How to return or swap your set-top boxes?

This set-top box swap exercise is applicable to only StarHub TV on cable customers

Please remember to bring along the following items:

  • Existing set-top box, remote control, smart card, power cord/ adaptor and AV cable/component cable/HDMI cable (where applicable). Click here for the set-top box user guides.

For set-top box swap that is not done by the registered customer(please note the authorisee must be aged 18 years old or above), please bring along:

  • The registered customer’s original NRIC/ FIN/ Passport
  • An authorisation letter from the registered customer



  • Digital set-top boxes are no longer available for rental. As replacement for your set-top box, you will be issued with a HD Interactive set-top box.
  • * StarHub Exclusive Partners do not support box return.

Find out more information on rental charges.

Learn more about HD Interactive set-top boxes.

Standard Definition (SD) Set-top boxes
Model Image
Model: DCI62SHB
Digital Set-top box
Model: SCV-2110C

Model: ABQ-1H57-SCV

Model: DCI15SHB
High Definition (HD) Set-top box
Model Image
HD Set-top box

Model: SCV-3800C

* This HD Set-top box has reach end-of-life status. Only free-to-air channels are supported with this set-top box.