Statistics of Feedback

Statistics of Feedback for StarHub Online: October – December 2009

A) Total number of compliments per thousand received per month:
October 1.37
November 1.58
December 1.88


B) Total number of complaints per thousand received per month:
October 0.08
November 0.10
December 0.11


C) Breakdown of Complaints by Complaint Types per month:
S/N Details Oct 09 Nov 09 Dec 09 Total
1 Company Policies / Procedures 0 3 1 4
2 Services / Equipment Prices 0 0 0 0
3 Quality of Service / Equipment 22 22 26 70
4 Customer / Technical / After Sales Support Services 8 11 17 36
5 Others 1 3 0 4

Total 31 39 44 114