General Service Information

1/5
What is ‘Collect on Behalf’ or ‘Direct Carrier Billing’ Service for App Stores?
2/5
Is Collect on Behalf (or Direct Carrier Billing) Service available to Prepaid or Business customer?
3/5
What kind of content can be purchased from App Store using Direct Carrier Billing Service?
4/5
What specific terms and conditions are applicable to Collect on Behalf (or Direct Carrier Billing) Service?
5/5
Who can access my personal data?


Restrictions

1/3
Why is Collect on Behalf (or Direct Carrier Billing) Service not available to me?
2/3
What is the transaction value limit and can it be changed?
3/3
What is the monthly spending limit and can it be changed?


Bill Presentation or Charges on StarHub Bill

1/3
How will the purchase look on my bill?
2/3
Will customer be charged additional 7% GST on purchases made using Collect on Behalf Service?
3/3
Other than StarHub Bill, Do I receive an invoice or receipt for each purchase from Google as well?


Switching of Payment Method or Removal of Collect on Behalf Service

1/1
Can I switch to an alternate payment method?


Switching of SIM Card/Mobile Operator

1/3
I changed my SIM card and the Collect on Behalf (or Direct Carrier Billing) option is not shown.
2/3
If I switch from StarHub to another mobile carrier, can I still continue paying via Collect on Behalf (or Direct Carrier Billing) service?
3/3
How do I enable Collect on Behalf (or Direct Carrier Billing) service if I have changed my MSISDN/SIM card?


Refund/Waiver of Charges

1/6
Can I obtain a refund for my purchase?
2/6
I would like to return an app on Google Play Store?
3/6
How to return an app within the 2 hours return period:
4/6
What if I want a refund and I've owned the App for longer than 2 hours?
5/6
How can I control unauthorized purchases?
6/6
What devices are compatible?


Service Access

1/12
Do I need a StarHub Mobile Data connection to purchase content on Google Play?
2/12
Is it possible to purchase content and charge to your phone bill when in roaming?
3/12
Can purchases be made via PC/Mac?
4/12
If I accidentally delete an app, will I be charged twice to get it again?
5/12
Why can’t I see the Collect on Behalf (or Direct Carrier Billing) option on my device?
6/12
I have changed my SIM card and no Collect on Behalf (or Direct Carrier Billing) option is shown on Google Play.
7/12
I have switched to another mobile operator and the Collect on Behalf (or Direct Carrier Billing) option is not shown.
8/12
Who should I contact if I have a question about a content purchase on Google Play Store?
9/12
Do I need a Gmail account to use Collect on Behalf (or Direct Carrier Billing)?
10/12
Why are the available content types on Google Play Store changing when I am in Roaming?
11/12
I want to stop paying via Collect on Behalf (or Direct Carrier Billing) option, how can I do so?
12/12
How do I recover paid apps?


Subscriptions on Google Play Store

1/8
How do I manage my subscriptions?
2/8
How do I cancel a subscription?
3/8
Can I carry over my subscriptions to a new Google Mail account?
4/8
What happens to my subscriptions if I change my phone?
5/8
Can I change my subscription from Monthly to Yearly or other way around?
6/8
Can I obtain a refund for a subscription within 15 minutes like one-time payment?
7/8
What is a free-trial period for subscription?
8/8
Are there any device-specific requirements for subscriptions?

 

Links to Official Help Pages

Google Support Page

Google Wallet
(Customer login required)

Transaction History, Refunds functionality, Customer Support Contact, Billing Help links.

Google Play Help Centre

Self-Help Information, FAQs

Google Play Store
(Customer login required)

Transaction History, Refunds functionality, Customer Support Contact, Billing Help links

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