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What sort of calls can I make with Digital Voice Global?
2/51
How do I make local and international calls with Digital Voice Global?
3/51
What do you mean by "One Number For Life"?
4/51
Can I keep my existing SingTel number?
5/51
I am a Digital Voice Home subscriber, can I port my line to Digital Voice Global?
6/51
I am a Digital Voice Home subscriber with the Number Retention service, can I port my line to Digital Voice Global?
7/51
I am a Digital Voice Global subscriber, can I port my line to Digital Voice Home?
8/51
Is Digital Voice Global available to business customers?
9/51
I am a Digital Voice Global subscriber with Number Retention service, can I port my line to Digital Voice Home?
10/51
Is Digital Voice Global available to business customers?
11/51
Can I retain my existing business fixed-line phone number if I subscribe to Digital Voice Global?
12/51
Can I cancel my Number Retention Service application before my installation date?
13/51
Will I be able to transfer my Digital Voice Global service with a ported number under the Number Retention Service to another person?
14/51
I want to terminate my Digital Voice Global with Number Retention Service but I do not wish to retain my ported-in number. What must I do?
15/51
I want to terminate my Digital Voice Global with Number Retention Service and I wish to retain my ported-in number with my previous service provider. What must I do?
16/51
Is there a more convenient way for me to inform callers of my new Digital Voice Global Number if I do not use the Number Retention Service?
17/51
Can I use multiple phones with Digital Voice Global service?
18/51
Can I use my pulse-dialling phone with Digital Voice Global?
19/51
Does Digital Voice Global support dial-up modem usage?
20/51
Does Digital Voice Global support faxing?
21/51
Can I use Digital Voice Global for my home security system?
22/51
Can I operate a virtual private network (VPN) application behind the IAD?
23/51
Can I surf the Internet and make a voice call simultaneously?
24/51
Is there a minimum broadband speed for Digital Voice Global to work properly?
25/51
Is there an advantage in using Digital Voice Global with the MaxOnline broadband network, over other networks?
26/51
Will my IAD work when I bring it overseas? Are there any restrictions?
27/51
What causes the Digital voice Global service to be blocked? How can I overcome this?
28/51
How can I ensure that the Digital Voice Global service works when I bring my IAD overseas?
29/51
Why do I experience poor voice quality when I use the Digitak Voice Softphone app overseas?
30/51
If I have any connection or call issues when I am overseas, how can I contact StarHub?
31/51
What is the voice quality of Digital Voice Global?
32/51
Why do I experience drop calls or poor voice quality?
33/51
Why do I experience drop call when I move from Wi-Fi to mobile network (e.g. 4G), or vice versa?
34/51
Why are the caller and recipient unable to hear each other after the call is connected?
35/51
Why do I hear interference and echo sound during the call?
36/51
Can I login to the Digital Voice Softphone app on multiple phones at the same time?
37/51
Why am I unable to make calls using "+" prefix?
38/51
What is the supported platform and OS version for the Digital Voice Softphone app?
39/51
Why am I unable to receive calls when the Digital Voice Softphone app is put to the background on my iOS or Android phone?
40/51
Will I be logged out from Digital Voice Softphone app after putting the app at the background for some time?
41/51
If I were advised by the Customer Care Consultant to reset the IAD because of a problem with my broadband service, would the Digital Voice Global service be affected?
42/51
Can I still call emergency numbers such as 999 if there is a power failure?
43/51
What if I lose the IAD?
44/51
I am physically in Singapore. Can I dial Singapore emergency numbers (e.g. Singapore Police Force) using Digital Voice Global? How should I dial?
45/51
I am physically in an overseas country. Can I dial foreign emergency numbers using Digital Voice Global? How should I dial?
46/51
I am physically overseas, can I dial the Singapore emergency numbers using Digital Voice Global? How should I dial?
47/51
How will I be billed for my Digital Voice Global subscription and usage charges?
48/51
What should I do if I encounter a technical or service problem?
49/51
What number do I call if I have questions about my bill?
50/51
What number do I call if I want to change or modify my Digital Voice services?
51/51
I've moved, can I relocate my IAD to my new address?
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