Compliance Report for Q3/ 2018

StarHub has met all applicable QoS standards required by IDA.

PUBLIC CELLULAR MOBILE TELECOMMUNICATION SERVICES (PCMTS)

Jul

Aug

Sep

No. of Complaints

16

17

12

a) Company Policies/Procedures

1

1

3

b) Services/ Equipment Prices

0

0

0

c) Quality of Service/ Equipment

12

12

6

d) Customer/ Technical/ After Sales Support Services

0

3

1

e) Billing and Payment Issues

3

1

2

f) Others 

0

0

0

* Includes both domestic and international services for mobile originated calls

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