About JuniorProtect

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What is JuniorProtect Service?
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What are the benefits and features of JuniorProtect?
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How much is the monthly subscription fee for JuniorProtect?
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How do I sign up or subscribe my child for JuniorProtect?
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Can I unsubscribe JuniorProtect anytime?
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My child is currently subscribed to JuniorProtect Basic. Can I still sign up for JuniorProtect Plus?
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In the event of service transfer of ownership, will JuniorProtect be transferred over?

Eligibility

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Who can subscribe to JuniorProtect? (Mobile)
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Do I need a new SIM card to subscribe JuniorProtect (Mobile)?
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Can I subscribe JuniorProtect (Mobile) for my child who is using StarHub prepaid SIM?
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Who can subscribe to JuniorProtect? (Broadband)

How It Works

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How does content filters on JuniorProtect work?
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How does StarHub decide which websites to block with JuniorProtect?
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How do I know which are the pre-selected content categories which are blocked for my child?
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How are default categories set for each child?
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How do I block a specific website?
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How do I unblock a specific website?
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How effective is the filtering process?
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Will I be able to know which websites my child has visited?
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Does JuniorProtect works overseas? Will my child be protected by JuniorProtect while roaming?
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Can JuniorProtect block access to Mobile Apps?
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Can JuniorProtect block https websites?
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Does the service works if my child’s mobile device is connected to Wi-Fi?
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What is Parent Access service?
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How do I set the Parent Access password?
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When and where do I use the Parent Access password?
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How does JuniorProtect content filtering settings work on StarHub Mobile MultiSIM?
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How does JuniorProtect content filtering settings work on StarHub 2-in-1 LINE?

JuniorProtect Plus Features (New)

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How do I set time restrictions for my child?
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How do I turn on / off mobile data access for my child?
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What happens when the mobile data is turned off? Can it be turned back on anytime?
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When mobile data access is turned off, is roaming data also turned off?
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Can I schedule or specify date & time when to automatically turn on / off mobile data access for my child?
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How accurate is JuniorProtect Plus location trail?
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How recent is the last known location data reflected?
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What is the frequency of the location trail data?
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I have subscribed my child to JuniorProtect Plus but there is no location data displayed.
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Do I need to turn on location services on my child’s device to capture the location trail data?
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Can I view my child’s location trail outside of Singapore?
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Can I track the location trail of other mobile lines under my Hub iD?
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Is the activity report real-time?
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How soon can I view my child’s Internet activity report?
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Can I view or generate a customised Internet activity report for my child in the past 6 months?
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Does the activity report include non-blocked sites that my child visits/browses?
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How do I manage JuniorProtect notification alert settings?
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Can I receive e-mail alerts if I am using Hub iD Lite?
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