*SmartSurf HD Plans have been ceased on 1 July 2016.
StarHub’s suite of SmartSurf HD plans offers customers unlimited HD Voice calls and SMS. They need not worry about what is left in their talktime and SMS bundles.
Yes, all SmartSurf HD plans offer unlimited calls to all StarHub mobile and fixed line numbers.
SmartSurf HD mobile plans will not be available for sign-up or contract renewal from 1 July 2016. Existing SmartSurf HD plan customers can choose to stay on their current plan without renewing the contract.
This initiative is part of our ongoing efforts to streamline our service offerings for customers to take advantage of the latest mobile technology on new, faster, more advanced phones.
Customers are advised to take all reasonable steps to prevent fraudulent, improper or illegal use of the services. This includes transmitting, soliciting, spam and reselling or otherwise providing the services to third parties without StarHub’s consent. More details are at General Terms & Conditions.
StarHub’s SmartSurf HD plans are primarily packaged to address the communication needs of customers who rely heavily on voice calls and SMS, for example, insurance brokers, real estate agents and event managers. Heavy data users can consider signing up for our existing SmartSurf plans, which offer a larger data bundle.
Yes, SmartSurf HD plans will co-exist with SmartSurf and PowerValue plans.
StarHub’s SmartSurf HD plans are primarily packaged for a growing segment of customers who relies heavily on voice calls and SMS. Heavy data users can consider signing up for our existing SmartSurf plans, which offer a lower excess data usage charge. You may wish to know that SmartSurf HD Premium also offers a lower excess data usage charge of $5.35 per GB.
SmartSurf HD plans are eligible for Hub Club membership but not Hub Club discount.
4G SmartAccess is exclusively available to SmartSurf HD plan users, offering priority for their 4G data traffic when the network is heavily accessed.
Top 5 questions:
- 1. I am travelling overseas, how can I activate roaming or manage data?
- 2. How do I pay my bills online?
- 3. How do I check the speed of my broadband connection?
- 4. How do I check the balance on my prepaid card?
- 5. I am moving house, how do I migrate all of my StarHub services to the new residential address?