Compliance Report for Q2/ 2018

StarHub has met all applicable QoS standards required by IDA.

PUBLIC CELLULAR MOBILE TELECOMMUNICATION SERVICES (PCMTS)

Apr

May

Jun

No. of Complaints

13

17

16

a) Company Policies/Procedures

2

1

2

b) Services/ Equipment Prices

0

0

0

c) Quality of Service/ Equipment

9

11

11

d) Customer/ Technical/ After Sales Support Services

2

2

2

e) Billing and Payment Issues

0

3

1

f) Others 

0

0

0

* Includes both domestic and international services for mobile originated calls

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