FAQs for Refer A Friend Programme

 

  1. Who is eligible to participate in StarHub Friends Programme?
    StarHub Friends Programme is open to any consumers, including non StarHub customers, who are 18 years and above.

  2. How will I receive credit after my friend successfully subscribes to a StarHub Service?
    A StarHub Friends FEVO Prepaid MasterCard that will be couriered to you within 7 business days upon the first successful subscription of StarHub service(s) from any of your referred friends.

    You will need to register and activate your card either at www.fevocard.com.sg or download FEVO apps from Google play or Apple App Store.

    Only successfully registered cards can be credited by StarHub.

  3. Why is it that I have successfully registered my StarHub Friends FEVO MasterCard but still have not received any credit?
    The credit will be credited into your StarHub Friends FEVO Prepaid MasterCard within 90 days after your friends have successfully subscribed to a StarHub service.

  4. Can I refer a friend who is interested in other StarHub services beside Mobile, HomeHub/HomeHub GO, StarHub TV or Broadband?
    Currently, the StarHub Friends programme is limited to the subscription of Post-paid Mobile, HomeHub/HomeHub Go, StarHub TV and Broadband service.

  5. Can I refer a friend who is below 18 years of age?
    No. Only customers with age 18 years and above can sign up for a StarHub service.

  6. How do I replace my lost/stolen/damaged StarHub Friends FEVO Prepaid MasterCard?
    You can send an email request to sh_friends@starhub.com. There is a replacement fee of $15. The deactivation of lost/stolen/damaged StarHub Friends FEVO Prepaid MasterCard will be on best effort basis and StarHub is not liable for any unauthorised usage of lost/stolen StarHub Friends FEVO Prepaid MasterCard.

  7. How can I find out more?
    You can email us at sh_friends@starhub.com.

  8. How much do I get per successful referral?
    The table below reflects the credit you will receive per referral-
Services Referrals  

Criteria

Per Piece

Mobile

1. 4G plans (Not applicable to Sim Only)
2. Recon existing contract >21mth

S$30

StarHub TV

3. Min 3 Basic Tiers
4. Recon existing contract >21mth

S$30

StarHub Cable Broadband

1. For 100 mbps only
2. Recon existing contract >21mth

S$30

StarHub Fibre Broadband

1. Payout for Fibre only (Dual broadband)
2. Recon existing contract >21mth

S$40

StarHub Dual Broadband

S$40

HomeHub 100

1. Pay upon all services installed
2. Recon existing contract >21mth

S$65

HomeHub 200/500/1000

S$75