Purchase

General

  1. How do I add an item to my cart?
    Items will be automatically added to your cart once you have selected a phone/Broadband Plan, and have logged   in to customise your order.

  2. Can I change, cancel or add items to my order?
    You can change your order by clicking on the edit 'pencil' icon and cancel by clicking on the delete ‘bin’ icon. The Online Store currently does not allow multiple orders, so you will have to complete any ongoing transactions before making another purchase.

  3. What happens to my cart if I leave before checking out?
    The item will be saved in your cart so you can return later to complete the purchase. However, please note that the same item may no longer be in stock the next time you try to check out.

  4. Can I add or edit Value-Added Services?
    You can add or edit Value-Added Services when customising your order.

  5. How can I review my order?
    You can review your order before proceeding to payment and delivery.

Online Exclusive: Coupon Code Promotion

  1. How can I be eligible for coupon code offer?
    You will be eligible for coupon code offer if you have successfully applied a valid coupon code when you sign up to our services via the online store. Promotion terms and conditions apply.

  2. There is a coupon code for $30 bill rebate. How does it work?
    You will enjoy $5 bill rebate on your monthly service subscription fee for 6 months if you have applied the valid coupon code when you sign-up to StarHub Mobile and Broadband via the online store.
    The bill rebate can be used together with any on-going promotions but is not applicable for service-related charges including device, equipment, activation and termination fees.

  3. What will happen to the outstanding rebate if my bill is less than $5?
    The balance amount will be forfeited if your monthly service subscription fee is less than $5. If your service is on a “$0 for first few months” promotion, there will be no further discount given for those months and the bill rebate will be applied for any remaining months.

  4. If I suspend my service for a few months, will the rebate be applicable?
    As the rebate validity period does not take service suspension into account, the rebate will be applied when you resume your service.

  5. Can I use the coupon code at your shops?
    No, the coupon code can only be used for sign-ups via our online store.

  6. Can I use more than one coupon per transaction?
    No, one coupon code can be applied per transaction only.

  7. Can I use the coupon code for multiple transaction?
    Yes, the coupon code can be used for more than one transaction.

  8. Is there any expiry for coupon code?
    Yes, the coupon code will expire when the promotion ends.

  9. Can I get the coupon code if I did not complete my transaction online?
    No, the offer is only applicable for customers who have successfully applied the coupon code when signing up to our services via the online store.

  10. I encountered an error and proceeded with the transaction without applying the coupon code. Can I get the coupon code offer?
    No, the offer is only applicable for customers who have successfully applied the coupon code when signing up to our services via the online store.
     

Mobile

  1. Can I buy a mobile phone without signing up for any service plan or contract?
    No. All products in our Mobile Online Store can only be purchased together with a 2-year contract.

  2. Can I trade in my old handset when making a purchase online?
    No. We currently do not accept trade-ins for online purchases.

  3. Can I buy accessories for my new mobile phone?
    Yes, you can select the available accessories when customising your order.

  4. Can I port-in a Singtel/M1/Circles.Life mobile number when making a purchase online?     
    Yes, you can port-in Singtel/M1/Circles.Life postpaid mobile number when making a purchase online. For Singtel/M1 prepaid mobile number, you can:
    - Port-in to a StarHub Prepaid number at our StarHub shops before purchasing online
    - Or, switch your prepaid number to postpaid with the current telco before purchasing online.

 

Broadband

  1. Can I buy a Fibre router without signing up for any service plan or contract?
    No. All Broadband Plans or Deals in our Online Store can only be purchased together with a service subscription.  

 

TV

  1. Can I rent a set-top box without signing up for any service plan or contract?
    No. All rentals of set-top boxes in our Online Store can only be bundled together with a service subscription. Additional set-top boxes for your existing subscriptions can be rented under MyAccountManager