Other Charges

Service Activation Fee $30.00 per activation
($32.10 with GST)
Set-top Box Installation
(For connection of set-top box to TV set with accessible AV inputs)
$50.00 for first set-top box and
($53.50 with GST)

$15 for each subsequent set-top box on the same trip at the same service address
($16.05 with GST)

$50.00 per computer connection to HubStation HD/HubStation/HD Interactive set-top box
($53.50 with GST)
Installation of 3rd Party Devices

$50.00 per device per connection
($53.50 with GST)

View list of 3rd party devices

Rental Charges for Main Box $4.00 per month for main digital set-top box
($4.28 with GST)

$8.00 per month for main HubStation
($8.56 with GST)

$6.00 per month for main IPTV set-top box or HD Interactive set-top box
($6.42 with GST)

$6.00 per month for main HD set-top box
($6.42 with GST)

$14.00 per month for main HubStation HD
($14.98 with GST)
Additional Set-top box

$14 per month per additional digital box (inclusive $4 rental and $10 additional screen charge) ($14.98 with GST)

$18 per month per additional HubStation (inclusive of $8 box rental and $10 for additional screen charge) ($19.26 with GST)

$16 per month per additional HD Interactive set-top box (inclusive of $6 box rental and $10 for additional screen charge) ($17.12 with GST)

$16 per month per additional HD set-top box
(inclusive of $6.00 box rental and $10 for additional screen charge)
($17.12 with GST)

$24 per month per additional HubStation HD (inclusive of $14 box rental and $10 for additional screen charge) ($25.68 with GST)

 

Early Termination Charge
(Applicable if subscription is less than 3 months)
$60.00
($64.20 with GST)
Service Call Charge
(Transport charge)
$12.84 compulsory transportation fee will be charged for each service call. $40.66 for first HubStation HD/HubStation/HD Interactive set-top box

$15 for each subsequent HubStation HD/HubStation/HD Interactive set-top box on the same trip at the same service address requested by customer if the defect or fault relating to the service is not caused by the Network or Equipment
($16.05 with GST)

$50.00 per computer connection to HubStation HD/HubStation/HD Interactive set-top box
($53.50 with GST)

$40.00 per service call requested by non-Customer if the defect or fault relating to the Service is not caused by Network or Equipment
($42.80 with GST)
Delivery Charge
(Not applicable to Box Swap/Remote controls/Smart Cards/Accessories/Telescope/DTTV/StarHub TV Prepaid Services)
$12 per trip at the same address
($12.84 with GST)
Transaction Fee $5.00
($5.35 with GST)
Onsite Survey $53.50 (waived if installation is successful)
Data Point (for Termination Point extension or Additional set-top boxes only) $107 per data point  
Equipment Deposit
(Applicable only to non-Singaporeans and non-Permanent Residents)
$250.00
Loss or Damage of Equipment $100.00 per non-digital set-top box
($107.00 with GST)

$15.00 per remote control for non-digital set-top box
($16.05 with GST)
$100.00 per digital set-top box
($107.00 with GST)

$15.00 per remote control for digital/HD set-top box
($16.05 with GST)
$300.00 per HubStation
($321.00 with GST)

$400.00 per HubStation HD
($428.00 with GST)

$300.00 per IPTV set-top box/HD Interactive set-top box/HD set-top box
($321.00 with GST)

$15.00 per remote control for HubStation HD/HubStation/HD Interactive set-top box
($16.05 with GST)
$15.00 per power adaptor
($16.05 with GST)

$5.00 per power cord
($6.05 with GST)
$30.00 per Smart Card
($32.10 with GST)
$5.00 for RCA/Component/UTP Cable
($5.35 with GST)
$15.00 for HDMI Cable
($16.05 with GST)
$30.00 per set-top box for Minor Damage of HD set-top box/HD Interactive set-top box/IPTV set-top box.
($32.10 with GST)

$50.00 per set-top box for Minor Damage of HubStation/HubStation HD.
($53.50 with GST)
Cable Point Installation Fee $100.00 to $145.00 per Cable Point
($107.00 to $155.15 with GST)
Reconnection Fee $15.00 for reinstatement of the service to activate account
($16.05 with GST)
Administration Fee $10 for the change of Service Plan
($10.70 with GST)

$20 for the transfer of Ownership/Account
($21.40 with GST)
Swap of Equipment Fee $10.00 where customer requests a change or upgrade of the Equipment
($10.70 with GST)
Late Payment Fee $5.00 for residential customers

NOTE:

  • Rates are correct at time of printing and subject to change.
  • StarHub reserves the right to change the rates from time to time without prior notice and adjust accordingly in the event of any revisions to the applicable GST rate by the relevant authority.
  • The rate for each Service Call applies if the defect or fault relating to the service is not caused by StarHub Network or Equipment.
  • Additional charges may be levied on other materials and services not listed above.
  • StarHub reserves the right to impose a charge on customers who have missed an appointment.
  • In the event of a dispute, a customer's entitlement is subject to the sole discretion and final determination of StarHub. StarHub TV is part of StarHub CableTV services. The use of such services is also subject to StarHub's Terms and Conditions for General and Service Specific Terms & Conditions at StarHub's website www.starhub.com
  • StarHub reserves the right to revise these Terms & Conditions (including price plans) at its discretion without prior notice. Use of StarHub CableTV services will constitute acceptance of these Terms & Conditions and the amendments thereof.
  • Prices quoted are inclusive of prevailing GST.

 

Types of 3rd party devices supported:

Cable Connection*:
Composite Cable (RCA Cable), Component Cable, High Definition Multi-Media Interface (HDMI), Coaxial Digital Cable, Coaxial RF Cable (F-Connector), Optical Cable, S-Video Cable and Digital Visual Interface (DVI)

Devices*:
DVD Players (Digital Video Disc), Blue-Ray Players, Basic Home Theatre System (HTS), VCR (Video Cassette Recorder), DVR (Digital Video Recorder), Game Console (Xbox, PlayStation and Wii) and Apple TV

*Customers are required to provide the above items before our technicians can help to do the setup.