Compliance Report for Q1/ 2018

StarHub has met all applicable QoS standards required by IDA.

PUBLIC CELLULAR MOBILE TELECOMMUNICATION SERVICES (PCMTS)

Jan

Feb

Mar

No. of Complaints

27

17

21

a) Company Policies/Procedures

4

1

2

b) Services/ Equipment Prices

0

0

0

c) Quality of Service/ Equipment

12

12

14

d) Customer/ Technical/ After Sales Support Services

6

4

4

e) Billing and Payment Issues

5

0

1

f) Others 

0

0

0

* Includes both domestic and international services for mobile originated calls

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