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Statistics of Feedback
Statistics of Feedback for StarHub Online: April – June 2010
A) Total number of compliments per thousand received per
month:
| April | 0.32 |
| May | 0.33 |
| June | 0.26 |
B) Total number of complaints per thousand received per
month:
| April | 0.11 |
| May | 0.08 |
| June | 0.09 |
C) Breakdown of Complaints by Complaint Types per
month:
| S/N | Details | Apr 10 | May 10 | Jun 10 | Total |
|---|---|---|---|---|---|
| 1 | Company Policies / Procedures | 2 | 0 | 3 | 5 |
| 2 | Services / Equipment Prices | 0 | 0 | 0 | 0 |
| 3 | Quality of Service / Equipment | 60 | 39 | 33 | 132 |
| 4 | Customer / Technical / After Sales Support Services | 6 | 10 | 13 | 29 |
| 5 | Others | 1 | 2 | 7 | 10 |
| Total | 69 | 51 | 56 | 176 |