Closure of 2G Services Consumer FAQ

1/19
Why is StarHub shutting down 2G network? Will the other telecommunication operators be shutting down their 2G network as well?
2/19
How will this closure affect me? What do I need to do?
3/19
Does this 2G network closure impact both prepaid and postpaid customers?
4/19
I am an inbound roamer. How does this 2G network closure impact me?
5/19
How will I know if I am on a 2G-only device?
6/19
Does my phone setting restrict network access to 2G and how can I turn it off?
7/19
I am currently using a 2G device. What are my options to prepare for the 2G network closure in 2017?
8/19
Will I need to change SIM card to enjoy 3G/4G connection?
9/19
Will I need to change my mobile plan to enjoy 3G/4G connection?
10/19
What is your 3G/4G coverage now? Will I experience issue with the network after the shutdown?
11/19
With the cessation of the 2G network, does that mean StarHub will no longer offer SMS services?
12/19
2G network in Singapore will be closing on 1 April 2017, why are you stopping it earlier for newly activated SIM card?
13/19
Are you the only Telco that is stopping 2G network for newly activated SIM from 15 November 2016?
14/19
I have to get a SIM card replacement for my 2G phone. Will my mobile service be affected?
15/19
I am using a 2G phone and I have activated my SIM card before 15 November 2016. Will my mobile service be affected?
16/19
I do not own a 3G/4G phone, what should I do?
17/19
Why am I still recieving a 2G signal after 1 April? Is there an extension of the closure date?
18/19
How will the progressive shutdown occur? Where are the locations where the shutdown starts and/or ends? Does this mean that customers have effectively till the mid of April to upgrade?
19/19
I'm currently on a Dual SIM device. How do I know if the second SIM card slot supports 3G/4G?

 

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