MaxOnline Value Plus plan is offered with Free Mobile Broadband service that provide a complete in and out of home broadband solution.

It provides customers with broadband on the go and free unlimited local data usage with a download speed of up to 7.2Mbps and upload speed of up to 1.9Mbps for MaxOnline Ultimate Plus plan and a download speed of up to 1Mbps and upload speed of up to 384Kbps for Maxonline Value Plus, MaxOnline Express Plus or MaxOnline Premium Plus Plans.

Yes, there will be an installation charge of $53.50, Service Call charge of $53.50 and delivery charge of $12.84 if applicable. There will be a SIM card charge of $37.45 for the Free Mobile Broadband service.

MaxOnline Value Plus plan is available to all residential customers living in cable-ready homes only.

Yes, you can continue to enjoy the Free Mobile broadband service as along as your MaxOnline Value Plus plan remains active.

I am currently a MaxOnline Basic/MaxOnline Value/MaxOnline Express/MaxOnline Premium/MaxOnline Ultimate customer without contract. Am I eligible to switch to the MaxOnline Value Plus plan and get the Free Mobile Broadband service?

Yes, you can convert to MaxOnline Value Plus plan and enjoy the Free Mobile Broadband service.

No, you will not be eligible to switch to the MaxOnline Value Plus plan to enjoy the free mobile broadband service if you are currently on a promotional contract.

Yes, you may convert the chargeable MaxMobile plan to the Free Mobile Broadband plan when you sign up for MaxOnline Value Plus plan. Your request will be completed within 3 working days. Please note that during this period you may experience service disruption. (i.e. You will not be able to surf the Internet during this period of time) when we are processing your request. Please also note that Gee phonebook records will not be accessible during this period.

No, unless you terminate the existing chargeable MaxMobile plan subject to any early termination charges tied to the promotional contract. Then proceed to sign up for MaxOnline Value Plus plan; SIM Card charge of $37.45 applies. Alternatively, you may sign up for an addition new data SIM to enjoy the Free Mobile Broadband service subjected to eligibility and SIM card charge of $37.45.

No, you will not be eligible to switch existing MaxOnline and MaxMobile services to MaxOnline Value Plus plan and Free Mobile Broadband plan respectively as either one of the services must be a new sign up.

No, you will not be eligible to switch existing MaxOnline and MaxMobile services to MaxOnline Value Plus plan and free mobile broadband plan respectively if you are currently on promotional contract.

Customers on Landed Connection Agreement enjoying complimentary MaxOnline Express will not be able to change their entitlement to MaxOnline Value Plus. To enjoy MaxOnline Value Plus, you will need to sign up for the service separately.

No, the Free Mobile broadband plan would not be eligible for any handset upgrade or handset promotional offers.

Yes, the current promotion on 50% off MaxMobile Ultimate for MaxOnline customers would be applicable for the MaxOnline Value Plus plan.

No, the Free Mobile broadband plan would not be available to sign up as a standalone dataplan.

No, MaxOnline Express Plus plan and Free Mobile broadband service must be registered under the same NRIC/FIN and same service address.

No, the Free Mobile broadband service is only available to sign up as a data plan and not available as a value added service.

No, upgrade on the Free Mobile Broadband plan is not allowed. But you may wish to upgrade to MaxOnline Ultimate Plus to enjoy Free Mobile broadband with download speed of up to 7.2Mbps. Alternatively you may also wish to sign up for a new MaxMobile Ultimate plan at 50% off subscription.

Yes, you can sign up for the existing value added services at prevailing rates for the Free Mobile Broadband plan. The registration charge and subscription fees would be applicable if any.

Yes, the Free Mobile Broadband plan will be terminated by default upon the termination of the MaxOnline Value Plus plan.

Yes, the free Mobile broadband plan will be suspended upon the suspension of the MaxOnline Value Plus plan.

Yes, you may suspend your Free Mobile Broadband service due to lost case while your MaxOnline Value Plus plan service remains active. However, you need to collect a new data SIM within 30days. The first replacement data SIM will be free.

Yes, you can retain the same data number but will not be able to enjoy the Free Mobile Broadband service upon termination of your MaxOnline Value Plus plan. You would need to subscribe to a chargeable MaxMobile plan if you wish to continue with the service. Retention of the same data number can only be done if it’s requested at the point of termination.

No, the free 100 SMS would not be applicable for the MaxOnline Value Plus plan.

No, the free 100 SMS would not be applicable for the MaxMobile plan.

Yes, Hubber bonus would be applicable to new sign ups for the MaxOnline Value Plus plan.

Yes, the MaxOnline Value Plus plan will be eligible for Hub Club membership & discounts. However, the Free Mobile Broadband plans would not be eligible for both Hub Club memberships and discounts.

More brands and models of cable modems will be introduced into the market gradually. For a list of the current available brands and models of cable modem, please click here.

Customers can purchase cable modems directly through StarHub or from any StarHub Shops or MaxOnline Preferred Partner. For a list of MaxOnline Preferred Partner, please click here.

The cable modems offer a warranty period of two years from the date of purchase or service activation, whichever is earlier.

The warranty entitles you to a one-for-one exchange of the cable modem should the cable modem become faulty during the warranty period. The customer can call the StarHub customer hotline 1633 to arrange for replacement of defective equipment. A comparable equipment may be used as replacement.

Yes, a service call charge of $53.50 is applicable if the problem is isolated to the cable modem. If the cause of the problem is network-related, this charge will be waived.

StarHub can assist with exchanging the faulty cable modem on the spot as a value-added service provided the equipment is within its warranty period. You will be required to provide the necessary verification by showing a valid warranty card.

HFC Mac ID is a serial number identification on a cable modem that uniquely identifies your cable modem. This information is required for StarHub to activate the service successfully.

All manufacturers are required to send their modems to IDA for type-approval before they can be sold in the retail market here in Singapore.

In addition, each individual modem brought in by manufacturers also come tagged with its own unique Mac ID. When manufacturers send their modems to StarHub for type-approval, they will also issue a corresponding set of Mac IDs to StarHub to be stored and authorised in our database before the modems can be put on sale. So without both the type-approval and the HFC Mac ID in our database, the cable modem will not work in StarHub's network.

Yes. As long as it is a StarHub type-approved cable modem, you can enjoy MaxOnline Value Plus plan. In order for customers to take full advantage of the bandwidth allocated, we would recommend you to use the cable modem Ethernet port instead of the USB port.

There are no limits. MaxOnline Value Plus is able to provide optimal connectivity for several PC computers connected to a single cable modem and broadband router.

You will need to have a 3G SIM Card (USIM) and a 3G/3.5G Mobile Broadband modem or HSDPA mobile handset.

There is no need to change any settings or configurations to your handset. If you are in an area where there is 3.5G/HSPA coverage, your handset will be able to automatically make use of the 3.5G/HSPA data network.

You can call 1633; visit our website or MaxOnline Preferred Partners for more information.