Where to buy

Where do I purchase StarHub Prepaid Cards?

 

Prepaid Registration

1/17
What is the Prepaid SIM card registration limit as of 1 April 2014?
2/17
Why am I allowed to register 3 Prepaid SIM cards only?
3/17
Why must I register my Prepaid SIM cards?
4/17
How do I register and activate my Prepaid SIM card?
5/17
I have lost my NRIC. Can I register my Prepaid SIM card with my driving license?
6/17
What is the minimum age for Prepaid SIM Card registration?
7/17
Are there any penalties for customers who do not produce identification documents for registration?
8/17
How can I check if my Happy Prepaid has been registered?
9/17
How do I check the number of Prepaid SIM cards that I have purchased/registered?
10/17
I have registered 10 Prepaid SIM cards before 1 April 2014. Can I retain all my SIM cards?
11/17
I have registered 3 Prepaid SIM cards before 1 April 2014. Can I purchase a 4th Prepaid SIM card?
12/17
I have 3 Prepaid SIM cards and have converted one of my Prepaid numbers to mobile post-paid subscription. Why can’t I register for a new Prepaid SIM card?
13/17
Where can I de-register my StarHub Happy Prepaid SIM card?
14/17
I have registered 5 Mobile Prepaid SIM cards and need to replace a faulty SIM card. Can I keep all my 5 SIM cards? Can I get the replacement SIM card from another service provider?
15/17
I have registered 5 Prepaid SIM cards before 1 April 2014 I have received a notification from StarHub to re-register my details. Can I still keep all my 5 cards?
16/17
Can I port one of my Prepaid numbers from another service provider to StarHub?
17/17
Where can I port my existing Prepaid number from another service to StarHub Prepaid?

 

Prepaid SIM Replacement

5 Questions
1/5
My Prepaid SIM card is faulty, where can I get it replaced? Is it chargeable?
2/5
I would like to change my Prepaid SIM to micro SIM card, where can I do so?
3/5
I have lost my Prepaid SIM card, where can I get it replaced? Is it chargeable?
4/5
My Prepaid SIM card is faulty, can you deliver the replacement SIM to me free?
5/5
When I replace my SIM card, will I be able to retain my number and balance credits?

 

Prepaid Validity Expiry

1/2
What top-up denominations will extend the validity period of the prepaid SIM card?
2/2
What is the validity period for StarHub Prepaid SIM cards?

 

Validity Extension Packs FAQ

9 Questions
1/9
What is Validity Extension for Prepaid Main Wallet?
2/9
What are the benefits of Validity Extension for Prepaid Main Wallet?
3/9
Is the Validity Extension for Prepaid Main Wallet open to all StarHub Prepaid SIM?
4/9
How do I purchase the Validity Extension for Prepaid Main Wallet VAS?
5/9
My Prepaid Main Wallet has expired. Can I still purchase the Validity Extension VAS?
6/9
How do I know if my purchase for Validity Extension is successful?
7/9
Is there a maximum period for validity extension of main wallet?
8/9
Will the deduction from my main wallet take place before my prepaid SIM card validity is extended?
9/9
Can StarHub do the refund after the Validity Extension VAS is purchased?

 

Eligibility

  • Open to all StarHub Mobile Prepaid Active Voice SIM only
  • This Value Added Service must be purchased prior to main wallet expiry.
  • Main wallet must have sufficient credits for fee deduction to extend the Main wallet validity date.
  • Multiple packs can be purchased as long as your main wallet validity does not exceed the maximum period of 180 days.
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