This is a new MaxOnline price plan at $35.31. It gives you combined download speeds of up to 3Mbps and upload speeds of 512Kbps.

We would like to give our customers more choices depending on their broadband needs. MaxOnline Basic will cater to you if you want a no frills and affordable broadband plan as well as the convenience of monthly subscription and unlimited access.

No, MaxOnline Basic is a subscritpion-based plan.

MaxOnline Basic caters to customers who access the Internet for low bandwidth intensive activities like checking emails and light surfing. As such it is priced affordably at $35.31.

No you will not enjoy this benefit. If you like to enjoy free speed boost, we recommend that you sign up for MaxOnline Express or MaxOnline Premium.

Yes you can subscribe to SafeSurf at a monthly rate of $2.68.

Yes you can.

Yes you can.

This plan will be suitable for you if you usually engage in light downloading and e-shopping. But bear in mind that this is only a 3Mbps plan, so if your Internet habits changes, you may want to consider upgrading to other MaxOnline plans which offer higher bandwidth.

Yes if you use it to check your emails only occasionally.

You can sign up for the plan at any StarHub retail outlet, call 1630 or visit the StarHub Online Shop.

Yes, you will be eligible for Hub Club discounts.

Yes, you will be eligible.

MaxOnline Basic is available to all Singapore residential customers.

Yes, free Digital Voice service will be extended to MaxOnline Basic customers.
Do note that each customer is only eligible for a single complimentary Digital Voice Home service per service address (comprising of the waiver of the monthly subscription fee of $10.49), regardless of the number of MaxOnline/MaxInfinity/StarHub TV services subscribed.

Other service related charges include Service Activation Fees at $32.10, Installation Fee (per computer connection) at $53.50, If a service call (per computer connection) is required, it will be chargeable at $53.50, Delivery Fee (per trip to same service address) at $12.84 and a Service Early Termination Charge (if subscriptionis less than 6 months at $32.10.

The VeCM you are currently using can be used to access both broadband Internet and Digital Voice, so you can use it to connect to MaxOnline as well. As such, there is no need for you to purchase a cable modem.

All you need to do is to sign up for MaxOnline Basic by calling our Subscription Sales Hotline at 1630. We will need to verify the HFC Mac ID of your VeCM in order to activate it.

The cable modem you have purchased can only be used for broadband Internet access. To enjoy StarHub's Digital Voice service, you'll need a voice-enabled cable modem (VeCM) which supports both Digital Voice as well as broadband Internet access.

Yes, you can.

Yes, you can. But you will need to top-up the relevant outstanding amount since both the voice-enabled cable modem and 100Mbps-ready cable modem have higher retail values.

Yes, you can. But do note that once you downgrade to MaxOnline Basic, you will not be able to enjoy Free Value-added Services (i.View and/or SafeSurf), speed boost at partner sites and home networking. Therefore, we recommend that you stay on your current MaxOnline plans.

No, you cannot downgrade to MaxOnline Basic now as you are on a promotional contract. If you do, you will need to pay the relevant Early Termination Charge.

Yes, you can. However, if your Digital Voice Home is currently under a contract, you will not be able to enjoy free Digital Voice Home under MaxOnline Basic until after the contractual period.

Yes, you can exchange the free cable modem for 3000 StarHub Reward points.

Yes, you can.

Yes.

Yes.

No changes from current. You may visit www.starhub.com/broadband for more details on system requirements. You can also qualify your PC at http://utilities.starhub.com.

You can call our hotline at 1633 for support or email to helpdesk@starhub.com.

We would not recommend this. If you would like to share the broadband access among multiple PCs, we recommend that you sign up for other MaxOnline plans which offers higher bandwidth.

This is to ensure optimum Internet experience since MaxOnline Basic only offers download speeds of up to 3Mbps.

Due to the bandwidth needed for smooth streaming of content, StarHub TV Online Channels is best recommended on other MaxOnline plans that offers higher bandwidth.

Yes it is possible as long as the combined bandwidth is up to 3Mbps.

StarHub has different plans to cater to different broadband needs. MaxOnline Basic caters to customers who wants a no frills and affordable broadband plan for low bandwidth intensive activities on the Internet. However, if you engage in activities like home networking/gaming/voice calls over the Internet, we will recommend that you sign up for other MaxOnline plans that offer higher bandwidth.

For optimum Internet experience at 3Mbps, we’ll recommend that you go on a wired connection.

You will be restricted by your access plan speed. Please note that a variety of factors affect download and upload speeds. i.e. server bandwidth or bandwidth load balancing over at the destination. Transient conditions will affect the overall speeds.

No, there are no differences.

We do not recommend this since higher bandwidth might be needed for multiple users. For optimal performance when setting up a home network, we recommend subscribing to other MaxOnline plans which offer higher bandwidth.

Yes you can but StarHub still recommend a wired connection for a better surfing experience.