StarHub Go

For all customers

General
  1. What is StarHub Go?
    StarHub Go is a streaming service designed to provide you with unlimited access to a wide variety of content on your mobile, tablet or laptop. Whether you want to watch critically acclaimed HBO Originals, latest TVB dramas, award-winning DreamWorks Content or LIVE sports action, we got it all covered! Plus much much more!
    It’s never been easier to watch content. Watch what you want, when you want and where you want! So join us and let us bring you on the road to endless content discovery. 
  2. Where is StarHub Go available?
    Currently, StarHub Go is available in Singapore only. You will not be able to access it if you are overseas.
  3. What content is being offered by StarHub Go?
    StarHub Go offers 3 content packs for you to subscribe to or you may choose the option of renting movie & TV shows.

    Go Select: Watch a wide variety content from critically acclaimed HBO Originals, latest TVB Dramas, award-winning DreamWorks Content, popular Nickelodeon series and many more! So go ahead and binge on!

    Go Sports: Watch all the biggest sporting events, all year round live! UEFA Champions League, La Liga, NBA, WWE, ATP, Super Rugby, WTA, BWF SuperSeries and more! Got your adrenaline pumping?

    Eeva’s Learning Channel: Singapore’s first Chinese educational channel for Primary school students! A great opportunity to learn together with your child in the comfort of your home, at your own time!

    Movie & TV Shows for Rent: Browse through our catalogue of Movies and TV shows, and instantly rent them to watch. As simple as that!

Getting Started
  1. Where can I go to watch StarHub Go?
    You can watch it on your laptop via starhubgo.com or on your mobile phone or tablet via the StarHub Go app that can be downloaded from the App Store or Google Play Store.
  2. What devices can I use to stream StarHub Go?
    StarHub Go is available on one of our compatible internet-enabled device.

    Compatible devices include:
    1. PC or MAC
      Internet browsers with Silverlight Player installed (IE9 and above, Mozilla Firefox, Safari, Chrome).
    2. iOS devices

Supported Models

iPhone 4S

iPhone 5/5S

iPhone 6/6 Plus/6S/6S Plus

iPad 2/The new iPad/iPad with Retina display

iPad Air/iPad Air 2

iPad mini/iPad mini with Retina display/iPad mini 3

    1. Android devices with the following Android Versions

Supported Models

Android Version

Asus Nexus 7

4.1

Asus ZenFone 2

5.0

Asus ZenPhone 5

4.4.2

HTC One M7

4.4.2

HTC One M9

5.1

LG G3

4.4.2

LG G4

5.1

Samsung Galaxy Note 8.0

4.4.2

Samsung Galaxy S6

5.1.1

Samsung Galaxy Tab S  

5.0.2

Sony Xperia Z1

4.3

Sony Xperia Z3+

5.0.2

Sony Xperia Z4 Tablet 

5.0.2 

Sony Xperia Z5 Premium 

5.1.1 

Xiaomi Redmi Note 4G 

4.4.4 

  1. What is the minimum required internet connection speed?
    The minimum we will require is a download speed of 6Mbps. But of course, the faster the better, the better, the greater your viewing experience!
  2. Can I use StarHub Go on my jailbroken device?
    StarHub Go is not supported on jailbroken and rooted devices. Your information and payment transaction may not be secured on these devices. StarHub will not be responsible for the security of information transmitted to, from or through this application.
  3. How do I start watching on StarHub Go?
    You will need a Hub iD and a subscription to either our Go Packs or Movies and TV shows for rent in order to start your journey on StarHub Go.
    To register for a Hub iD, you will need:
  • StarHub Account Number (Not required for Hub iD Lite)
  • Username of your choice
  • NRIC/FIN
  • Valid email address
  • An alphanumeric password of at least 8 characters

View more FAQ with regards to Hub ID.

  1. Who is eligible for the first month free subscription offer?
    This will be made available to any StarHub customers with an active subscription to our post-paid mobile plans and/or TV plans and/or broadband service.
  2. How do I cancel my StarHub Go subscription?
    It’s the hardest thing to say goodbye though we hope to see you again someday. To cancel your subscription, you may either unsubscribe via my StarHub App or you may call our 24-hour Customer Care hotline at 1633.
Using StarHub Go
  1. How do I start to view the programmes on StarHub Go?
    You will be need to login with your Hub iD. Once you have done so, you can click on “My Library” to view all the shows that you are entitled to watch.
  2. Is there a limit to how much I can watch on StarHub Go?
    Not at all, watch as much as you want! Time is your greatest enemy!
  3. Will there be any data charges on StarHub Go when accessing via my StarHub Mobile data service?
    StarHub postpaid mobile customers will be able to stream StarHub Go without incurring data charges. All you have to do is to set your mobile data access point (APN) to SHWAP via your mobile device network settings.

    Data charges at the prevailing rates may apply to mobile subscribers who access StarHub Go using other various forms of mobile data connections, including limitation 2G, 3G or LTE connections.
  4. Can I download videos from StarHub Go and watch them offline?
    Nope! StarHub Go is an online video streaming service and therefore downloading is not possible.
  5. How many devices can I login with my Hub iD to watch my subscribed content?
    You can register up to a maximum of 3 devices but streaming is allowed on only one device at any one time.
  6. How do I de-register my device?
    You can remove any of the registered devices by:
    1. Login to starhubgo.com and click on your name at the top right corner
    2. Select ‘My Devices’ in the drop-down menu
    3. Select the registered device you wish to remove and click ‘Remove Device’
    4. Once successfully removed, simply log in with your new device and our system will register it automatically.
  7. How often does StarHub Go update its content?
    Everyday, the team is on the lookout for content we believe you will love and of course we strive hard to bring it to you. Content is updated every month, or every week and maybe even every day. But don’t worry; we will definitely have your needs and wants well taken care of!
  8. Is StarHub Go content in HD?
    Yes, whenever available, we will provide the content in HD.
Account & Billing
  1. How can I pay for StarHub Go?
    If you are a StarHub customer, you may charge it to your post-paid bill. Otherwise, you may use a credit card and sign up for a 30-day pass.
  2. Why does StarHub Go Packs cost more if I pay through iTunes on iOS devices?
    If you sign up on an iOS device (iPad or iPhone) and pay for your StarHub Go subscription with your iTunes account, there is an additional charge due to transaction cost associated with Apple.

    You may choose to sign up on starhubgo.com to avoid this additional charge.
  3. If I signed up for a Go Pack under my post-paid bill before 23 March, when would my subscription end?
    For customers that signed up for a Go Pack under your post-paid bill before 23 March, we would extend your subscription for free for another 30 days till 22 April 2016. It is our way of thanking you for your support and also gives you a longer duration to experience our sleeker user interface as well as enjoy our myriad of content.

Partners & Promotions

Partner

Promotion

Period

Foodpanda

Free 12 months Go Sports Subscription

5 September – 5 October 2016

Cerebos

Free 3 months Go Select Subscription

1 September – 31 October 2016

Deliveroo

Free 30 days of CATCHPLAY Unlimited Subscription

24 October – 4 November 2016

Support
  1. What number should I dial for technical support?
    Please call our 24-hour Customer Care Hotline at 1633 for any technical support.

For StarHub TV customers

General

  1. What is StarHub Go Value-Added Service (VAS)?
    StarHub Go VAS for StarHub TV customers offers streaming of your favourite TV shows on your mobile, tablet or laptop via starhubgo.com or via the StarHub Go app downloaded from the App Store or Google Play.
  2. Where is StarHub Go available?
    Currently, StarHub Go is available in Singapore only. You will not be able to access it if you are overseas.
  3. What content is being offered by StarHub Go VAS?
    1. TV Channels: Watch your favourite StarHub TV channels^ on-the-go.
    2. On Demand Channels: Catch your subscribed On Demand channels such as HBO On Demand, Dunia Sinema On Demand, VV Drama On Demand and more on the go.
    3. Schedule: Browse 7 days worth of upcoming programmes and create reminders.
    Note: ^ Refer to channel list in section "StarHub Go, TV Content". 

Getting Started

  1. Where can I go to watch StarHub Go?
    You can watch it on your laptop via starhubgo.com or on your mobile phone or tablet via the StarHub Go app that can be downloaded from the App Store or Google Play Store.
  2. What devices can I use to stream StarHub Go?
    StarHub Go is available on one of our compatible internet-enabled device.
    Compatible devices include:
    1. PC or MAC
      Internet browsers with Silverlight Player installed (IE9 and above, Mozilla Firefox, Safari, Chrome).
    2. iOS devices

Supported Models

iPhone 4S

iPhone 5/5S

iPhone 6/6 Plus/6S/6S Plus

iPad 2/The new iPad/iPad with Retina display

iPad Air/iPad Air 2

iPad Mini/iPad Mini with Retina display/iPad Mini 3

    1. Android devices with the following Android Versions

Supported Models

Android Version

Asus Nexus 7

4.1

Asus ZenFone 2

5.0

Asus ZenPhone 5

4.4.2

HTC One M7

4.4.2

HTC One M9

5.1

LG G3

4.4.2

LG G4

5.1

Samsung Galaxy Note 8.0

4.4.2

Samsung Galaxy S6

5.1.1

Samsung Galaxy Tab S  

5.0.2

Sony Xperia Z1

4.3

Sony Xperia Z3+

5.0.2

Sony Xperia Z4 Tablet 

5.0.2 

Sony Xperia Z5 Premium 

5.1.1 

Xiaomi Redmi Note 4G 

4.4.4 

  1. What is the minimum required internet connection speed?
    The minimum we will require is a download speed of 6Mbps. But of course, the faster the better, the better, the greater your viewing experience!
  2. Can I use StarHub Go on my jailbroken device?
    StarHub Go is not supported on jailbroken and rooted devices. Your information and payment transaction may not be secured on these devices. StarHub will not be responsible for the security of information transmitted to, from or through this application.
  3. How do I start watching on StarHub Go?
    You will need a Hub iD and a subscription to the StarHub Go Value-Added Service (VAS) that is linked to your StarHub TV subscription in order to enjoy watching all your favourite programs.
    To register for a Hub iD, you will need:
  • StarHub Account Number
  • Username of your choice
  • NRIC/FIN
  • Valid email address
  • An alphanumeric password of at least 8 characters

View more FAQ with regards to Hub ID.

Using StarHub Go
  1. How do I start to view the programmes on StarHub Go?
    You will be need to login with your Hub iD. Once you have done so, you can click on “My Library” to view all the shows that you are entitled to watch.
  2. Will there be any data charges on StarHub Go when accessing via my StarHub Mobile data service?
    StarHub postpaid mobile customers will be able to stream StarHub Go without incurring data charges. All you have to do is to set your mobile data access point (APN) to SHWAP via your mobile device network settings.

    Data charges at the prevailing rates may apply to mobile subscribers who access StarHub Go using other various forms of mobile data connections, including limitation 2G, 3G or LTE connections.
  3. Can I download videos from StarHub Go and watch them offline?
    Nope! StarHub Go is an online video streaming service and therefore downloading is not possible.
  4. How many devices can I login with my Hub iD to watch my subscribed content?
    You can register up to a maximum of 3 devices but streaming is allowed on only one device at any one time.
  5. How do I de-register my device?
    You can remove any of the registered devices by:
    1. Login to starhubgo.com and click on your name at the top right corner
    2. Select ‘My Devices’ in the drop-down menu
    3. Select the registered device you wish to remove and click ‘Remove Device’
    4. Once successfully removed, simply log in with your new device and our system will register it automatically.
  6. Is StarHub Go content in HD?
    Yes, whenever available, we will provide the content in HD.
Account & Billing
  1. I am currently subscribing to 2 (or more) StarHub TV accounts. May I subscribe to StarHub Go VAS for all my accounts?
    If you have multiple accounts registered with us under your name, you will be entitled to subscribe to the StarHub Go VAS under only one of these accounts at any one time. In the case mentioned above, you would be entitled to sign up for one StarHub Go VAS under your name, linked to the StarHub TV account of your choice.