Payment Options

General

  1. Can I use my StarHub Shop vouchers or StarHub Rewards Points for purchases made online?
    No. We currently do not accept StarHub Shop vouchers or StarHub Rewards Points for online purchases.

  2. Will my information be kept private?
    Protecting your information is our topmost priority. Find out how we keep your information secure.

 

Mobile

  1. What are the payment modes available for Mobile orders placed online?
    We accept both debit and credit cards (MasterCard and VISA) for payments made in the StarHub Mobile Store. Service-related StarHub subscriptions will be charged to your StarHub bill.

  2. Can I cancel a payment I’ve already sent?
    No, you cannot cancel a payment once it’s made.

  3. What is CVV2?
    CVV or Card Verification Value, is a three-digit security code that helps us process your credit card payments securely. You can find it printed at the back of your MasterCard or Visa credit card. CVV2 is always the last three digits on your signature panel.
           
 

Broadband

  1. Why does the Order Summary tell me there are no charges due for my Order?
    You only need to pay after your new Fibre service is activated and when your first bill arrives.
    If installation, cabling or activation is required, and if charges apply, you will only need to pay at the point of delivery. But rest assured, our Customer Service Consultants will contact you to setup a delivery appointment if necessary, and to provide you more details. 

  2. When do I need to make payment for today’s Order?
    You only need to pay after your new Fibre service is activated and when your first bill arrives. This first bill will show the pro-rated Monthly Recurring Charges and the One-Time Charges in full.

  3. Why can’t I make payment online for my Broadband Plan?
    This option is currently unavailable. 

  4. What are the payment modes available for Broadband orders placed online?
    Currently, payment cannot be made online at the Broadband Store. However, you can pay for your Broadband bills via these methods.

  5. For the various modes of payment, click here
 

TV

  1. Why does the Order Summary tell me there are no charges due for my Order?
    You only need to pay after your new TV service is activated and when your first bill arrives.
    If installation, cabling or activation is required, and if charges apply, you will only need to pay at the point of delivery. But rest assured, our Customer Service Consultants will contact you to setup a delivery appointment if necessary, and to provide you more details. 

  2. When do I need to make payment for today’s Order?
    You only need to pay after your new Fibre/cable service is activated and when your first bill arrives. This first bill will show the pro-rated Monthly Recurring Charges and the One-Time Charges in full.

  3. Why can’t I make payment online for my Broadband Plan?
    This option is currently unavailable. 

  4. What are the payment modes available for TV orders placed online?
    Currently, payment cannot be made online at the TV Store. However, you can pay for your TV bills via these methods.

  5. For the various modes of payment, click here