How do I read my bill with the adjustment of The HBO PAK monthly subscription FAQ

1. When will the change in monthly subscription be reflected in my bill?

The adjusted monthly subscription fee for The HBO PAK will be reflected from your October 2015 bill onwards.

2. How will the price adjustment be reflected in my bill?

If your subscription for The HBO PAK already appears as a single item in your bill, please refer to the bill example below:

Using this bill sample, let’s say your billing period is from 1st – 31st of the month.

In your previous bill, there was a $16 charge for “HBO PAK” from 01/10/15 - 31/10/15. This was for your subscription before the price adjustment.

Now, please refer to the “Pro-rated” section of this current bill. As “HBO PAK” was adjusted to $18 from 1 Oct 2015, we will credit back the old charge of $16 from 01/10/15 - 31/10/15 under “Drop - HBO PAK”, and bill you the new charge of $18 for the same period under “Add - HBO PAK”.

And since subscription is billed one month in advance, you will also see the monthly “HBO PAK” charge of $18 for 01/11/15 – 30/11/15 in the same bill. Moving forward, you will only see the normal monthly charges for your subscription.

If you’re being billed separately for HBO and HBO Signature/Hits/ Family/ HD/ Demand, please refer to the bill example below:

Using this bill sample, let’s say your billing period is from 1st – 31st of the month.

In your previous bill, there was a $12 and $4 charge respectively for “HBO” and “HBO Sig/Hits/Family/HD/Demand” from 01/10/15 - 31/10/15. This was for your subscription before the price adjustment.

Now, please refer to the “Pro-rated” section of this current bill. As “HBO PAK” was adjusted to $18 from 1 Oct 2015, we will credit back the old charges of $12 and $4 from 01/10/15 - 31/10/15 under “Drop - HBO PAK” and “Drop - HBO Sig/Hits/Family/HD/Demand” respectively. And we’ll bill you the new charge of $18 for the same period under “Add - HBO PAK”.

And since subscription is billed one month in advance, you will also see the monthly “HBO PAK” charge of $18 for 01/11/15 – 30/11/15 in the same bill. Moving forward, you will only see the normal monthly charges for your subscription.

 

Note:

  • Amounts are subject to prevailing GST.