POP3 mail access, which User-ID & password should I use to access the service at the hotspot?
A. For Windows 98 & ME users, you can simply press "ESC" at the initial Windows Login screen when using our wireless Internet. Once you are inside Windows, you must use your StarHub Internet email userid and password to login to our wireless Internet.

For Windows NT,2000 & XP users, at the initial Windows Login screen you should use your normal Windows Login password to login to Windows. Once you are inside Windows, you must use your StarHub Internet email userid and password to login to our wireless Internet.

Q. Can I login to 2 different systems at different locations using ONE Wireless Broadband account?
A. No. We do not allow concurrent multiple logins.

Q. I am associated to the Access Point but still unable to surf. What can be the issue?
A. If you are unable to connect to the Internet, it may be necessary to verify your IP (Internet Protocol) configuration. The correct procedure depends on whether your laptop is running Windows 95/98 or Windows NT/2000/XP.

For Windows 95/98:

1. Click Start -> Run and type "winipcfg" and click OK.
2. On the Windows IP Configuration window, select your Ethernet adapter from the drop-down list.
3. Click Release, and then Renew.
4. If you receive a valid IP address, (that is, one other than 0.0.0.0 or 169.xxx.xxx.xxx), click OK to accept changes, then reboot your computer.
5. After reboot, attempt to connect.

For Windows NT/2000/XP:

1. Click Start -> Run and type "cmd", and press Enter.
2. At the Command prompt, type: ipconfig, and press Enter.
3. Type "ipconfig/release" and press Enter.
4. Type "ipconfig/renew" and press Enter.
5. If you are assigned a valid IP address, (that is, one other than 0.0.0.0 or 169.xxx.xxx.xxx), attempt to connect.