Direct Carrier Billing Service for 3rd Party Goods Provider

1/27
What is ‘Collect on Behalf’ Service?
2/27
Is Collect on Behalf (or Direct Carrier Billing) Service available to Prepaid or Business customer?
3/27
What kind of content can be purchased from 3rd Party Goods Providers using Collect on Behalf Service?
4/27
What specific terms and conditions are applicable to Collect on Behalf Service?
5/27
Who can access my personal data?
6/27
Why is Collect on Behalf (or StarHub Billing) Service not available to me?
7/27
What is the transaction value limit and can it be changed?
8/27
What is the monthly spending limit and can it be changed?
9/27
How will the purchase look on my bill?
10/27
Will the customer be charged additional 7% GST on purchases made using Collect on Behalf Service?
11/27
What can be done if the customer claims to have been overcharged for a transaction?
12/27
Other than the StarHub Bill, does the customer receive an invoice or receipt for each purchase from 3rd Party Goods Providers as well?
13/27
Do I receive a notification to approve my transaction?
14/27
Can the customer remove Collect on Behalf Service as mode of payment or switch to an alternate payment method?
15/27
I changed my SIM card and the Collect on Behalf option is not shown.
16/27
If I switch from StarHub to another mobile carrier, can I still continue paying via Collect on Behalf (or Direct Carrier Billing) service?
17/27
How do I enable Collect on Behalf service if I have changed my MSISDN / SIM card?
18/27
I would like to return an app or request for a refund?
19/27
Do I need a StarHub Mobile Data connection to purchase content on 3rd Party Goods Providers?
20/27
Is it possible to purchase content and charge to your phone bill when in roaming?
21/27
Can purchases be made via PC/Mac?
22/27
What are the pre-requisites to use Collect on Behalf (or Direct Carrier Billing) Service on my device?
23/27
Why can’t I see the Collect on Behalf (or Direct Carrier Billing) option on my device?
24/27
Who should I contact if I have a question about an app/game/book/video/charity donation purchase?
25/27
How to recover paid apps or games?
26/27
I have made a purchase on but the app/game/book/video failed to install. What can I do?
27/27
Links to Official Help

 

 

Collect on Behalf (or Direct Carrier Billing) Service for Google Play Store FAQ

10 Questions
1/10
Which devices are compatible?
2/10
Why can’t I see the Collect on Behalf (or Direct Carrier Billing) option on my device?
3/10
I have changed my SIM card and no Collect on Behalf (or Direct Carrier Billing) option is shown on Google Play.
4/10
I have switched to another mobile operator and the Collect on Behalf (or Direct Carrier Billing) option is not shown.
5/10
Who should I contact if I have a question about a content purchase on Google Play Store?
6/10
Do I need a Gmail account to use Collect on Behalf (or Direct Carrier Billing)?
7/10
Why are the available content types on Google Play Store changing when I am in Roaming?
8/10
I want to stop paying via Collect on Behalf (or Direct Carrier Billing) option, how can I do so?
9/10
How do I recover paid apps?
10/10
I have made a purchase on Windows Phone Store but the app failed to install. What can I do?

 

Subscriptions on Google Play Store

9 Questions
1/9
How do I manage my subscriptions?
2/9
How do I cancel a subscription?
3/9
Can I carry over my subscriptions to a new Google Mail account?
4/9
What happens to my subscriptions if I change my phone?
5/9
Can I change my subscription from Monthly to Yearly or other way around?
6/9
Can I obtain a refund for a subscription within 15 minutes like one-time payment?
7/9
What is a free-trial period for subscription?
8/9
Are there any device-specific requirements for subscriptions?
9/9
Links to official help pages

 

Direct Carrier Billing Service for App Stores & iTunes

1/10
General Service Information
2/10
Restrictions
3/10
Bill Presentation or Charges on StarHub Bill
4/10
Switch Payment method or Remove Collect on Behalf Service
5/10
Refund/Waiver of Charges
6/10
Service Access
7/10
Support
8/10
Data Charges
9/10
Subscription
10/10
Links to Official Help Pages

 

Direct Carrier Billing Service for Google Play

1/9
General Service Information
2/9
Restrictions
3/9
Bill Presentation or Charges on StarHub Bill
4/9
Switch Payment Method or Remove Collect on Behalf Service
5/9
Switch SIM Card/Mobile Operator
6/9
Refund/Waiver of Charges
7/9
Service Access
8/9
Subscriptions on Google Play Store
9/9
Links to Official Help Pages

 

Direct Carrier Billing Service for Microsoft and Xbox

1/10
General Service Information
2/10
Restrictions
3/10
Bill Presentation or Charges on StarHub Bill
4/10
Switching of Payment Method or Removal of Collect on Behalf Service
5/10
Refund/Waiver of Charges
6/10
Service Access
7/10
Support
8/10
Data Charges
9/10
Subscription
10/10
Links to Official Help Pages
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