Compliance Report for Q2/ 2018
Code of Practice Compliance Report
PUBLIC BASIC TELECOMMUNICATION SERVICES (PBTS) |
Apr |
May |
Jun |
No. of Complaints |
1 |
0 |
0 |
a) Company Policies/Procedures |
1 |
0 |
0 |
b) Services/ Equipment Prices |
0 |
0 |
0 |
c) Quality of Service/ Equipment |
0 |
0 |
0 |
d) Customer/ Technical/ After Sales Support Services |
0 |
0 |
0 |
e) Billing and Payment Issues |
0 |
0 |
0 |
f) Others |
0 |
0 |
0 |
Top 5 questions:
- 1. I am travelling overseas, how can I activate roaming or manage data?
- 2. How do I pay my bills online?
- 3. How do I check the speed of my broadband connection?
- 4. How do I check the balance on my prepaid card?
- 5. I am moving house, how do I migrate all of my StarHub services to the new residential address?