How to swap your set-top boxes?

Download the My StarHub App or log in to My Account Portal to make an eAppointment to change your set-top box.

For Cable TV customers only, please remember to bring along the following items to the selected StarHub shop:

  • Existing set-top box, remote control, smart card, power cord/ adaptor and AV cable/component cable/HDMI cable (where applicable).

Note:

For set-top box swap that is not done by the registered customer (please note the authorisee must be aged 18 years old or above), please bring along:

  • The registered customer’s original NRIC/ FIN/ Passport
  • An authorisation letter from the registered customer

 

Find out more information on rental charges.

Learn more about HD Interactive set-top boxes.

StarHub Shops

CENTRAL

Bugis Junction

#01-83/84

Plaza Singapura

#01-36

EAST

Parkway Parade

#B1-30/32

Tampines Mall

#02-27/28

NORTH

Causeway Point

#03-07/08/09/10

NORTH EAST

Nex

#B1-66/67/68

Waterway Point

#B1-27

WEST

Vivocity

#02-202

Westgate

#03-28