Compliance Report for Q4/ 2018

StarHub has met all applicable QoS standards required by IMDA.

PUBLIC CELLULAR MOBILE TELECOMMUNICATION SERVICES (PCMTS)

Oct

Nov

Dec

No. of Complaints

10

13

10

a) Company Policies/Procedures

0

1

4

b) Services/ Equipment Prices

0

0

0

c) Quality of Service/ Equipment

2

4

3

d) Customer/ Technical/ After Sales Support Services

5

4

1

e) Billing and Payment Issues

3

4

2

f) Others 

0

0

0

* Includes both domestic and international services for mobile originated calls

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