SmartWallet

Cessation of SmartWallet App FAQ

1/6
When will the SmartWallet app cease?
2/6
Why is StarHub ceasing the SmartWallet app?
3/6
What will happen to the NFC Transit TriSIM that I am currently using?
4/6
How do I top up the NFC EZ-Link purse, check the balance and transaction history of the NFC EZ-Link purse without the SmartWallet app?
5/6
Who do I contact if I have enquiries on the NFC Transit TriSIM?
6/6
What will happen to my NFC EZ-Link purse balance if I do not wish to continue using the NFC Transit TriSIM?

 

FAQ for StarHub NFC Transit TriSIM

8 Questions
1/8
What is NFC?
2/8
How is NFC useful to me?
3/8
What is NFC Transit TriSIM?
4/8
Who can subscribe to StarHub NFC Transit TriSIM?
5/8
Where can I get the StarHub NFC Transit TriSIM?
6/8
How much do I have to pay to subscribe to NFC Transit TriSIM?
7/8
Who do I call for help for problems with NFC Transit TriSIM?
8/8
What do I need to do if I want to terminate the payment cards in my NFC Transit TriSIM?

 

FAQ for NFC EZ-Link Purse

14 Questions
1/14
How does NFC work on NFC EZ-Link purse?
2/14
Where can I use my NFC EZ-Link purse for payment?
3/14
How do I make payment with NFC EZ-Link purse?
4/14
Can I use my existing NFC SIM to pay for bus/ MRT/ LRT rides?
5/14
Where can I top-up the value on my NFC EZ-Link purse?
6/14
Is there a limit to the top-up amount for the NFC EZ-Link purse?
7/14
Is there an expiry date to the use of my NFC EZ-Link purse?
8/14
How do I check the balance on my NFC EZ-Link purse?
9/14
Where can I check the card number (“CAN”) of my NFC EZ-Link purse?
10/14
Can I view my transactions made using the NFC EZ-Link purse?
11/14
Can my NFC EZ-Link purse be on EZ-Reload by Card or EZ-Reload by GIRO scheme?
12/14
What happens to my NFC EZ-Link purse if I change to a new SIM card?
13/14
Can I get the remaining value stored in my NFC EZ-Link purse back if I lose my NFC handset?
14/14
I do not want to use the NFC EZ-Link purse on StarHub NFC Transit TriSIM anymore. How can I get the refund of the remaining value back?

 

General NFC Troubleshooting FAQ

2 Questions
1/2
Scenario 1: You are making a retail purchase at a merchant outlet that accepts NFC EZ-Link purse payment. However, the cashier declines to accept payment by NFC EZ-Link purse as he/she is not familiar with this new payment product.
2/2
Scenario 2: You are making a purchase at a merchant outlet that accepts NFC EZ-Link purse payments. However, the contactless payment reader is not detecting your NFC-enabled handset after repeated tries.

 

2-in-1 LINE FAQ

Cessation

6 Questions
1/6
Why is 2-in-1 LINE VAS being ceased?
2/6
When will the 2-in-1 LINE service be ceased?
3/6
What will happen to the data/content in the 2-in-1 LINE including contact list, SMS, call logs and voicemail greetings?
4/6
I am currently a 2-in-1 LINE subscriber. Would I be able to retain the same 2-in-1 LINE number if I sign up for a new mobile plan?
5/6
Is there an alternative to this 2-in-1 LINE service?
6/6
Will the 2-in-1 LINE monthly recurring charge of $5.35 be pro-rated?

 

About

2 Questions
1/2
What is 2-in-1 LINE?
2/2
How much does the 2-in-1 LINE service cost?

 

Eligibility

1/4
How to know if I am eligible for the service?
2/4
Do I need a new SIM to enjoy this service?
3/4
Can I sign up if I'm on prepaid service?
4/4
Is 2-in-1 LINE supported across all mobile lines and services from StarHub?

 

Activation

1/8
How do I activate and download the 2-in-1 LINE app/service?
2/8
I forgot my Hub iD password / I don’t have a Hub iD account – What do I do?
3/8
Can I choose the number of my 2-in-1 LINE?
4/8
Can I convert or use an existing secondary StarHub mobile number/line to apply for this 2-in-1 LINE service?
5/8
Can I request for more than one 2-in-1 LINE number?
6/8
Can I change or replace my 2-in-1 LINE number?
7/8
I did not receive the SMS confirmation. My activation wasn’t successful, what do I do?
8/8
How long does it take for my 2-in-1 LINE to be activated?

 

Service Usage – Calls

1/10
How can I differentiate incoming calls to my primary line or 2-in-1 LINE?
2/10
What about outgoing calls from my primary line or 2-in-1 LINE?
3/10
Can I differentiate my phone contacts from my 2-in-1 LINE contacts?
4/10
Can I call foreign numbers with my 2-in-1 LINE?
5/10
I have special IDD calling rates with my main line. Will I be able to enjoy these benefits also when I am using my 2-in-1 LINE?
6/10
If I am not subscribed to Caller Number Display, what will be the display if I receive calls to my 2-in-1 LINE?
7/10
I currently have MultiSIM StarHub service; will I still receive calls from my 2-in-1 LINE across all my phones?
8/10
Can I make HD Voice or HD Voice+ calls using 2-in-1 LINE?
9/10
How do I block selected callers?
10/10
Can I block all calls to my 2-in-1 LINE number?

 

Service Usage – Voicemails

1/5
I have the voicemail enabled on my main line; will it still work if I sign up for the 2-in-1 LINE service?
2/5
How do I listen to my voice mail messages?
3/5
How do I set customized voicemail greetings?
4/5
Can I have the same voicemail on both the main line and 2-in-1 LINE?
5/5
I do not want my 2-in-1 LINE calls to be diverted to voicemail. Can I disable voicemail for 2-in-1 LINE?

 

Service Usage – SMS

1/4
Can I send SMS to foreign numbers with my 2-in-1 LINE?
2/4
Can I receive/send SMS via my 2-in-1 LINE when I am overseas or using an overseas SIM card?
3/4
Can I send and receive SMS over Wi-Fi?
4/4
Why must I turn on Location Services to send SMS?

 

Service Usage – Data

1/2
Does the service require data? Will there be additional charges for data usage?
2/2
Does 2-in- 1 LINE works on Wi-Fi?

 

Roaming

1/4
Can I use my 2-in-1 LINE outside of Singapore (Roaming)?
2/4
Does the 2-in-1 LINE service also works for GlobalRoam *108*?
3/4
Can I send SMS using 2-in-1 LINE while roaming?
4/4
Can I make outgoing calls using 2-in-1 LINE while roaming?

 

Billing

1/1
How will 2-in-1 LINE usage be displayed on my StarHub bill?

 

Termination

1/10
How can I cancel my 2-in-1 LINE account?
2/10
Is there a minimum contract period before I can terminate the 2-in-1 LINE service?
3/10
If I cancel my 2-in-1 LINE, could I have it back in the future? Will I get the same number?
4/10
If I cancel my main StarHub mobile line, can I still use the 2-in-1 LINE?
5/10
If I port my main line to another operator, can I keep my 2-in-1 LINE?
6/10
Is the 2-in-1 LINE service transferable?
7/10
Can I convert my 2-in-1 LINE into a regular StarHub LINE with its mobile and its SIM features?
8/10
If I change my StarHub primary line number, can I continue to use my 2-in-1 LINE number?
9/10
If I transfer my StarHub primary line to a business registered number, can I continue to use the 2-in-1 LINE number?
10/10
If I transfer my StarHub primary line to a third party, can the third party continue to use the 2-in-1 LINE number?

 

Others

1/8
Can I use 2-in-1 LINE to sign up for chat/messaging apps ?
2/8
Can I use my 2-in-1 LINE number to subscribe for Premium SMS/SMS info updates?
3/8
Can I send/receive MMS using 2-in-1 LINE?
4/8
What happens if a sender sends a MMS to my 2-in-1 LINE number?
5/8
How do I report a bug/issue encountered in the app?
6/8
Can I download and use 2-in-1 LINE app on a separate mobile device?
7/8
Does 2-in-1 LINE support Connecting Tones?
8/8
Does 2-in-1 LINE works with O.N.E Phone?
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