Statistics of Feedback
Statistics of Feedback for StarHub Online: October – December 2009
A) Total number of compliments per thousand received per
month:
| October | 1.37 |
| November | 1.58 |
| December | 1.88 |
B) Total number of complaints per thousand received per
month:
| October | 0.08 |
| November | 0.10 |
| December | 0.11 |
C) Breakdown of Complaints by Complaint Types per
month:
| S/N | Details | Oct 09 | Nov 09 | Dec 09 | Total |
|---|---|---|---|---|---|
| 1 | Company Policies / Procedures | 0 | 3 | 1 | 4 |
| 2 | Services / Equipment Prices | 0 | 0 | 0 | 0 |
| 3 | Quality of Service / Equipment | 22 | 22 | 26 | 70 |
| 4 | Customer / Technical / After Sales Support Services | 8 | 11 | 17 | 36 |
| 5 | Others | 1 | 3 | 0 | 4 |
| Total | 31 | 39 | 44 | 114 |