HomeConnect

 

1. What is HomeConnect?

HomeConnect is StarHub's prepaid international calling card which gives you the freedom to call overseas from any local phone in Singapore as well as the convenience of calling back to Singapore when you are overseas.

In addition, this card can be used to make local calls in Singapore.  

2. What denominations are available?

HomeConnect cards come in $10 denominations.

3. Where can I purchase HomeConnect cards?

The cards can be purchased at StarHub Shops, 7-Eleven and Cheers outlets islandwide.

4. What are the benefits of a HomeConnect card?

With HomeConnect cards, you can enjoy:

  • Great voice and connection quality for your international calls with IDD 008 and IDD 018. Also enjoy an extra option for special promotional rates to selected destinations
  • Competitive All-Day Flat rates
  • Global Coverage from Singapore
  • Avoid the hassle of carrying coins
  • Calls can be made from any phone – home, office, or payphone. No need to insert your card when calling from a payphone

5. What international services are available with HomeConnect?

HomeConnect offers you the convenience of making local calls and international calls:

  • Call from Singapore to overseas, with a choice of IDD 008, IDD 018, or Option 3 for Special Promotions
  • Call from overseas to Singapore

NOTE:

  • Country-to-country calls (calls from one foreign country to another) are currently not available.

6. What is the difference between IDD 008 and IDD 018?

Both IDD 008 and IDD 018 are StarHub's international services which allow you to call overseas. IDD 008 is a premium international call service, whereas IDD 018 is a more affordable call service at reasonable voice quality.
When making a call, there will be a voice message that will prompt you to select either IDD 008 or IDD 018.

7. What are the call rates?

Your overseas calls made from Singapore will be based on the published StarHub IDD 008IDD 018, or promotional rates respectively, depending on which method you choose to call overseas.

For calls made back to Singapore from overseas, you'll be charged based on IDD 008 published rates. Do check out the promotional website for special rates that may apply from time to time.
Local calls are charged at $0.10 per min.

Kindly note that for the use of HomeConnect on SingTel and StarHub Payphones via the"1884" access number, an additional $0.125/min and $0.06/min Payphone Access Charge is respectively applicable. In addition, a $0.06/min Payphone Access Charge is applicable for the use of HomeConnect on FirstComm Payphones. These charges will be deducted from the remaining credit on your card.

NOTE:

  • Enjoy a $0 mobile charge when you use a HomeConnect card via the Happy Prepaid mobile service.

8. Which countries can I call?

With IDD 008 and IDD 018, you can call countries all over the world.

9. Which telephones can I call from?

When making an overseas call from Singapore, you can dial 1884 from any fixed line, mobile or payphone. If you're calling from a payphone, please do not insert the card into the payphone. Kindly note that a Payphone Access Charge (refer to Q10 for more information) applies for the use of 1884 from SingTel, StarHub and FirstComm Payphones.

10. Why do I have to pay a Payphone Access Charge for using 1884 on SingTel and/or StarHub payphones?

The Payphone Access Charge (PAC) is a payphone surcharge for the use of "1884" numbers from SingTel, StarHub and FirstComm Payphones.

For the convenience of our HomeConnect users who want to call from SingTel payphones without having to insert coins or use the SingTel Phonecard, the "1884" access code option is available to them.

The PAC, together with the overseas call charges will be deducted from the HomeConnect card value directly.

11. What other calling options are available?

You can call IDD 015 using a StarHub Phonecard, on a StarHub Payphone.

In this case, you will not need to pay for the PAC, nor any local call charges. You will only be charged for the overseas call charges incurred.

Alternatively, you can still dial “6820 1884 on any payphone. However, local call charges will apply. Payment can be made by using coins or phonecards.

12. How do I make a call?

Calling from Singapore:

Dial 1884, or 68201884
Enter card number
For IDD 008, press 1. Then enter country code, area code, telephone number followed by the "#" key
For IDD 018, press 2. Then enter country code, area code, telephone number followed by the "#" key
For special promotions, press 3. Then enter country code, area code, telephone number followed by the "#" key

Calling from overseas:

Dial the country access number of the country you are in
Enter card number, followed by the "#" key
To make a call to Singapore, press 1
Enter telephone number, followed by the "#" key

NOTE:

  • The caller number displayed will be reflected as 6820 5261.

13. How do I find out my card balance?

Once you have entered your card number, you will be informed of the remaining balance available on your card.

14. Will I know how long the call can last?

Yes, you will be informed of the amount of time available for you to make your call. This announcement will be made after you have entered the telephone number of the party you are calling.

15. Is there an expiry date?

Yes, the expiry date is printed on the back of each card. After the expiry date, the card can no longer be used and there will be no refund for any unused card balance.

You can also get the expiry date of the card by dialing the following:

  • From Singapore: Dial 1884, or 6820 1884
  • From Overseas: Dial the access number of the country you are calling from

Next, follow these steps

  • Enter 14-digit card number
  • Press 5 for Feature Selection
  • Press 3 for Card Expiry

16. Can the card be topped up?

You can top up the card value by purchasing another $10 HomeConnect card and using the Card Merging feature (refer to Q17) to transfer the new card value to the existing card.

17. How do I use the Card Merging Feature to top up the value on my card?

With a special feature called Card Merging, you can just purchase another $10 HomeConnect card and transfer the remaining value to your new card. You can do this by calling the voice system and following the instructions stated below:

  • From Singapore: Dial 1884, or 6820 1884
  • From Overseas: Dial the access number of the country you are calling from

Next, follow these steps

  • Enter 14-digit card number
  • Press 5 for Feature Selection
  • Press 3 for Card Expiry
  • Enter the number of the card which you wish to transfer value from.

18. Can I ask for refunds if the remaining value is unused?

We do not provide refunds for the remaining value of partially used cards. All phone cards sold will not be refundable.

19. What if my card is faulty?

Please contact StarHub's Customer Care at 1633, or bring the card to any StarHub Shops for assistance. External dealers and retailers will not be able to exchange faulty cards.