Fibre TV is StarHub's latest TV service which is delivered via a new fibre platform. This new fibre platform rides on the Next Generation Nationwide Broadband Network (NGNBN), delivering the full suite of StarHub TV services via Fibre Broadband to all fibre-ready households (including non cable-ready households).
With this new delivery platform, all fibre-ready households (including non cable-ready households) can enjoy the full suite of StarHub TV services.
All channels (over 200 channels) that are currently available on Cable TV will also be available on Fibre TV, except for selected 100 series channels. i.e. Ch 100/200600/700/800.
For the latest listing of all channels, please visit http://www.starhub.com/personal/for-your-home/tv/channel-listing.html
You can enjoy the same content in HD directly on Ch 823 with the option to select different subtitle languages (Chinese / English / Malay).
Ch 820 ONE (English) is made available on Cable TV for subscribers to enjoy the content with English subtitles on SD set-top boxes as the subtitle selection function is not supported.
The detailed rollout schedule and plans of fibre installation are available on NetLink Trust website. You can check your rollout schedule (on quarterly basis) by entering your postal code at the following link: http://rollout.netlinktrust.com/
Other than the identical channel offerings, the Fibre TV set-top box comes with more functionalities to enhance your viewing experience. For more details, please visit
Please note that Fibre TV will require a StarHub Fibre Broadband subscription.
StarHub will manage the quality of service from our network to the customer’s home for both TV and broadband services. We will ensure a quality viewing experience is delivered to our customers.
Each set-top box has a dedicated bandwidth and will not be affected by the broadband usage.
Each set-top box on Fibre TV is allocated with sufficient and dedicated bandwidth to ensure quality of service. In our networks, the dedicated bandwidth is added on top of your existing StarHub Fibre Broadband and will not affect the typical surfing speed of StarHub Fibre Broadband.
However, there may be other equipment which you use, which may have bandwidth limitation and such equipment may affect your experience and use of Fibre TV and StarHub Fibre Broadband. If any of your equipment (e.g. router, ONT etc) has such a bandwidth limitation, Fibre TV will be given the priority in bandwidth and you may experience some difference in your use of the StarHub Fibre Broadband service (e.g. surfing of websites).
Each Fibre TV subscription will support a maximum of 4 set-top boxes.
Due to the limitation of dedicated bandwidth per account, each subscription account can sign up to a maximum of 4 set-top boxes per fibre subscription. You may want to consider taking up an additional StarHub Fibre Broadband subscription and Fibre TV subscription if you require more than 4 set-top boxes.
In order to enjoy Fibre TV, subscription to StarHub Fibre Broadband and the relevant HomeHub plan and set-top box would be required.
Smart TV recording service will be available with a type-approved Digital Video Storage Device. Subscription to Smart TV service at $4.28/month is required.
You will be able to purchase external HDD models from selected StarHub shops. Please note that the external HDD used for recording will be paired to your subscription account, and recordings will not be lost when you swap boxes.
For more details, please visit http://www.starhub.com/personal/for-your-home/tv/starhub-tv-on-fibre/record-tv.html
The pre-requisite to Fibre TV is StarHub Fibre Broadband.
At the point of installation, we may need to install additional cabling/trunking at your premise if your Fibre Termination Point (TP) / VeONT (Voice-Enabled Optical Network Terminal) is not located within 2 metres to the TV; and/or if you would like to have more than 1 set-top box.
All channels (over 200 channels) that are currently available on Cable TV will You can measure the distance from your TP / VeONT to your TV location (wall-to-wall) as illustrated below:
It is recommended that the TP and/or VeONT are situated within 2 metres from your TV. Structured cabling services are available to you if your TP and/or VeONT is situated too far from your TV set.
Additional cabling/trunking charges are $107.00 per point.
Yes, however, in order to enjoy Fibre TV, StarHub Fibre Broadband service is required as Fibre Broadband services from other operators are not supported. Hence, you will be required to sign up for StarHub Fibre Broadband service to enjoy Fibre TV.
No, your Fibre TV service will not be disrupted as the suspension is tied to a particular service in your account.
For any technical issues, kindly contact our technical helpdesk at 1633.
Yes, you may sign up to a Fibre TV and Fibre Broadband plans individually.
Fibre TV plans are available as follows:
- StarHub TV HD Pack (24 months contract) from $26.75/month for 3 Basic HD Groups.
- StarHub d’Lite Pack (No contract/12 months contract) from $19.90/month.
Please note that both your Fibre Broadband and Fibre TV have to be relocated together. For relocation on Fibre services, please refer to: http://www.starhub.com/personal/support/broadband/things-to-know-about-broadband/fibre-broadband/what-is-fibre-nextgen-broadband.html
For relocation works, kindly provide StarHub with minimally 2 weeks advance notice.
Top 5 questions:
- 1. I am travelling overseas, how can I activate roaming or manage data?
- 2. How do I pay my bills online?
- 3. How do I check the speed of my broadband connection?
- 4. How do I check the balance on my prepaid card?
- 5. I am moving house, how do I migrate all of my StarHub services to the new residential address?