MaxOnline Value offers you download speeds of up to 6Mbps (6,000Kbps).

It is ideal for music downloads, home office, home networking and concurrent online sessions for up to two users.

You can purchase a modem through StarHub or any StarHub Shop or MaxOnline Preferred Partner. There are more than 80 MaxOnline Preferred Partner islandwide and these resellers will have cable modems for sale. For a list of MaxOnline Preferred Partner, please click here.

In this way, when you purchase a cable modem, you can subscribe to MaxOnline at the same time and enjoy instant connection.

You can sign up for MaxOnline access plans at any StarHub Shop, MaxOnline Preferred Partners. Alternatively you can call 1630 or click here.

All cable modems to be used on StarHub's network must be type-approved by IDA. When a cable modem is approved, there will be a sticker on the modem with a unique HFC Mac ID address. If you have a type-approved cable modem, you can visit either any StarHub Shop to activate your MaxOnline service.

To sign up for MaxOnline Ultimate, we recommend you to check your system requirement against our Compatibility Table.

For sales enquiries, please call 1630 to sign up for an additional access plan and purchase a cable modem through StarHub as well. Alternatively, you can also visit any StarHub Shop or MaxOnline Preferred Partner to purchase a cable modem and sign up for additional access plans as well.

If you already have a cable modem and require only access, you should visit any StarHub Shop or MaxOnline Preferred Partner to sign up for an access plan only.

The VeCM you are currently using can be used to access both broadband Internet and Digital Voice, so you can use it to connect to MaxOnline as well. As such, there is no need for you to purchase a cable modem.

All you need to do is to sign up for an access plan with us by calling our Subscription Sales Hotline at 1630. We will need to verify the HFC Mac ID of your VeCM in order to activate it.

* Customers are required to check compatibility table for MaxOnline Ultimate.

The cable modem you purchased can only be used for broadband Internet access. To enjoy StarHub's digital voice service, you'll need to purchase a Voice-enabled Cable Modem (VeCM) which supports both Digital Voice as well as broadband Internet access.

* For MaxOnline Ultimate, check compatibility table.

You'll need to purchase a Voice-enabled Cable Modem (VeCM) for the use of Digital Voice service. As this VeCM can support both Digital Voice and broadband access, you can connect your MaxOnline service to the VeCM as well. The cable modem is thus no longer required.

More brands and models of cable modems will be introduced into the market gradually. For a list of the current available brands and models of cable modem, please click here.

Customers can purchase cable modems directly through StarHub or from any StarHub Shops or MaxOnline Preferred Partner. For a list of MaxOnline Preferred Partner, please click here.

The cable modems offer a warranty period of two years from the date of purchase or service activation, whichever is earlier.

The warranty entitles you to a one-for-one exchange of the cable modem should the cable modem become faulty during the warranty period. The customer can call the StarHub customer hotline 1633 to arrange for replacement of defective equipment. A comparable equipment may be used as replacement.

Yes, a service call charge of $53.50 is applicable if the problem is isolated to the cable modem. If the cause of the problem is network-related, this charge will be waived.

StarHub can assist with exchanging the faulty cable modem on the spot as a value-added service provided the equipment is within its warranty period. You will be required to provide the necessary verification by showing a valid warranty card.

HFC Mac ID is a serial number identification on a cable modem that uniquely identifies your cable modem. This information is required for StarHub to activate the service successfully.

All manufacturers are required to send their modems to IDA for type-approval before they can be sold in the retail market here in Singapore.

In addition, each individual modem brought in by manufacturers also come tagged with its own unique Mac ID. When manufacturers send their modems to StarHub for type-approval, they will also issue a corresponding set of Mac IDs to StarHub to be stored and authorised in our database before the modems can be put on sale. So without both the type-approval and the HFC Mac ID in our database, the cable modem will not work in StarHub's network.

Yes. As long as it is a StarHub type-approved cable modem, you can enjoy MaxOnline Value. In order for customers to take full advantage of the bandwidth allocated, we would recommend you to use the cable modem Ethernet port instead of the USB port.

There are no limits. However, it is recommended that MaxOnline Value is connected to not more than two PC computers for a better surfing experience.