At StarHub, we take your feedback seriously. Please contact our Customer Service team for assistance on any concerns that you are experiencing with our products or services.
If you’ve already contacted us and we are still unable to address your concerns, please write to CS_HOD@starhub.com.
Once we receive your feedback, we will strive to acknowledge receipt within 2 business days.
Some matters may be more complex and may take a little longer to resolve, in which case we will keep you updated on our progress and respond within 14 business days.
Top 5 questions:
- 1. I am travelling overseas, how can I activate roaming or manage data?
- 2. How do I pay my bills online?
- 3. How do I check the speed of my broadband connection?
- 4. How do I check the balance on my prepaid card?
- 5. I am moving house, how do I migrate all of my StarHub services to the new residential address?