Statistics of Feedback
Statistics of Feedback for StarHub Online: October - December 2011
A) Total number of compliments per thousand received per
month:
| Oct | 0.26 |
| Nov | 0.20 |
| Dec | 0.12 |
B) Total number of complaints per thousand received per
month:
| Oct | 0.15 |
| Nov | 0.16 |
| Dec | 0.09 |
C) Breakdown of Complaints by Complaint Types per
month:
| S/N | Details | Oct 11 |
Nov 11 |
Dec 11 |
Total |
|---|---|---|---|---|---|
| 1 | Company Policies / Procedures | 5 | 8 | 6 | 19 |
| 2 | Services / Equipment Prices | 1 | 1 | 0 | 2 |
| 3 | Quality of Service / Equipment | 37 | 54 | 23 | 114 |
| 4 | Customer / Technical / After Sales Support Services | 50 | 37 | 32 | 119 |
| 5 | Others | 11 | 13 | 5 | 29 |
| Total | 104 | 113 | 66 | 283 |
