4G Booster

Notice: 4G Booster service has ceased as of 13 December 2016. Happy Prepaid Data Plans will be 4G supported automatically upon activation.

 

Happy Transfer FAQ

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What is Happy Transfer?
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What are the countries covered by this service?
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How can one access Happy Transfer?
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What is the minimum balance required in my Prepaid account if I want to transfer airtime via Happy Transfer?
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How much worth of talktime can I transfer?
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How much will I be charged for every transfer I make via Happy Transfer?
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Will the person I'm transferring talktime to, receive the transfer in Singapore dollar (SGD) or in the amount of talktime worth of the country that they are in?
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How will I know if the transfer I made via Happy Transfer was successful?
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How will the person I'm sending talktime to, know when the transfer has been successfully made?
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Who can I contact for more information on this service?
11/11
Can I choose to transfer a different amount of airtime apart from the denominations listed under Happy Transfer?

 

Happy Xtra Introduction

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What is Happy Xtra Service about?
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How can I redeem the free minutes and SMS?
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I have received the free minutes and SMS. What happens next?

Eligibility

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How will I know if I am eligible for this service?
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I have already requested for my free minutes and I have used up the benefits. Can I request for them again?

 

Free IDD 018 to 19 Countries Introduction

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How do I enjoy Free IDD 018 to any of the selected destinations?
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When is the end date for this promotion?

Eligibility of Inbound Travellers

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I am an inbound traveller visiting Singapore. Do I enjoy this promotion if I use the StarHub network to call one of the Free IDD destinations via 018 or '+'?

Eligibility When Overseas

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I am a StarHub Mobile user roaming in a destination offered under the Free IDD 018 promotion (e.g. Thailand). Is the promotion applicable when I receive an incoming call in the country?
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Will the Free IDD 018 promotion apply if I were to make a call back to Singapore from a destination offered under the Free IDD 018 promotion?
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Will the Free IDD 018 promotion be applicable if I were to make a local call on my StarHub Mobile Postpaid or Happy Prepaid service when I'm in the country (e.g. Malaysia)?

Eligibility With Other Services

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Does this promotion apply to IDD calls made to any of the selected 19 destinations via other StarHub IDD access codes (e.g. 008 or '+')?
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Will I enjoy this promotion with IDD 018 calls to any of the 19 destinations from SingTel fixed lines / StarHub Digital Voice Home / Digital Voice Travel or SingTel/M1 mobile?
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Will this Free IDD 018 promotion be applicable for calls made to both registered fixed lines and mobile numbers in these destinations?
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Will I enjoy this promotion if I call using other StarHub IDD services (e.g. StarHub International Calling Card, HomeConnect card, StarHub Phonecard on a StarHub Payphone)?
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Does this promotion apply to StarHub's Mobile Postpaid service (except PowerValue plans) registered under NRIC/FIN and BRN?

SMS

1/1
Does this promotion apply to SMS sent to the selected destinations?

 

Top-Up and Eligibility

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How can I qualify for the 20-Day Free Incoming Calls?
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What happens if I top up less than $18 on my StarHub Prepaid SIM?
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Is the 20-Day Free Incoming Calls promotion applicable to all top-up channels?
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How do I know if my 20-Day Free Incoming Calls have been activated?
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As an existing On-Demand Unlimited Incoming Call (VAS) subscriber, will 59¢ still be deducted daily from my Main wallet credit after I top up more than $18?
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I am an existing On-Demand Unlimited Incoming Call (VAS) subscriber. Do I need to deactivate my this VAS to enjoy the 20-Day Free Incoming Calls promotion?
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How do I extend the validity date of my 20-Day Free Incoming Calls?
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Is there a cap for the 20-Day Free Incoming Calls promotion?
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What happens if I top up more than 3 times while enjoying the 20-Day Free Incoming Calls promotion?
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I have topped up my prepaid SIM with Happy Stars top-up card. If I top-up again with another $18, how long can I enjoy free incoming calls for?
11/12
I have topped up my prepaid SIM with $18 with 20-Day Free Incoming Calls. If I top up again with a Happy Stars Top-up card, how long will I get to enjoy free incoming calls?
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I have topped up my prepaid SIM with Happy 55 top-up card with 10 days of Free Incoming Calls. If I top-up again with another $18, how long can I enjoy free incoming calls for?

Validity Period

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How do I know how many 20-Day Free Incoming Calls entitlement I have?
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Will I be notified when the 20-Day Free Incoming Calls is ending?
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Will my remaining 20-Day Free Incoming Calls still be valid after I have finished using my $18 credits during my last top-up?

 

How To Start Using Voicemail

Step 1: How to activate FREE VoiceMail service
Step 2: Set Call Divert/ Forward to your VoiceMail

How To Check Your Prepaid VoiceMail

With Voicemail, you no longer have to miss a call! When you're too busy to retrieve a call or when your mobile phone is switched off, callers will be directed to a voice message service.
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