System Requirements
1. What are the system requirements for MaxOnline?
MaxOnline supports Windows 95, Windows 98, Windows 98SE, ME, Windows NT Workstation, Windows 2000 Pro and MacOS 7.6.1 or greater. The table below outlines the system requirements:
Hardware and Software Requirements
| PC/Notebook Users | Macintosh Users | |
| Processor | Pentium 3 processor or equivalent or Higher | Macintosh G3 processor or Higher |
| Operating System | Win 98SE/ME/2000 Pro/NT/XP/Vista | MacOS 8.x/9.x/10.x |
| Memory/System RAM | 512MB | 512MB |
| Disk Space | 200MB free hard disk space | 70MB free hard disk space |
| Other Requirements |
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Note:
The minimum system requirement for the hardware may vary. We recommend that you adhere to the minimum system specifications stated herein, or those specified for the hardware that you purchased, whichever is higher. StarHub will not be liable for any connection issues or disruptions arising from users' computers being incompatible or not meeting the minimum system requirements for their modems.
2. Do I need to install a cable point to subscribe to MaxOnline?
Regardless of the type of house you live in (ie. HDB, private highrise or landed property) or its location, a connection from StarHub’s network to your home is necessary. You will also need a cable point at a desired location of your home where you wish to enjoy MaxOnline.
If you already have a cable point, it will be necessary for StarHub to install a splitter on the existing cable point. The technician may perform quality assurance tests before deemg the service operational, and, if necessary, will recommend rewiring of the cable point to meet proper specifications.
3. How do I know if my home is cable-ready?
Customers are advised to do the following checks:
- If you are staying in a private condominium, please check with your respective building management for cable readiness.
- If you are staying in a HDB, more than 99% of all homes are cable ready. Check and see if you have a StarHub Cable Vision cable point installed.
- You can also check if you have a StarHub preview channel, which indicates 743.25Mhz.
- If you are not sure, please call our Customer Care at 1633 to check for your unit’s cable readiness.
Note that the above serves as guidelines for checking the cable readiness of your home. Notwithstanding this FAQ, please call our Customer Care at 1633 if you need to further verify that your unit is cable ready.
