4G LTE FAQ
4G LTE and 3G DC-HSPA+ are known as 4th Generation Long Term Evolution and 3rd Generation Dual Cell High-Speed Packet Access Plus, respectively. 4G LTE and 3G DC-HSPA+ offer peak download speed of up to 75Mbps and 42Mbps, respectively. Both networks enable customers to enjoy bandwidth intensive content such as mobile TV, video and music streaming, cloud services and social networking, among others.
Customer will require a LTE or DC-HSPA+ mobile device and appropriate mobile plan to enjoy the service. For example, to enjoy 4G LTE service, customer will need to have a LTE handset or LTE dongle and subscribe to any SmartSurf HD / SmartSurf mobile plan, or MaxMobile Elite (2GB/6GB/11GB) Datapack plan.
In areas where 4G LTE has not been deployed, subscribers of SmartSurf/ SmartSuf HD mobile plans or MaxMobile Elite (2GB/6GB/11GB) plans will be seamlessly switched to DC-HSPA+ or 3G connectivity.
StarHub’s 4G LTE service operates on 1800MHz and 2600MHz spectrum. Hence, some overseas 4G LTE mobile devices may not be compatible with our 4G network.
When you are connected on 4G LTE network, your mobile will show “4G” or “LTE” while DC-HSPA+ connection, it will show you “H+” or “3G”.
Current 4G smartphones or devices only initiate change from 3G to 4G during idling stage. If you are currently streaming video via 3G network, you will automatically be switched to 4G when you had finished your video session.
Top 5 questions:
- 1. I am travelling overseas, how can I activate roaming or manage data?
- 2. How do I pay my bills online?
- 3. How do I check the speed of my broadband connection?
- 4. How do I check the balance on my prepaid card?
- 5. I am moving house, how do I migrate all of my StarHub services to the new residential address?