Voice over WiFi
A VoWIFI indicator (StarHub Wi-Fi) will be shown on the notifications/Status bar.
You can make a call to any mobile number or fixed land line regardless of whether the other party is on VoWIFI. You are also able to receive calls on the VoWIFI.
You will see that the VoWIFI indicator/Icon has switched to a VoLTE icon. Note that iphones may not display a VoLTE indicator.
Your call will be continued through on StarHub’s 4G network through the VoLTE technology.
Yes, it is possible to continue your call through VoWIFI.
Yes, all these services remain as per the usual voice call service now. Note that Missed call alerts will only be received if mobile coverage resumes.
Yes, you can call these numbers in case of emergency just like how you do on a normal voice call.
No. Calls made over VoWIFI will be deducted from your current mobile subscription. Any excess usage above bundled minutes will be charged prevailing local rates.
Yes. The calls will be charged at prevailing IDD rates and talktime will be deducted from the current mobile subscription.
No, calls made while roaming will be made through VoLTE or 3G.
No. You can only make calls; you will not be able to send SMS on VoWIFI.
No. StarHub will not be providing iCloud connected devices with VoWIFI.
StarHub’s VoWiFi service allows you to make calls from your WiFi network and continue the call seamlessly through StarHub’s Mobile network. Although other calling apps allow you to make voice calls over WiFi, they are unable to maintain the same continuity when you move between WiFi and Mobile networks.
We are working hard to get other devices VoWiFi ready and will update this website with supported devices when they are supported.
No. Similar to VoLTE (HD-Voice+), multi-sim users will not have VoLTE and VoWiFi service.
Top 5 questions:
- 1. I am travelling overseas, how can I activate roaming or manage data?
- 2. How do I pay my bills online?
- 3. How do I check the speed of my broadband connection?
- 4. How do I check the balance on my prepaid card?
- 5. I am moving house, how do I migrate all of my StarHub services to the new residential address?