Monthly Installment Plan FAQ
Monthly Equipment Installment is a payment plan which allows StarHub customers to spread the payments of the eligible devices over a period in equal installment amount charged to your monthly StarHub bill.
Yes. Customer can purchase selected broadband router on monthly equipment installment plan during point of sign-up.
Yes. Customer can choose to pay full price for the broadband router. Please indicate your preference to our sales personnel during the sign-up at shop or sales hotline, or select the preferred option from online store for customer self-service.
Yes. It is subject to the eligibility check at point of sign up.
This plan is available to Standalone broadband services including StarHub Cable and Fibre Broadband services, Dual Broadband, HomeHub Cable and HomeHub Fibre Services. Customers will have to sign up a 24-month service contract. StarHub reserves the right to determine a customer’s eligibility to participate in the Monthly Equipment Installment payment at point of sign up.
Monthly equipment installment plan for router is only available for residential broadband customers, it is not available for BRN customers, including BRN customers registered under residential addresses.
Customer can buy the broadband router on installment plan during sign-up for broadband service at StarHub shop (exclude exclusive partners), online store and sales hotline at 1630. Click here for the list of StarHub shops.
The remaining installment amount will be billed in full upon the transfer of the service. The new owner of the service is not allowed to take up installment plan under this service transferred under his name.
The installment will continue to be billed monthly. Customer will have to pay all outstanding installments that have been billed, and other outstanding charges, before the service can be restored.
No. The take-up of installment plan for broadband router can only be done upon signing up new or recontracting existing broadband service.
Maximum 2 installments for 2 different routers can be taken for a broadband service under one NRIC.
Top 5 questions:
- 1. I am travelling overseas, how can I activate roaming or manage data?
- 2. How do I pay my bills online?
- 3. How do I check the speed of my broadband connection?
- 4. How do I check the balance on my prepaid card?
- 5. I am moving house, how do I migrate all of my StarHub services to the new residential address?