DataTravel FAQ

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What is DataTravel?
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How do I purchase and activate the DataTravel plan?
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What is the difference between DataTravel Asia-Pacific and DataTravel Global?
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Who can purchase the DataTravel plan?
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Do I need to activate any roaming service to subscribe to DataTravel?
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Can I purchase the DataTravel plan while I am also subscribed to RoamEasy Daily?
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Can I purchase the DataTravel plan while I am also subscribed to RoamEasy Monthly 400MB/1GB or BlackBerry DataRoam Unlimited?
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I have purchased the DataTravel plan, how would the data be consumed when roaming in DataTravel Unlimited’s supported destinations?
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What are the destinations which support DataTravel Asia-Pacific?
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What are the destinations which support DataTravel Global?
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What happens to the unused data in my DataTravel plan if I did not manage to fully utilise it within the validity period?
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I have unused data in my DataTravel plan and has purchased another DataTravel plan, can the unused data be accumulated?
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Can I extend my DataTravel validity if I have purchased additional DataTravel plan?
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Is there a limit or cap on how much data I can accumulate?
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Can I still purchase another DataTravel plan if my accumulated data roam bundle has reached 100GB?
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Can I purchase DataTravel now but only start the validity at a later date, at the day/time of travel?
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When will the DataTravel Asia-Pacific plan expire if I have purchased a DataTravel Asia-Pacific 2GB (30 days) plan on 1 July 2018 and another DataTravel Asia-Pacific 3GB plan (30 days) on 5 July 2018?
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Can I purchase a combination of DataTravel Asia-Pacific 2GB and DataTravel Asia-Pacific 3GB?
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Can I purchase a combination of DataTravel Asia-Pacific and DataTravel Global?
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I have purchased both DataTravel Asia-Pacific and DataTravel Global, how would the data be consumed when roaming in the same supported destinations, for example in Japan?
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How do I check the balance data or expiry date of my DataTravel plan?
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Will I receive notification on the balance data or expiry date of my DataTravel plan?
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What will happen after the DataTravel plan has expired or when the data in the DataTravel plan has been fully utilized?
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How do I pay for a DataTravel plan?
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I have subscribed the Pay-As-You-Roam service, will I incur an additional 20% surcharge for DataTravel?
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Do I need to terminate my DataTravel if I am not using it?
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I have accidentally purchased a DataTravel plan, can I cancel and get refund for it?
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I purchased a DataTravel plan but have also terminate the International Roaming or Pay-As-You-Roam service. What happened to the unused data under my DataTravel plan?
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Can my Shareplus dependent line utilize the DataTravel data roam bundle that I have purchased under my mobile line?
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My child is using Shareplus dependent line tied to my mobile subscription, how do I activate DataTravel for my child?
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Can I use DataTravel with my MultiSIM service?
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What will happen to the remaining DataTravel balance if I transfer my mobile line to another customer or to another billing account within its validity period?
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Why did I receive an SMS indicating that my data roam service has been auto-enabled when I purchase DataTravel plan?
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Why am I still unable to surf the Internet even though I am connected to an overseas roaming network?
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How do I set the Access Point Name (APN) on my device?

 

How to subscribe to DataTravel

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Activating DataTravel via My StarHub app
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You can also view and manage your DataTravel Usage via My StarHub app
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Activating DataTravel via SMS
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Activating DataTravel via Short Codes
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Activating DataTravel via My Account Manager
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How to check DataTravel balance via My Account Manager

 

DataTravel Unlimited FAQ

6 Questions
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What is this DataTravel Unlimited?
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How do I enjoy DataTravel Unlimited?
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Who can enjoy DataTravel Unlimited?
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How much will I be charged if my Data Roam usage did not reach the daily usage cap?
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I have used 10MB on Japan's DoCoMo and Hong Kong's Hutchison on the same day, how much will I be charged?
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I am a MultiSIM user. Will my data roam usage on both SIM cards be combined?
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