MaxOnline Ultimate Plus
General
- What is MaxOnline Ultimate Plus plan?
MaxOnline Ultimate Plus plan is offered with Free Mobile Broadband service that provide a complete in and out of home broadband solution.
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What does the Free Mobile Broadband service provide?
It provides customers with broadband on the go and free unlimited local data usage with a download speed of up to 7.2Mbps and upload speed of up to 1.9Mbps for MaxOnline Ultimate Plus plan and a download speed of up to 1Mbps and upload speed of up to 384Kbps for MaxOnline Value Plus, MaxOnline Express Plus or MaxOnline Premium Plus plans.
- How are the various MaxOnline Plus plans different?
|
MaxOnline Combined Download Speed | MaxOnline Upload Speed | Free Mobile Broadband Download Speed | Free Mobile Broadband Upload Speed |
|---|---|---|---|---|
| MaxOnline Ultimate Plus | Up to 100Mbps+ | Up to 10Mbps+ | Up to 7.2Mbps | Up to 1.9Mbps+ |
| MaxOnline Premium Plus | Up to 30Mbps |
Up to 2Mbps | Up to 1Mbps | Up to 384Kbps |
| MaxOnline Express Plus | Up to 16Mbps |
Up to 1.2Mbps | Up to 1Mbps | Up to 384Kbps |
| MaxOnline Value Plus | Up to 6Mbps | Up to 768Kbps | Up to 1Mbps | Up to 384Kbps |
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Subscription Related
- What are the monthly subscriptions fees for the MaxOnline Value Plus, MaxOnline Express Plus, MaxOnline Premium Plus and MaxOnline Ultimate Plus plans?
MaxOnline Plus Plans Monthly Subscriptions (with GST) MaxOnline Ultimate Plus $124.12 MaxOnline Premium Plus $81.32 MaxOnline Express Plus $59.92 MaxOnline Value Plus $46.01
- In addition to the monthly subscription fee, are there any other service charges?
Yes, there will be an installation charge of $53.50, Service Call charge of $53.50 and delivery charge of $12.84 if applicable. There will be a SIM card charge of $37.45 for the Free Mobile Broadband service.
- Who is eligible to sign up for MaxOnline Ultimate Plus plan?
MaxOnline Ultimate Plus plan is available to all residential customers living in cable-ready homes only.
- Can I still enjoy the Free Mobile Broadband service when my MaxOnline Ultimate Plus contract is over?
Yes, you can continue to enjoy the Free Mobile broadband service as long as your MaxOnline Ultimate Plus plan remain active.
- I am currently a MaxOnline Basic/MaxOnline Value/MaxOnline Express/MaxOnline Premium/MaxOnline Ultimate customer without contract. Am I eligible to switch to the MaxOnline Ultimate Plus plan and get the Free Mobile Broadband service?
Yes, you can convert to MaxOnline Ultimate Plus plan and enjoy the Free Mobile Broadband service.
- I am currently a MaxOnline Basic/MaxOnline Value/MaxOnline Express/MaxOnline Premium/MaxOnline Ultimate customer on promotional contract. Am I eligible to switch to the MaxOnline Ultimate Plus plan to get the Free Mobile Broadband service?
No, you will not be eligible to switch to the MaxOnline Ultimate Plus plan and enjoy the free mobile broadband service if you are currently on a promotional contract.
- I am currently a MaxMobile customer without contract. Can I convert the current chargeable MaxMobile plan to the Free Mobile Broadband when I sign up for new MaxOnline Ultimate Plus plan?
Yes, you may convert the chargeable MaxMobile plan to the Free Mobile Broadband plan when you sign up for MaxOnline Ultimate Plus plan. Your request will be completed within 3 working days. Please note that during this period you may experience service disruption. (Ie. You will not be able to surf the Internet during this period of time) when we are processing your request. Please also note that Gee phonebook records will not be accessible during this period.
- I am currently a MaxMobile customer on promotional contract. Can I switch the current chargeable MaxMobile plan to the Free Mobile Broadband service when I sign up for MaxOnline Ultimate Plus plan?
No, unless you terminate the existing chargeable MaxMobile plan subject to any early termination charges tied to the promotional contract. Then proceed to sign up for MaxOnline Ultimate Plus plan; SIM Card charge of $37.45 applies. Alternatively, you may sign up for an addition new data SIM to enjoy the Free Mobile Broadband service subjected to eligibility and SIM card charge of $37.45.
- I am currently both MaxOnline and MaxMobile customer without any contract. Can I switch to my MaxOnline plan to MaxOnline Ultimate Plus plan and also switch my chargeable MaxMobile to the Free Mobile Broadband plan?
No, you will not be eligible to switch existing MaxOnline and MaxMobile services to MaxOnline Ultimate Plus plan and Free Mobile Broadband plan respectively as either one of the services must be a new sign up.
- I am currently both MaxOnline and MaxMobile customer on promotional contract. Can I switch to my MaxOnline plan to MaxOnline Ultimate Plus plan and also switch my chargeable MaxMobile to the Free Mobile broadband plan?
No, you will not be eligible to switch existing MaxOnline and MaxMobile services to MaxOnline Ultimate Plus plan and free mobile broadband plan respectively if you are currently on promotional contract.
- I am currently on the Landed Connection scheme enjoying free MaxOnline Express Subscription. Can I exchange it for MaxOnline Ultimate Plus?
Customers on Landed Connection Agreement enjoying complimentary MaxOnline Express will not be able to change their entitlement to MaxOnline Ultimate Plus. To enjoy MaxOnline Ultimate Plus, you will need to sign up for the service separately.
- I would like to sign up for the Landed Connection scheme. Can I exchange the free MaxOnline Express subscription for MaxOnline Ultimate Plus?
Customers on Landed Connection Agreement enjoying complimentary MaxOnline Express will not be able to change their entitlement to MaxOnline Ultimate Plus. To enjoy MaxOnline Ultimate Plus, you will need to sign up for the service separately.
- Will I be eligible to recontract on the Free Mobile Broadband plan?
No, the Free Mobile broadband plan would not be eligible for any handset upgrade or handset promotional offers.
- Is the 50% off MaxMobile promotion applicable for the MaxOnline Ultimate Plus plan?
Yes, the current promotion on 50% off MaxMobile Ultimate for MaxOnline customers would be applicable for the MaxOnline Ultimate Plus plan.
- Will the Free Mobile Broadband plan be available to sign up as a standalone dataplan?
No, the Free Mobile broadband plan would not be available to sign up as a standalone dataplan.
- Can I register the Free Mobile broadband plan under another NRIC/FIN registered customer?
No, MaxOnline Ultimate Plus plan and Free Mobile broadband service must be registered under the same NRIC/FIN and same service address.
- Is the Free Mobile broadband service available to sign up as a Value Added Service under a mobile plan?
No, the Free Mobile broadband service is only available to sign up as a data plan and not available as a value added service.
- Can I sign up for the existing MaxMobile Value Added Services for the Free Mobile Broadband plan?
Yes, you can sign up for the existing value added services at prevailing rates for the Free Mobile Broadband plan. The registration charge and subscription fees would be applicable if any.
- If I terminate my MaxOnline Ultimate Plus plan, will my Free Mobile Broadband plan be terminated as well?
Yes, the Free Mobile Broadband plan will be terminated by default upon the termination of the MaxOnline Ultimate Plus plan.
- If I voluntary suspend my MaxOnline Ultimate Plus plan, will my free Mobile Broadband plan be suspended as well?
Yes, the free Mobile broadband plan will be suspended upon the suspension of the MaxOnline Ultimate Plus plan.
- If I lost my Free Mobile Broadband plan SIM, can I just request to suspend the Free Mobile Broadband service while my MaxOnline Ultimate Plus plan service remains active?
Yes, you may suspend your Free Mobile Broadband service due to lost case while your MaxOnline Ultimate Plus plan service remains active. However, you need to collect a new data SIM within 30days. The first replacement data SIM will be free.
- Can I continue to use the same data number and continue the Free Mobile Broadband plan after I terminate the MaxOnline Ultimate Plus plan?
Yes, you can retain the same data number but will not be able to enjoy the Free Mobile Broadband service upon termination of your MaxOnline Ultimate Plus plan. You would need to subscribe to a chargeable MaxMobile plan if you wish to continue with the service. Retention of the same data number can only be done if it’s requested at the point of termination.
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Support
- Can all cable modems be used with MaxOnline Ultimate Plus?
Only StarHub type-approved cable modems with 10/100 Base-T connection will be able to support MaxOnline Ultimate Plus. To fully utilise the allocated bandwidth, we recommend that you connect via the cable modem’s Ethernet port instead of the USB port. Please check the compatibility of your cable modem by referring to the Cable Modem Compatibility Table. You can also purchase a new cable modem from any StarHub Shop or redeem for a cable modem with your StarHub Rewards points.
- Can I get the maximum download speed ALL the time with MaxOnline Ultimate Plus?
The maximum download speed will be of the respective plans you have signed up, that is, you will get up to 100Mbps+ for MaxOnline Ultimate Plus. However, the actual bandwidth speeds may vary and is dependent on various factors:
- the compatibility of your cable modems, wireless router and Network Interface Cards to fully utilise the allocated bandwidth
- the number of computers connected to the same cable modem and broadband router
- the number of users connected in the household accessing the Internet at the same time
- the websites you are accessing
- the type of applications that are being used
- the performance of your computers and Operating Systems
- How do I check if my existing Network card is 10 Base-T or 10/100 Base-T?
Go to "Control Panel" / "System" / "Hardware" / "Device Manager" / "Network Adapter". If your Ethernet port/network adapter is a 100 Base-T, there is likely to have a numeric "100" under the "Network Adapter".
If you are using Win98, please check if your Ethernet port is a 100 Base-T. Select "Control Panel" / "System" / "Hardware" / "Device Manager" / "Network Adapter" . If your Ethernet port/network adapter is a 100 Base-T, there is likely to have a numeric "100" under the "Network Adapter" .
- Can I use my current 10 Base-T card for MaxOnline Ultimate Plus?
Yes, you can but you will be limited to a maximum speed of 10Mbps due to your 10 Base-T network card. We recommend you to use a 10/100 Base-T Ethernet Network Interface Card to enjoy MaxOnline Ultimate Plus to the fullest.
- How do I check if my existing USB port supports USB 2.0?
Please refer to your manufacturer for more information.
- Can I use my current USB 1.0 / 1.1 for MaxOnline Ultimate Plus?
No, you cannot. As USB 1.0 and 1.1 has a data transfer-rate of up to 12Mb/s, it is recommended that you connect via the cable modem Ethernet port.
- Is there a limit to the number of connections I can have for MaxOnline Ultimate Plus?
There are no limits. MaxOnline Ultimate Plus is able to provide optimal connectivity to the Internet for several PCs connected to a single cable modem and broadband router.
Click here for the list of wired or wireless routers that are compatible with MaxOnline Ultimate Plus.
- After I have upgraded from MaxOnline Basic/MaxOnline Value/MaxOnline Express/MaxOnline Premium/MaxOnline Ultimate/MaxOnline Value Plus/MaxOnline Express Plus/MaxOnline Premium Plus to MaxOnline Ultimate Plus, how can I best experience or appreciate the increased bandwidth of MaxOnline Ultimate Plus?
To experience the full advantage of the bandwidth, you will need to have a compatible cable modem with 10/100 Base-T Ethernet Network Interface Card to achieve speeds of up to 100Mbps+. With more bandwidth, you can indulge in intensive downloading, audio and video streaming, access multi-media graphics-rich sites, all at the same time without compromising your broadband experiences.
- Can I run server eg. gaming server or FTP or webserver using MaxOnline Ultimate Plus?
MaxOnline is for residential Internet usage, as an asymmetric broadband connection. Thus, any server-based applications will not be supported.
- Which brands and models of cable modems are available?
More brands and models of cable modems will be introduced into the market gradually. For a list of the current available brands and models of cable modem, please click here.
- Where can customers buy these cable modems?
Customers can purchase cable modems directly through StarHub or from any StarHub Shops or MaxOnline Preferred Partner. For a list of MaxOnline Preferred Partner, please click here.
- How long is the warranty period of these cable modems?
The cable modems offer a warranty period of two years from the date of purchase or service activation, whichever is earlier.
- What does the warranty cover?
The warranty entitles you to a one-for-one exchange of the cable modem should the cable modem become faulty during the warranty period. The customer can call the StarHub customer hotline 1633 to arrange for replacement of defective equipment. A comparable equipment may be used as replacement.
- If I experience problems with my cable modem during my warranty period, do I have to pay for a service call if I request for one?
Yes, a service call charge of $53.50 is applicable if the problem is isolated to the cable modem. If the cause of the problem is network-related, this charge will be waived.
StarHub can assist with exchanging the faulty cable modem on the spot as a value-added service provided the equipment is within its warranty period. You will be required to provide the necessary verification by showing a valid warranty card.
- What is a HFC Mac ID?
HFC Mac ID is a serial number identification on a cable modem that uniquely identifies your cable modem. This information is required for StarHub to activate the service successfully.
- Can I bring a cable modem home from overseas and connect it to my computer and cable point at home and start surfing the Internet?
All manufacturers are required to send their modems to IDA for type-approval before they can be sold in the retail market here in Singapore.
In addition, each individual modem brought in by manufacturers also come tagged with its own unique Mac ID. When manufacturers send their modems to StarHub for type-approval, they will also issue a corresponding set of Mac IDs to StarHub to be stored and authorised in our database before the modems can be put on sale. So without both the type-approval and the HFC Mac ID in our database, the cable modem will not work in StarHub's network.
- What is the minimum requirement to enjoy the Free Mobile Broadband service?
You will need to have a 3G SIM Card (USIM) and a 3G/3.5G Mobile Broadband modem or HSDPA mobile handset.
- If I already have a HSPDA mobile handset, do I need to change my settings or handset configurations to enjoy the Free Mobile Broadband service?
There is no need to change any settings or configurations to your handset. If you are in an area where there is 3.5G/HSPA coverage, your handset will be able to automatically make use of the 3.5G/HSPA data network.
- Will there be any promotional offers for the Mobile Broadband modem or HSDPA handset?
You can call 1633; visit our website or MaxOnline Preferred Partners for more information.
+ With 100Mbps-ready cable modem (DOCSIS 3.0)
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