General Service Information

1/6
How does Microsoft and Xbox Collect on Behalf (or Direct Carrier Billing) work?
2/6
Is Collect on Behalf (or Direct Carrier Billing) Service available to Prepaid or Business customer?
3/6
How to sign up for Collect on Behalf (or Direct Carrier Billing)?
4/6
What kind of content can be purchased from Microsoft using Direct Carrier Billing Service?
5/6
What specific terms and conditions are applicable to Collect on Behalf (or Direct Carrier Billing) Service?
6/6
Who can access my personal data?


Restrictions

1/4
Why is Collect on Behalf (or Direct Carrier Billing) Service not available to me?
2/4
What is the transaction value limit and can it be changed?
3/4
What is the monthly spending limit and can it be changed?
4/4
Will I be able to set up Collect on Behalf (or Direct Carrier Billing) using a single StarHub mobile number for all of the Microsoft accounts?


Bill Presentation or Charges on StarHub Bill

1/3
How will the purchase look on my bill?
2/3
Will customer be charged additional 7% GST on purchases made using Collect on Behalf Service?
3/3
Other than StarHub Bill, Do I receive an invoice or receipt for each purchase from Microsoft as well?


Switching of Payment Method or Removal of Collect on Behalf Service

1/3
Can I switch to an alternate payment method?
2/3
If I switch from StarHub to another mobile carrier, can I still continue paying via Collect on Behalf (or Direct Carrier Billing) service?
3/3
Can purchases be made via PC/Mac?


Refund/Waiver of Charges

1/2
Do I need a Microsoft account to use Collect on Behalf (or Direct Carrier Billing)?
2/2
Do I need a internet connection to purchase content on Microsoft Store and Xbox?


Refund/Waiver of Charges

1/1
Can I obtain a refund for my purchase?


Service access

1/2
Do I need a Microsoft account to use Collect on Behalf (or Direct Carrier Billing)?
2/2
Do I need a internet connection to purchase content on Microsoft Store and Xbox?


Support

1/2
Who should I contact if I have a question about a content purchase on Microsoft products?
2/2
I want to stop paying via Collect on Behalf (or Direct Carrier Billing) option, how can I do so?


Data Charges

1/1
Apart from the application listed price are there additional fees for the use of mobile billing service?


Subscription

1/2
How do I manage my subscriptions?
2/2
How to cancel a subscription?
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